faizasaqlain.pk Avis 

Worst designer
Non of the designer staff members know customer service including Faiza Saqlain, we pay a lot for their dress with very poor customer service, no understanding no communication skills nothing waiting for my last order and that's the last time im ordering with them. Shame for this big Brand with 0 Effort and customer service

Everything from the dress fitting to the help I received was brilliant.
Sumbul was really helpful and patient with me.
They delivered my both dresses like two months before the event date.

Ordered from men’s wear category and was so disappointed from the quality and design of the outfit. It took them 2 months to made and to deliver a simple outfit. The shalwar kameez material was see through and collar’s material and stitch or thread type was so hard that it caused rashes on the skin. The waist coat fitting was off. It does look good on website picture but product quality was bad, not worth spending $200 on such a bad quality & uncomfortable outfit.

I recently had the misfortune of dealing with Faiza Saqlain and I must say, it was an utterly dreadful experience from start to finish. Not only was the quality of their clothes horrible, but their customer service was nothing short of unprofessional and harassing. Let me share my nightmarish encounter with this so-called "leading" clothing brand.
First and foremost, the clothes I received were an absolute disgrace. I ordered several items, and they all seemed like they were hastily put together by someone with no regard for quality. The fabrics were flimsy, and the stitching was subpar at best. It's confusing that a company of this stature could produce such poor-quality clothes. The clothes looked nothing like the images on their website - it was as if they had been photoshopped to perfection. The reality was a far cry from what was advertised.

Now, let's talk about their customer service, which was equally horrendous. When I contacted their customer support to express my dissatisfaction, I expected a reasonable resolution. Instead, I was met with condescending and dismissive responses. They accused me of being overly critical and claimed that I was lying. I couldn't believe the audacity of their representatives.

What's worse is their repeated messages that felt borderline harassing. It's as if they were trying to wear me down and make me give up on seeking a refund or an exchange. The tone of their messages was patronizing, and I felt like they were attempting to gaslight me into thinking I was in the wrong.
I tried to reason with them, but it was like talking to a brick wall. The unprofessionalism and lack of empathy displayed by their customer service team were astounding. I have never felt so disrespected and disregarded as a paying customer.

In conclusion, my experience with @FaizaSaqlain was an absolute nightmare. The clothes were of the worst quality I've ever encountered from a supposedly reputable brand, and the customer service was beyond appalling. I would strongly advise anyone to stay clear of this brand if you value your time, money, and sanity. There are plenty of other clothing companies out there that not only provide high-quality products but also treat their customers with the respect and professionalism they deserve.

One star is too much, I purchased an outfit and changed my mind within a few hours. I tried to cancel the transaction but was told this was not possible and was given store credit a week later. I explained how this was a bit unreasonable since I was canceling the same day, also the WhatsApp customer service process is incredibly tedious.

I had a perfect experience with my sales associate Sumbal she promised to deliver the dress one week before the delivery date and she did and she was extremely responsive on WhatsApp

I recently ordered an outfit to wear at my sister’s wedding and I was pleasantly surprised by the amazing customer service that Sumbal provided me throughout the process of ordering my outfit, from showing me the dress over video calls, assisting me with taking measurements for my outfit and making sure the dress got delivered as per the delivery date requested with accurate measurements. Sumbal was always available for answering any questions questions or worries I had regarding my dress and she prioritised my satisfaction by sharing pictures and videos of my outfit from every angle possible to ensure I was happy with the outfit they made especially since it was coming all the way from Pakistan to Australia. Additionally, the quality of the dress is amazing and the work on the dress is simply stunning 🙂

If i would rate them 0 star i will. I had a very bad experience with them. First of all the dress in the picture was not the same fabric. I wore the dress once and the fabric was so so bad. Then i wrote a review on there instagram feed and they remove it. Be aware before you buy.

I had good and bad service from them. The clothes arrived very quickly within 3 days, but when the clothes arrived the seam on the trousers had opened. Then I sent them a message and told them about this, all they said to me was "we sincerely apologize for the inconvenience caused to you. Ma`am, you can fix it from there." This is so silly, you expect the clothes to be good when you pay so much money for them. I will never order from them again.

It’s really pathetic experience I had with Fauzan Saqlain. I have ordered 3 dresses around 5 months ago and 2 of them arrived before July and appears good. The 3rd order was delivered around 3rd week of July. I did not open the box as was confident about the company that everything would be good as holding a good name and repute in the market and left for holidays. On my return I open the box and found a shirt was fully creased and with a big cut on the front. When I made complaint to the company. They said 15 days over since the delivery so they can’t do anything. This is so poor ethical behaviour of a big renowned company and not expected at all.
The customer services is so pathetic.
Their quality checks are so poor and low standards especially for overseas orders as I experienced in person.
The company is not taking any responsibility for the short comes of their own quality checks. disappointed!!!

Your sales person Sumbul is a real great help for me since last few months we have ordered men’s and ladies both outfits and she is very prompt in replying very happy with her customer service and will continue in future to 😍
I had order too many suits so can’t write the order number and the dates

I am reading some of the reviews. And absolutely spot on about the service from the store. Rude. Beware. Only order the ready to deliver otherwise you are screwed. I highly recommend kamal Malik brand. The customer service is exceptional and peace of mind for overseas customers. Thankfully I ordered a backup suit for my sons Ameen. The suit I ordered in April from Faiza S, did not make it, zero communication even repeatedly asking for service, expediting, explaining my situation. They even told me it was going to be shipped (week before Eid I was told)and a few days later I asked for tracking and was told they don’t work on weekends. Then they are gone for Eid, yet they post all pple “spotted” wearing FS for Eid.Nope. Not acceptable. I even reached out to the designer. Clearly she doesn’t have time to respond. Overseas buyers beware. Don’t give your hard earned money to a brand that does not appreciate you.

Beautiful dress for my engagement exactly what I expected. Shipping takes some time so order in advance.

AoA ...I ordered 6 outfits for my sister's Nikah and they are absolutely beautiful!
What a great experience! Thanks to Ahmed who was my sales rep. He was professional honest, and gave excellent customer service and was the most helpful out of all of the brands and rep I've been in contact with so far. He made my online shopping experience very easy by being available and responding to all the questions and returning phone calls etc.
He also arranged the deliveries on time, on more than one occasion in a very courteous, patient and professional manner.
Thank you very much!

Hye! Iqra here.I just wanted to say that my experience was just beautiful abd perfect.I got my nikkah bridal from you.Sumbal Younas assisted me,she is very respectful and competent.

Excellent customer service experience!
I ordered 8 outfits and Sumbal Yunus was my sales rep, received excellent customer service e.g., retuning phone calls, placing orders, shipping on time etc
Bought 3-4 ready to wear and Ahmed was my sales rep, received excellent customer service as well, arranging articles, returning phone calls, messages, responding to all questions & arranging deliveries on time.
Great experience and happy with all the outfits I received.
Bought 6-7 outfits last year, very happy with the outfits but this year received excellent customer service.
Great team FS 🎉
I am in Canada and all family and friends are relying on me to place their Faiza Sqlain orders 😊
Looking forward to see next Eid collection, hopefully there will be one! Have to get an outfit for my daughter!

excellent material, lovely colors & extra ordinary design loved my dress. Thanx for making my eid celebration wonderful

This is straight up absurd!!! I ordered my Eid dress from Faiza Saqlain like ages ago, like 8 weeks ago, and they were like, 'Yeah, sure, it's gonna take 6 to 8 weeks for shipping! I mean I get it, it takes time to do the whole shipping thing but seriously, it's like they're shipping it via snails or something!! And they’re customer service like they seriously need to work on it!! I've tried sent them emails, messages, smoke signals and carrier pigeon like, 4 times already for an update, but nada!!! It’s like talking to a brick wall! They're allergic to customer service! And Eid is just around the corner! It's like waiting for a unicorn to deliver my package! This brand is on my “never again” list!

I am really greatful to Sumbal younas who has provided excellent service to me. She was prompt in responding to my queries and delivered all clothes well in advance of my actual delivery date. This helped me in sending products abroad thru someone who was travelling earlier than delivery date.
Thanks a lot to Sumbal for providing excellent customer service and exceed all expectations.
Wish and pray her all the best that she grows her business exponentially.
AAMEEN

These people are frauds. They are stealing money from clients overseas. Please don’t buy from them. I paid around 675$ for 2 outfits. They played me dumb. And not even responding to my messages. I have the proof from my bank as well. When I went into my bank, they told me most wire frauds happen through Pakistan and Afghanistan. Not worth the stress!