Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

This company is fantastic. I rarely write reviews but felt compelled to write this one I placed an order and got the email to confirm when delivery was due. I got notification that it had been... Voir plus

Noté 5 sur 5 étoiles

This company is beyond exceptional, not only are their products amazing but their customer service is incredible. Their shipping is rapid and Overall a great company to support. Their products have li... Voir plus

Noté 5 sur 5 étoiles

I’ve been using this face cream at night for one week and I’m already very happy with the results. My skin feels softer, smoother, and more hydrated every morning. It gives a fresh and healthy look, a... Voir plus

Noté 5 sur 5 étoiles

Have used this company for quite a few orders now. Genuine products at realy good prices. I have recommend them to friends who have also had a good experience. Taken my skincare to tje next level.... Voir plus


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

101 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Authenticity

Authenticity! Also delivered on time. They sell original and I started using Ezanic in February and I'm already seeing results

9 février 2026
Avis spontané
Noté 2 sur 5 étoiles

Disappointed in the service by…

Disappointed in the service by Everlume. I had purchased azelaic acid cream when I had used the first tube, the cream would not come out, the consistency of the cream felt rough on the skin and very drying. Looked like outdated cream. When I had raised this issue I was told to send pictures of this but at the time I had managed to get the cream out of the tube and just continued using this as I believed this was normal. Came to use my se one tube sent video and pictures to Everlume via WhatsApp and I have now been ignored. Not sure if they have blocked me but my messages are showing on one tick on WhatsApp. Disappointed as I expected better service and communication and believe they only care about providing them with 5 start rating as they would provide you with discount code which the discount code I had received did not work!

28 février 2026
Avis spontané
Logo de EverLume

Réponse : EverLume

Hi,

We’re really sorry to hear you’ve felt disappointed, that’s never the experience we want anyone to have, so we do take this seriously.

Firstly, we haven’t had any previous complaints about our azelaic acid being chalky or rough in texture. All of our products are carefully sourced and stored, and we do not stock or distribute anything that is out of date. In fact, our current batches have strong expiry dates extending as far as 2028.

Regarding communication, we completely understand how frustrating it can feel when you don’t get a reply. However, we don’t list or operate an official WhatsApp support line on our website. Our designated contact method is via the contact form/email, which is monitored closely, most messages are responded to the same day, or by the next day at the latest, especially when it involves product concerns like yours.

We’d genuinely like to resolve this for you properly. If you could please reach out through our official contact page or email with your order details and the images/videos again, we’ll prioritise your case and make sure it’s handled as it should be.

We’re here to help and want to make this right 🤍

Noté 5 sur 5 étoiles

Brilliant customer service.

This company is fantastic. I rarely write reviews but felt compelled to write this one
I placed an order and got the email to confirm when delivery was due. I got notification that it had been delivered and a photograph which wasn’t my house
I contacted the company after checking with my neighbours and had a response in minutes
My order had clearly been delivered to wrong address. Right away the company dispatched a new order which arrived in a few days.
If you’re considering ordering please don’t hesitate. Yes something went wrong which was beyond their control but it was addressed immediately
Excellent customer service.
Also great choice of products at a very reasonable price.
Thanks EverLume 😀❤️

11 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I recently ordered tretinoin and…

I recently ordered tretinoin and azelaic acid from Everlume after seeing them recommended widely on social media and by a few friends.

The ordering process was straightforward and the website has a great selection of products. The product descriptions were clear and helpful which made it easy to decide what to order.

Delivery was very quick and the prices are excellent compared to many other places selling the same products.

Overall a really positive experience and I would definitely order from Everlume again.

3 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

This company is beyond exceptional

This company is beyond exceptional, not only are their products amazing but their customer service is incredible. Their shipping is rapid and Overall a great company to support. Their products have lightened my surgical scars in I kid you not 2 weeks of using it and has lightened it I’d say about 70%. They have gained a loyal customer from me !

15 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Reliable & excellent pricrs

Have used this company for quite a few orders now.
Genuine products at realy good prices.
I have recommend them to friends who have also had a good experience.
Taken my skincare to tje next level.
Highly recommend

9 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Tazarotene…

Was my first purchase of Tazarotene from ever lume and they have the best price on the market I promise you, fast, efficient delivery also really nice packaging to avoid damage I will be using ever lume as my new supplier 🥰

8 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I’ve been using this face cream at…

I’ve been using this face cream at night for one week and I’m already very happy with the results. My skin feels softer, smoother, and more hydrated every morning. It gives a fresh and healthy look, and I really enjoy using it as part of my nighttime routine. Definitely recommend

6 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great find

Really transparent, easy to navigate website with lots of information on how to use products correctly. Fast delivery and products are super value for money.

10 avril 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus