⚠️ 5 months. 3 destroyed appliances. Zero resolution.
We used Eurosender to ship two boxes from Portugal to Germany, containing three electronic appliances — a Xiaomi Air Fryer, a Thermomix/Bimby, and a Coffee Machine. We paid for additional insurance coverage of €1,000 per box.
All three appliances arrived completely destroyed and unusable:
• Xiaomi Air Fryer — power socket cracked, non-functional
• Thermomix/Bimby — upper plastic housing cracked
• Coffee Machine — water reservoir cracked
Every item was carefully packed with bubble wrap inside reinforced boxes. The Thermomix was placed in its official, purpose-built Thermomix transport carry case — designed by the manufacturer specifically for safe transit.
We submitted our claims on January 19th, 2025 (Claim Forms 929000-25 and 068623-25), providing all requested documentation and photographs in full compliance with Eurosender's own guidelines.
Five months later, we have received nothing — no decision, no compensation, no clear timeline, and no meaningful communication despite numerous emails and phone calls.
We paid for a professional service and insurance. We followed every rule. We provided every document. And yet here we are, five months on, still waiting.
If you are considering using Eurosender for valuable or fragile items — especially with their insurance add-on — please be aware of our experience. We hope no one else has to go through this.
18 janvier 2026
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