faizasaqlain.pk Avis 

Awful customer service, extremely unhelpful and unresponsive!!

I had an extremely disappointing experience with Faiza Saqlain. They made my bridal dress, for which I paid around 7 lac, and the final outfit was nothing like what was promised.

The bridal dress was red, while the dupatta was orange because they failed to dye it properly. When I raised this issue, they claimed the color difference was due to the fabric variation between the dress and the dupatta. However, the sample displayed in their studio had a perfectly matching dress and dupatta, which is exactly what I based my order on.

If the fabric difference was truly an issue, this should have been disclosed beforehand. What was delivered was completely unacceptable, especially for a bridal outfit. Instead of taking responsibility, they gave excuses and showed no effort to resolve the problem.

They ruined my bridal dress despite charging such a high amount. This was supposed to be a once-in-a-lifetime outfit, and the experience was nothing but stress and disappointment.

Totally not recommended for any bride-to-be.

Received my dress 8 months after ordering it.

I ordered a ready to ship item which I had contacted their WhatsApp customer service to confirm that it would be shipped within 7 days. Over a week later it hadn't been shipped and when contacted they tell me it will be 8 weeks and it's a made to order item even though I showed them the link to the page where I ordered which said 7 days aswell as the conversation in which thier customer service team advised me 7 days aswell and then they refused to rectify thier error even after so many emails. It was like speaking with a brick wall and incredibly disappointing experience. I would not recommend

Terrible customer service. Took way too long to get the orders ready. Even though we were promised to get it in 6-8 weeks. They kept adding an additional week. It is literally overpriced as h3ll. The least you can do is deliver on time and have a decent customer service. So we had to cancel the order a week before the wedding because they added an ADDITIONAL 2 weeks to get it ready. Needless to say, will never be buying from Faiza Saqlain.

I’ve had an unbelievably bad experience with this company. I’ve been waiting for my order for more than 8 weeks, and they still haven’t provided a single update. I’ve tried contacting them many times, but they simply ignore all messages. They also refuse to process my refund.

It’s extremely irresponsible customer service, and people deserve to know what they’re dealing with. I’m posting this to warn others — please think twice before ordering from them.

Ordered a dress in the first week of August. Website said 10-12 weeks. 12 weeks went so I contacted them asking for an update. Their WhatsApp takes you round and round in circles so you can’t get a straight answer. Finally someone messaged me with a tracking link to a completely different address and tried to say they had already delivered it the month prior. I told them this is someone else’s delivery as the name nor address didn’t match. They then promised me an update but constantly fobbed me off. Finally I got a response that it will take another 3 weeks but this was way too close to my brothers wedding and I didn’t trust them so they cancelled the order with no apology or sympathy. On top of planning my brothers entire wedding this was unnecessary stress and I will never ever purchase from this company again. Such a shame, I thought they were reputable and organised. Still waiting for my money back too…..so not only are they liars by sending false tracking links they just do not care about their customers.

Pathetic customer service, they don't know how to deal with customers. Tbvh they don't feel interested in selling anything from their store. Ridiculous brand. Not recommended at all.

Hello ,
I would like to say that I ordered 2 dress in August.The order dates are 8th august 2025 and 14 august 2025.when I was ordering the dresses they mentioned it will receive in 4 weeks and I need it in before 10th of October 2025.the duration of 4 weeks is already over now ..This is very stressful for me. Kindly solve this issue.I will be very thank full to you.

Had the most worst experience with these guys ordered an outfit when arrived in uk the outfit had two colours on my kameez, the customer service are not prompt, they talk a lot of shit, they say something and do something else pls don’t order from them still haven’t got my refund?

Hi Guys ,

Hope you all okay so i want to share my experience with this brand i am satisfied i ordered one suit from faiza saqlain and its coming on gime just because of the guy shehzad he is so responsible and so kind with me n my husband and we both are happy to see our suits also the delivery is soo on time with DHL i live in UK but trust on them will definitely ordered more suits from there please give a good salry pakge to that guy always picked our call and response us also guide us about measurement he is loyal with his job and work !! thankiu shahzad will definitely ordered more suits becuz of your service my outfit KAIA

Horrible experience and worst customer service ever.
I placed an order from the UK to be delivered in Canada on 15th march 2025.
The order was supposed to deliver or atleast dispatch in 6 weeks and today is 22nd may 2025. The order is still on its way and hasn’t arrived yet. Meanwhile their customer service is so bad that they never get back to you and respond are never reliable. Please don’t buy from big brands like this who only focus on money and not the customers need and time.

Please think twice before you order from this designer. They never care about customer urgency. I had a very bad experience. I ordered a simple Nikah sherwani after seeing it would deliver in 4 to 6 weeks. So my expectation was that they might deliver it in 5 weeks upon request since we live abroad. After I placed the order I kept emailing and texting them that we needed the order by May 17 which was more than the 6 weeks away. The Nikah date passed but we didn’t receive it. They didn’t care about our several emails and texts. I feel like they were just sitting there and answering some of our inquiries without actually attempting to expedite the shipping process. They didn’t allow us to cancel the order either. They never took extra care to meet customer needs. Also they always state 4 to 6 weeks for delivery but it’s a scam and not true. The team is much slower at sending out their products than they advertise. Never order from here. It’s a waste of money.

Warning: Avoid ordering from the FaizaSaqlain website! They appear to be engaging in fraudulent practices. I placed an order and immediately submitted a request via their website's "Replace or Exchange" link. Despite this, they processed and shipped the order the same day, completely disregarding my communication. Contacting them through the phone number listed on their site proved difficult, forcing me to find their wholesale number through Google. The customer service representative I spoke with was rude, arrogant, and unhelpful. Having spent $2000 on my recent orders, I will no longer be a customer and strongly advise others to avoid this seller.

Outstanding service! The sales associate Mr Ahmad Khan at Faiza Saqlain Lahore outlet was knowledgeable, friendly, and patient. He took the time to understand my needs and provided personalized recommendations. His enthusiasm and expertise made the shopping experience enjoyable and stress-free. Highly recommend! .

Poor stitching and blatantly refused to offer an exchange of the item even after I sent videos. Essentially disregarded that they sent me a subpar product.

Sumbul Younus assisted me and I had great experience. I received my order on time even though it was on a very quick note and i received my clothes in the best quality. I was very happy with the customer service.

The fabric quality is pathetic, and the stitching is awful. The Chikankari outfit is made with below-average fabric and poorly constructed. I would not recommend buying from this so-called designer.
I have ordered from FSQ twice, and unfortunately, both experiences were disappointing. I won’t be ordering again

Hi my Brother and sisters please please don't buy anything from this shop very very bad customer service . I order 1 suits And after order I received email your order ready for after 6 weeks . I send email please cancel my order . They told me we can't cancel your order. They all corrupt people in pakistan . Please don't my this shop. They even not answer your messages

Extremely poor service and waste of time. Poor quality