EzLicence Avis 

I've been an A grade driving instructor since I qualified 12 years ago. This company wanted 25% of my earnings, I'd had some family issues so was willing to go with them to get re-started. Before I was even a live profile they invented 5 super positive profiles to dupe learners. I challenged this and left them, dishonesty is not good. I know I'm a decent instructor but these people have no moral compass. Avoid! Go with a local instructor, get a recommendation, this company only wants money, not good drivers.

My son enjoyed his driving experience with EZ licence, they are a team of kind, caring people and I would highly recommend!

My amazing driving instructor Neha she is the absolute best!! she is kind patient I’ve learnt how to drive safely and build my confidence on the road. highly recommend her!!!

Easy and convenient booking process. Friendly instructors.

The instructors were excellent.
Customer service was great, speedy and solved a problem that unfortunately I had created.

very great customer service, nice, fast responses to my queries

Ive been asking for a refund and emailed them about the problem that i had with their company
Today is the 6 th days no body care and im stacking here without my money

Shaun was a fantastic instructor. Ran through pretest lessons. I felt confident with all the manoeuvres. Got my licence first time. Thanks Shaun.

They are very punctual. They never take too long to respond or take action. They are also very polite and professional. Thank you!

Daughter booked a lesson. Come day of the lesson mobile phone outage. Instructor sent a text saying "here" which my daughter didnt get, my daughter also send her texts and phone calls. Despite web page saying the instructor will knock on the door, this instructor didnt and said "its not my policy to" I contacted the company explained the outage, that the instructor didnt knock (have video from our front door) and the texts / phone calls from daughter but they wont refund. Had to lodge a complaint with Consumer Complaints. Feel this company despite have policies which are highlighted on their web page dont follow them and take advantage of youth where they can. Use a company who adheres to Policy, makes effort to fulfil a booking and does not try rip you off.

Update - EzLicence have offered my daughter a $85 credit. Disappointing it took this review and a complaint to Consumer Protection however hopefully they review their policies after this because there was a breakdown in communication which as noted above could have been sorted by a simple knock on the door. It is also noted that the instructors are independent and this relates to only the instructor my daughter used.

The conversation was ckear and the point.

Sandra made my son comfortable at the wheel and listened to what he asked. He finally feels comfortable to get his license. Will continue lessons with her.

Swift and considerate refund

Large choice of instructors, the service is easy to use, e.g., searching for a free slot. The instructors are good. They helped me a lot with converting my overseas licence. Thank you!

It's great how you can see each instructors review, which helps to choose the right instructor that suits yourself. Never suffered with the booking and payment method, I think it was pretty easy to use for a first time user like me.

However, it was a bit confusing about where to leave a review for the instructor, so I thought it would be better, for example, after 5-6 lessons (or even more) with the same instructor there could be a link to leave a review.

Thank you for taking the time to read, it was a pleasure to use EzLicence.

Sam is the best instructor ever: very patient, kind, professional, and honest. It's great taking classes with him because he helps you practice efficiently, responsibly, and safely.

Prompt reply and prompt action on a request
I would recommend this service to others
Regards
Alan Brown
Perth
Customer

The staff went to the limit to help me.
That was very kind and appreciable.