I had a really positive experience with EzLicence’s customer support team. I had originally booked manual driving lessons as they were required for a new job, but my circumstances changed and I no lon... Voir plus
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Lisez les avis des autres
Leon, We are incredibly grateful for the time, care, patience, and encouragement you invested in Sienna. Your calm approach and belief in her abilities helped build the confidence she needed be... Voir plus
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Everyone has been easy to deal with and the online/email responses extremely fast and helpful. The Instructor my daughter had was absolutely lovely and had so much confidence in her from the first tur... Voir plus
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My son booked the instructor (Mr. Ken) two (2) weeks in advance for his practical test (driving test car with the instructor) and on the eve of his test the instructor (Ken) texted and canceled hi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
EzLicence: The modern solution for connecting instructors with eager learners. Offering top-rated instructors, transparent pricing, and seamless scheduling, we make driving dreams a reality, effortlessly.
Coordonnées de contact
217-219 Flinders Street, 5000, Adelaide, Australie
- support@ezlicence.com.au
- ezlicence.com.au
4,0
Bien
441 avis
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A répondu à 82 % de ses avis négatifs
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Bad quality instructors
Bad quality instructors. Would recommend going with a proper driving school.
6 mai 2026
Avis spontané
Réponse de EzLicence
We’re sorry to hear that your experience didn’t meet your expectations, Sheri. We always aim to connect learners with independent instructors who provide quality support, and we take concerns like this seriously.
If you’re open to it, we’d really appreciate it if you could share a bit more detail about your experience so we can look into this further and help improve things going forward 🚗
We’re here to help and would love the opportunity to make things right. You can submit a support ticket here:https://support.ezlicence.com.au/hc/en-au/requests/new
Passing Driving Test
My instructor Phongseng was the best and always making sure I have covered what would be in my test
5 mai 2026
Avis spontané
Réponse de EzLicence
Thank you so much for your great feedback, Krishna 😊💛 We’re thrilled to hear that you had such a positive experience with Phongseng. It’s wonderful to know that he made sure you were well prepared and confident for your driving test 🙌🚗
We’ll be sure to pass along your kind words to him — he’ll really appreciate it! Congratulations on your achievement, and thank you again for choosing EzLicence 🌟👏 We wish you all the very best and safe driving ahead 😊
EzLicence is very easy to use
EzLicence is very easy to use. I completed over 20 hours of driving practice through the platform. I accidentally made an extra payment, but the refund process was quick and easy. Thank you so much!
4 mai 2026
Avis spontané
Réponse de EzLicence
Thank you so much for your wonderful feedback, Zaya 😊💛 We’re so glad to hear that you found EzLicence easy to use and that you were able to complete over 20 hours of driving practice through our platform 🙌🚗
We’re also happy that the refund process for the extra payment was quick and smooth for you. Our team always aims to make things as easy and stress-free as possible for our students 😊
Thank you again for your kind words and for choosing EzLicence. We wish you all the very best on your driving journey and safe driving ahead 🌟🚘
I had a great experience with ezi…
I had a great experience with ezi licence as they were always helpful and solved any issues that I had concerns with.
All the instructors that I met are awesome and made my experience that much better. I am grateful that I was able to pass my PDA after not having a licence for a number of years.
Thank you very much
29 avril 2026
Avis spontané
Réponse de EzLicence
Thank you so much for your lovely feedback, Aroha 😊💛 We’re so happy to hear that you had a great experience with EzLicence and that our team was able to support you whenever you had concerns or needed assistance 🙌🚗
It’s also wonderful to know that the instructors made such a positive impact on your journey. Passing your PDA after not having a licence for a number of years is an amazing achievement, and you should be incredibly proud of yourself 🌟👏
Thank you again for your kind words and for choosing EzLicence. We wish you all the very best and safe driving ahead 😊
The support didn't just see me as a…
The support didn't just see me as a number they considered my personal experience which made me feel understood.
29 avril 2026
Avis spontané
Réponse de EzLicence
Thank you so much for your kind words, Jenelle 😊💛 We’re truly glad to hear that you felt understood and supported throughout your experience with us. Our team always aims to treat every student with genuine care and empathy — never just as a number 🙌🚗
It means a lot to know we could make your journey a positive one. Thank you again for taking the time to share your feedback, and we wish you all the best on your driving journey 🌟😊
The worst!!!
The worst, most exploitative service. This company created and hides behind its own policies to extract more money from customers. I still have $80 left in my account that I will not use, as I no longer need their services, but according to their policy, that is not enough to qualify for a refund. There is no point in their services for me anymore since I now have my own instructor and a car.
BE CAREFUL!!! This service will NOT return YOUR MONEY if you simply no longer need their services.
20 avril 2026
Avis spontané
Réponse de EzLicence
Hi Tatyana, we’re really sorry to hear about your experience 😔—this isn’t the impression we want to leave.
We understand how frustrating it can feel when your situation changes and you’re unable to use the remaining balance. Just to clarify, account credits remain valid for 24 months from the date of purchase. Our policies are in place to ensure fairness across all bookings, but we genuinely appreciate your feedback and will take it on board.
Please know that your account credit can still be used anytime with our available and top-rated instructors, who are there to support you in building your skills and helping you ace your test 🚗✨ We’re always here to help if you decide to continue your driving journey with us.
If you need any assistance with your booking or would like us to review your request, please feel free to reach out to our support team here: https://support.ezlicence.com.au/hc/en-au/requests/new
— we’d be more than happy to help 🙏
Refund Refused After Instructor Cancellation – Unreasonable and Frustrating Experience
I had a driving lesson booked with EzLicence, but the instructor cancelled on the same day due to illness. While they issued an $80 credit, I requested a refund since the service was not delivered. Customer service repeatedly refused and insisted on providing proof that I had passed my driving test, which is unrelated to the cancellation. This requirement is not stated in their refund policy and felt unreasonable and frustrating. The process involved multiple back-and-forth emails with inconsistent responses and delays. Overall, the experience reflected poor customer service and a lack of fair resolution for a situation caused by their side.
9 avril 2026
Avis spontané
Réponse de EzLicence
Hi MJ, we’re really sorry to hear about your experience 😔—we understand how frustrating this situation must have been.
While instructors on the EzLicence platform are independent operators responsible for managing their own availability and bookings, we acknowledge that in this case, the instructor’s cancellation led to a poor experience that’s not in line with the level of service we aim to provide.
We also apologise for the confusion and back-and-forth during the support process. Your feedback regarding the refund requirements and communication has been noted, as this is not the experience we want for our customers.
That said, we can confirm that your refund has now been processed ✅. We appreciate your patience while this was being resolved and thank you for bringing this to our attention.
If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re here to help 🙏
Amazing and great customer service
Amazing and great customer service, very quick!
14 avril 2026
Avis spontané
Réponse de EzLicence
Hi Maneesha 😊
Thank you so much for your lovely feedback! We’re really happy to hear you had an amazing experience and that our team was able to assist you quickly 🚗💨
We truly appreciate your support, and we’re always here if you need anything further 💙
Wonderful drivers & customer service
Drivers are very experienced and so wonderful! Also Cherry in customer service was amazing and helped me through my request with patience and understanding!
10 avril 2026
Avis spontané
Réponse de EzLicence
Hi Laiken 😊
Thank you so much for your wonderful feedback! We’re really glad to hear you had a great experience with our instructors and that you felt well supported throughout your journey 🚗✨
We’re especially happy to hear your kind words about Cherry—she’ll truly appreciate your recognition of her patience and support 💙
We really appreciate you taking the time to share this, and we’re always here if you need anything further!
Cancellation after cancellation, now have to wait 6 weeks for available instructor
Paid for a bundle pack of 6 lessons, first 3 lessons were cancelled before we even had our first lesson, since then have had numerous instructors cancel, now cannot get an appointment until mid may, it’s beginning of April, company has refused refund over and over. Very unprofessional and unacceptable.
22 janvier 2026
Avis spontané
Réponse de EzLicence
Hi Meagan, thank you for your feedback — we’re really sorry for the repeated cancellations and the frustration this has caused 🙁 We understand how disappointing this experience has been.
Each instructor who is bookable on the EzLicence website is an independent operator responsible for managing their own availability and bookings. That said, we still expect a high level of reliability, and we’re sorry this hasn’t been your experience.
We’ve checked current availability and can see the soonest booking is on April 27th. We also want to confirm that your refund request has already been processed.
We appreciate you bringing this to our attention and are here if you need any further assistance.
The platform is good but the instructor…
The platform is good but the instructor Avinesh just cancel a lesson with my sono because he was talking, if you can't understand teens when they are nervous or agitated just change job
21 mars 2026
Avis spontané
Réponse de EzLicence
Hi Paco, thank you for your feedback — we’re sorry to hear about this experience with your son 🙁 We understand that learning to drive can be stressful, especially for younger learners, and they should feel supported and comfortable during lessons.
This isn’t the experience we want for our learners, and we take concerns about instructor conduct seriously. Your feedback will be shared with our team so we can review what happened and follow up appropriately.
Please reach out to our support team so we can look into this further and assist you with next steps, including rebooking or other support: https://support.ezlicence.com.au/hc/en-au/requests/new
We appreciate you bringing this to our attention.
Worth it
I had Monika as my instructor,
Monika was patient and kind, she was clear and concise with what she was teaching. She was able to make things easier for me to understand and would always make sure I’m well informed on what could be in the PDA as well as road rules and manoeuvres. The booking system was easy and user friendly, would definitely recommend Ezlicense to everyone, thank you again :)
29 mars 2026
Réponse de EzLicence
Hi Laila 😊 Thank you for your kind words and recommendation! We’re so happy to hear you had a great experience with Monika. Her patient and supportive approach, along with making sure you felt prepared for everything in the PDA, is exactly what we strive for.
It’s also great to know you found the booking system easy to use! Wishing you all the best on your driving journey 🚗✨
Don’t waste your time as a lot of the…
Don’t waste your time as a lot of the instructors on this app do not show up to their lessons or answer calls or messages your better of finding an instructor off Google search than here booked 2 instructors as the first one cancelled at 11pm at night when my lesson was the next day booked another instructor and he never showed up or answered any of my calls this is very frustrating especially when you have already paid I’ve seen a lot of drivers on the app who have reviews for not showing up not sure why the app keeps these instructors on the app when they are consistently wasting peoples time and not showing up and then continue to take on clients and show availability
30 mars 2026
Avis spontané
Réponse de EzLicence
Hi Sheraz, thanks for sharing your experience — we’re really sorry this happened 🙁 We keep a close eye on instructor reliability, and your feedback helps us address situations like this.
We’re sorry your instructor didn’t turn up for the lesson. We’re here to help — please contact us via this link so we can assist you further: https://support.ezlicence.com.au/hc/en-au/requests/new
We look forward to hearing from you soon 🚗
Eye opening training sessions and…
Eye opening training sessions and teaching safety driving skills has been a major part of the training curriculum. This helped me a lot and taught me safe driving which secured me driving licence.
13 février 2026
Avis spontané
Réponse de EzLicence
Thank you for sharing your experience, Kulbhushan! We're glad to hear that the training sessions were helpful and played a key role in building your safe driving skills. Congratulations on securing your driving licence—wishing you all the best on the road ahead! 🚗
Got my P-plate on first try. Money well-spent
Cherry Kaye's customer service from EzLicense is 10/10, my driving instructor Shanil Anthony Fernando is consistently excellent, and my money was well-spent for the 10 hours booking + 2.5 hours driving test package. I got my P plate on my first try after using EzLicense platform.
They are also quick to process my credit refund if I have leftover credit or when previous instructor has to cancelled pre-booked lesson in the past.
Very satisfied customer, bookings was easy, clear transactions and great experience overall. Highly recommend for people looking for solid driving lesson with pick-up and drop-off service that traditional schools don't offer.
1 septembre 2025
Avis spontané
Réponse de EzLicence
Thank you so much for your detailed feedback, Vy! We're thrilled to hear you got your P-plates on your first try—what an awesome achievement 👏
It’s great to know Cherry and Shanil provided such a high level of service, and that you found the booking process smooth and transparent. We’re also glad the flexibility around credits and refunds made your experience even better.
Really appreciate the recommendation—wishing you safe and happy driving ahead! 🚗
SCAM!!!!
If I could, I will give 0 star! Absolutely a scam! I put a credit of £780 and purchased 10 lessons and the credit for the exam, after delivering 4 lessons, changed 3 instructors, I am just not happy with the instructors on their website, so I request to have the rest of the credit of £500 to be refunded, they refused to refund me and ask me to try other instructors, I refused to try any more instructors as they are so unstable and unreliable, so I contacted my credit card company and started the dispute, then what they did is they lied to my credit card company that they delivered all the 10 lessons and they blocked my account, all my credit of £500 on their website is gone, I cannot access my account and my money is gone! I emailed them and there is no answer! I have told my credit card company the fact that they are lying and I will report to trading standard today for further action, they are absolutely a scam! DO NOT USE THEM!!!!
6 mars 2026
Avis spontané
Réponse de EzLicence
Hi Bo, we’re really sorry to read about your experience — we understand how frustrating and concerning this situation must feel.
We’d like to clarify that when a payment dispute (chargeback) is raised with a bank, the account is typically restricted while the case is being reviewed, and this can affect access to remaining credits. This is a standard process while the investigation is ongoing.
We take all claims seriously and provide the relevant booking and lesson records as part of the dispute review. We strongly encourage continuing communication through your card provider so the case can be resolved fairly based on all available information.
That said, we’re here to help where we can — if you’d like us to review your case further or provide clarification, please reach out to our support team with your details.
We appreciate your feedback and apologize for the distress this has caused.
Réponse de EzLicence
Thank you so much, Cecilia! We’re really glad you had a great experience with our customer service 😊 We appreciate your support and hope to assist you again in the future!
Easy to use platform + good customer service
Genuinely surprised at how fast and good their customer service was; emailed in to ask them to amend something and literally within about two hours they'd updated it (compared to most places where there's a business day+ turnaround time). Their reps were very polite and friendly.
6 mars 2026
Avis spontané
Réponse de EzLicence
Thank you for your kind words, Lewis! We're really glad to hear you found the platform easy to use and had such a positive experience with our customer service. Our team works hard to respond quickly and make things as smooth as possible, so it’s great to know that came through. We truly appreciate your feedback! 😊
I’m so glad I found EzLicence
I’m so glad I found EzLicence. It made the whole process so easy and stress-free. Booking lessons was straightforward, and I loved that I could see my instructor’s availability and choose times that worked for me.
Thanks to the platform, I found a great instructor and passed my driving test. Highly recommend if you’re looking for a convenient way to book lessons.
2 mars 2026
Avis spontané
Réponse de EzLicence
Thank you for sharing your experience, Shaneen! We're so glad to hear that EzLicence made the process easy and stress-free for you. It’s great that you found the booking system convenient and were able to connect with a fantastic instructor. Congratulations on passing your driving test, and thank you for the recommendation! 🚗👏
Best instructors.
Best instructors.
Overall experience was good. The prices were a bit expensive, but well, everything is expensive.
I have become quite efficient after several lessons from these guys.
Definitely recommend it to other people.
26 février 2026
Réponse de EzLicence
Thank you for your feedback, Qasim! We’re glad to hear you had a good overall experience and found the instructors helpful in building your driving skills. We appreciate your honest note on pricing as well, and we’re happy you still found value in the lessons. Thanks for the recommendation, and wishing you all the best on the road ahead! 🚗
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