Expert Squad Avis 2

"BEWARE: Scammers posing as Samsung support. I thought I was contacting official Samsung help, but I was redirected to a site called 'Expert Squad.' Their chatbot claimed a technical support session would only cost £1 via PayPal and promised it was refundable.

I was never even able to connect to a technician, yet I immediately received a notification that £22 had been charged to my account. Thankfully, PayPal flagged it and refunded me. Avoid this site at all costs—they are deceptive and looking to drain your account."

I would rate this company zero stars if I could. Please beware of making payments to them. I went on Google to find out why my washing machine wasn’t working. expert-squad.com came up. I “chatted” with an AI bot at first. After detailing the error code to the bot, it said it was going to refer me to an expert and asked me to make a payment of £1, which would be refundable. I paid the £1 through PayPal. As I was typing in the details to my “expert”, it flashed up on my screen that a payment of £22.00 had been made to this company, followed by another message to say a payment of £1 had been paid to them as well. I was furious, so cancelled my chat with the expert and emailed the company demanding a refund of both payments. About 30 minutes later, PayPal informed me that the payments had been refunded to my bank. I didn’t receive any communication to apologise, or even explain why they had taken the £22 payment. Steer clear of this company.