Express Repair Avis 222

I would like to share my experience with this company so that others can avoid the headache and suffering.

Called them to service a stove top burner repair. Told me that it would be an easy repair and that they have an excellent technician with a ton of experience working on this brand. The technician diagnosed a fault burner and asked for the money upfront. Once the part came in he installed it and said it did t work still because of a different part the control board. Said its unrepairable and left. Once he left the larger burner starts burning non stop. The stove which was useable before is now a safety hazard. He didnt come back until the end of the day. They broke the stove and refused to issue a full refund. Not sure how this business operates but I would avoid at all costs. They said they can do anything to get your business, then break your stuff and charge you for parts that didn’t end up fixing the issue?

The worst part is that they said they would credit the repair if I purchased appliances from their store?! As if they wanted to up charge me more and extract more money from me. Absolutely horrid experience. In the end I paid $330 to make my stove unusable.

EDIT: The total paid was $500 to which only $170 was refunded. Express Repair stated that since they installed a burner that I had to pay for the burner + diagnosis. It doesn't matter to them or their manager that they left the stove in an unusable condition now that the burner they installed is constantly on and won't turn off unless the entire range is unplugged.

Had a technician come in because my dishwasher was not draining he arrived on time he was pleasant and he stayed 1/2 hour fixed problem but was not happy with price ......I was charged $280 for 1/2 hour work that is ridiculous and a robbery in my opinion and on phone I was told they were waiving their $99 if I go with them but I believe that charge was built in to the bill, pure robbery

Never trust the technical people don't tell u everything that's wrong after they tell u one thing u buy pars and pay now the stuff still doesn't work and they want u to pay more money for more parts which they should have told u everything that was wrong they came 1/12 late both visits the company can not be trusted I spoke to them and they gave me excuses for something that was their mistake the one on Halsey st in Brooklyn ny

Yusup did excellent job with our Bloomberg dryer

Express Appliance Repair is engaging in what I consider to be predatory and deceptive business practices. Do not trust them with your money or your appliances.

The Experience: My Whirlpool washer had a clear suspension issue (OFB error) which caused the machine to shake so violently it broke the lid. Their technician charged me nearly $800—the price of a brand-new machine—claiming a lid replacement would fix the problem. It didn’t. The machine continued to shake because the root cause (the suspension) was never addressed.

The "Warranty" Scam: When I reported the ongoing issue WITHIN the warranty period, they sent the same technician who admitted the suspension was faulty and demanded another $400. When I questioned why this wasn't diagnosed initially (since the broken lid was a direct symptom of the suspension failure), they became hostile.

Management Malpractice: The Manager is incredibly rude and lacks basic professional ethics. She flatly refused to acknowledge that the lid broke because of the suspension, treating them as unrelated issues to justify double-charging for labor and parts. Despite their own technician admitting the actual problem was never fixed, they are now trying to recharge me for labor again.

The Bottom Line: They will misdiagnose your machine, take your money for "repairs" that don't work, and then hide behind technicalities to extort more cash once they’ve already dismantled your appliance. They have no integrity, their "warranty" is worthless, and their management is a nightmare to deal with.

SAVE YOUR MONEY. BUY A NEW MACHINE INSTEAD OF DEALING WITH THESE CHEATS.

I may complain to BBB too about them.

They misled me to sign the service contract, but failed to fix my oven and dishwasher within promised timeframe. They make oral promise in front of you, but don't include it in the written contract. Then they deny they have ever made such promise after you signed the contract. They even sent me a bill of nearly $1600 for the repair work they have never done.

UPDATES After discussion with the management in last few days, the company still insists that I have to pay nearly $1600. Yet they never did any repair on my appliances.

UPDATES I have filed a complaint with Consumer Protection Ontario

Excellent experience! Fast, effective and friendly service!!

Invoice YHG4E*. Customer DH. Good experience 3 years ago. Not now!
Technician had limited English skills. 1,75 hours ran test cycles, used phone to trouble shoot dishwasher. Found no issue. I tried to explain I had pics, video and needed real world cycles to use to create leak. Started the cycle but left before done. Leaked. Worst part is called right after service call. Told me manager would call next day Friday. They contacted me Sunday - a manager would call Monday. They did. I called back and they said manager would call me back in 10 min. They tried again Thursday. Other company took my pics, video, dx issue, arrived with part and fixed in 1/2 hour. Don’t use Express!

Dany is very experienced and knowledgeable. He explained everything and put out mind at ease. He is very personable. We would definitely recommend them. We are very pleased with their service.

Do not trust this company. It is a scam. They are only interested in collecting the service fee. Misrepresented their qualifications and were not able to fix. STAY AWAY

Do not bother using this company they will charge you more than the quote.

Our repair technician Dany showed up in time. Called before to update on arrival. Dany was very thorough, professional and explained what he found and recommended what to do next.
I would recommend this company and Dany for any repairs. Great experience.

Michael Z was great to work with. Honest communication and fair. Highly recommend

Michael Z arrived within the given time window and quickly recognized the issue with my dishwasher. He communicated professionally and fixed it in less than 20 minutes.

They are not honest in their dealings.

Excellent customer service from Michael Z. Arrived on time and communicated the problem with my refrigerator. The issue was fixed quickly.

Great experience with dany

Vlad was very knowledgeable and very patient in dealing with the challenges he encountered.
We are very pleased with the outcome of the job he has delivered

Excellent service from start to finish. Micheal Z was a specialist with the type of appliance that broke. The diagnosis was instant and it was fixed within a reasonable time. Highly recommend.

Vlad arrived on time and fixed my issue right away