Using the app for a week now and it's very slow. 20mb Videos that take a second or two to upload elsewhere (like Gmail or Hotmail) take an hour through this app, if it doesn't crash before then. The s... Voir plus
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Lisez les avis des autres
Customer Service is great if they think they are getting more money out of you. The minute you request support in downgrading or cancelling, absolute silence. This is via the app/website AND via ema... Voir plus
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We were promised help & support setting the software up but were left to do it ourselves. Support takes at least 24 hours to respond and does not give clear solutions. Support staff appear new to the... Voir plus
L'entreprise a répondu
I just love the Famly app. It is so easy to communicate with families & I can see if parents have seen messages or not, so often with paper diaries they weren't always looked at & messages could be m... Voir plus
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À propos de l'entreprise
À propos de Famly
Écrit par l'entreprise
What is Famly?
Forget ordinary childcare management software.
From digital enrollment, to automatic billing, to instant message translation, Famly is the time-saving solution that goes the extra mile for your ECE business needs.
Our top-rated childcare management software is perfect for directors, managers, staff and teachers of childcare groups, as well as childcare centers of all shapes and sizes.
Trusted by 6300+ childcare centers across the globe
Learn more: bit.ly/46Ekncq
Most-loved features
- Optimized enrollment - Manage and maximize child enrollment, get digital waitlists and occupancy reports, and create customized registration forms to suit your center.
- Effortless billing - Make parent payments completely automatic, and send hundreds of invoices with a single click.
- Enriched parent collaboration - Send each other instant updates, post pictures on the news feed, and save hours by letting parents pre-fill everything in advance.
- Smarter admin - Streamline daily tasks like headcounts, immunization records, accident & incident reports, attendance and more.
- Efficient staffing - Manage and empower your team in minutes with staff scheduling and ratio requirements.
- Inclusive language options - Bring your entire community closer. Tap to translate news feed and messages in 130+ languages. ¿Habla español? Use the entire app in Spanish.
- Easy finances - From debt collection to revenue management, run your business and plan for the future with ease.
- Lesson planning - Plan and share all your lessons - months in advance. Your team and parents will always be up to date.
- Secure child & staff sign-in/out - Let parents and staff sign in and out using QR or pin code, or remotely when they're in range of the front doors. Right from inside the app.
Collaboration at the heart of our platform
From day one, you’ll get a dedicated account manager to support and guide you every step of the way. Whether it’s exporting or transferring data from another software to your account or automating your finances, we’re by your side. At no extra cost.
Coordonnées de contact
Købmagergade 19, 2TV, 1150, Copenhagen, Danemark
- contact@famly.co
- famly.co
2,1
Bas
26 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Disappointing
Despite good website and the promise of a useful app, I'm left disappointed by the experience.
23 juin 2025
Avis spontané
famly the app is absolute rubbish
famly the app is absolute rubbish. It doesn't work neither on the phone nor on laptop. Support doesn't exist, robot chat, contact phone is +45, which is another country, (we are in +44) - it's a complete nightmare.
Somebody poured a lot of money to promote this half-baked unprofessional nonsense - I have already wasted about 2 hrs trying to install and login - and no result. Nursery is pushing all parents to use this service instead of reliable and excellent-working website. I'm extremely frustrated that I need to waste my time on this
30 décembre 2025
Avis spontané
I was wrong when talking my daughter to…
I was wrong when talking my daughter to them they so rude please.they don't know . No one knows what going on there 😔 they not safety people.
11 novembre 2025
Avis spontané
Réponse : Famly
Hi Ismail, really sorry to hear you’ve had that experience 😔 Just to clarify, we’re Famly, the nursery management software, not the nursery itself. It sounds like a really frustrating situation, but we don’t actually have any control over how individual nurseries are run.
If you wouldn’t mind removing the review, we’d really appreciate it, as it’s not related to Famly or the service we provide 🙂
Thanks so much for your understanding, and we do hope things get resolved for you and your daughter soon.
We were promised help & support setting…
We were promised help & support setting the software up but were left to do it ourselves. Support takes at least 24 hours to respond and does not give clear solutions. Support staff appear new to the role and learning themselves. Some training video's are out of date. Sales rep vanished after contract was signed. etc etc
11 août 2025
Avis spontané
Réponse : Famly
Hi John,
I’m really sorry to hear this has been your experience, it’s definitely not what we’d hope for. I can see you’re already in touch with the team, which is good, but please do let us know if you’re still not getting the help you need. We want to make sure you feel properly supported and get the most out of the software.
Best wishes,
Maria
Sehr guter Kundenservice
Sehr freundliche und kompetente Beratung und Begleitung über den gesamten Zeitraum, App mit vielen verschiedenen Funktionen und Möglichkeiten.
24 février 2025
Avis spontané
Réponse : Famly
Vielen herzlichen Dank für dein tolles Feedback! Es freut uns sehr, dass du dich gut begleitet fühlst und mit der App zufrieden bist. Wir geben auch weiterhin unser Bestes, damit die App dir Freude bereitet und den Alltag erleichtert. 💜 Liebe Grüße, Monica von Famly
I just love the Famly app
I just love the Famly app. It is so easy to communicate with families & I can see if parents have seen messages or not, so often with paper diaries they weren't always looked at & messages could be missed.
The parents love the feedback through out the day & like that they are able to add family members in to see the photos & videos of our day to day activities.
3 juin 2023
Avis spontané
Réponse : Famly
Thank you for your fantastic review of Famly! We're thrilled to hear that you love using our platform to communicate with families. Your positive feedback regarding the ease of communication and the ability to engage with parents is greatly appreciated. We are committed to providing a seamless experience and strengthening the bond between educators and families. Your support means the world to us, and we will continue to work hard to deliver an exceptional experience for all our users.
Best,
Pernille from Famly
I got a quick and helpful response and…
I got a quick and helpful response and was happy. I was even given a recommendation to add my idea for a new update suggestion
25 mai 2023
Avis spontané
Réponse : Famly
Hello, We are thrilled to hear about your positive experience with our support and our early childhood platform. We love hearing ideas from our customers for how we can make the platform even better, so keep them coming 😊
All our best,
Pernille from Famly
The Famly Team are the best at sorting…
The Famly Team are the best at sorting out all my little or big problems. I am happily using the Famly software at my nurseries and the parents love it too! Thank you
15 mai 2023
Avis spontané
Réponse : Famly
Hello, Thank you for your wonderful review! We are delighted to hear that our early childhood platform has been helpful in resolving your problems, big or small. Your satisfaction and the positive feedback from parents mean a lot to us.
We appreciate your support and are committed to providing continued assistance whenever needed. Please don't hesitate to reach out if you have any further questions or require further help.
All our best,
Pernille from Famly
My query was dealt with very quickly
My query was dealt with very quickly. The communication was great and I was updated frequently.
11 mai 2023
Avis spontané
Réponse : Famly
Thank you so much for leaving us a positive review! We're thrilled to hear that your query was dealt with quickly and that you found our communication to be great. Our team works hard to ensure that our customers receive prompt and effective support, this is music to their ears.
Best,
Pernille from Famly
Responsive and helpful
I always receive a really quick and helpful response with any questions I put forward on the Famly help feature.
11 mai 2023
Avis spontané
Réponse : Famly
Thank you for your wonderful review! We're thrilled to hear that our support team was able to provide you with the assistance you needed and that they checked in with you to ensure that everything was taken care of. Your satisfaction is our top priority, and we appreciate your business. Please don't hesitate to reach out to us again if you need any further help!
Best,
Pernille from Famly
quick and detailed response
The support team gave a quick and detailed response. They also check to see if I had any further issues that they could help with.
9 mai 2023
Avis spontané
Réponse : Famly
2 / 2
Thank you for sharing your positive experience with our support team! We're delighted to hear that they provided you with a quick and detailed response and followed up with you to ensure that all of your needs were met. Our team works hard to provide top-notch support to all of our customers, and we're thrilled to hear that we were able to meet your expectations.
Best,
Pernille from Famly
Famly support team are excellent
Have just gone live with Family so obviously questions crop up. Messaging Help - Always receive a prompt response and an answer to my questions. Similarly if I telephone. Have also had Zoom one to one calls for more complicated questions and on every occasion the support team have come up trumps (Not Donald!) 10/10
8 mai 2023
Avis spontané
Réponse : Famly
Thank you so much for your kind words about Famly. One of our biggest goals is to save time for those working in the Early Years sector - and to make sure our customers feel heard and supported. We're delighted to hear that our customer service and support have been excellent, we know how hard they work every day to make sure that all of our customers’ needs are met. Thank you for choosing Famly and for your support!
Best,
Pernille from Famly
Great customer service
Great customer service - responsive and extremely helpful.
4 mai 2023
Avis spontané
Réponse : Famly
Thank you so much for your very kind words; we are so glad to hear that our customer support team is a benefit to you. They pride themselves on their work, so this is music to our ears.
Best,
Pernille from Famly
Very user friendly
Great app, saves a lot of time. Very user friendly and simple to use. Parents love it too
4 avril 2023
Avis spontané
Réponse : Famly
We are thrilled to hear that you love using Famly and that it helps you save time. We aim to make our early childhood platform easy to use and inviting for parents and it sounds like we are succeeding. Thank you so much for sharing your kind words.
Best,
Pernille from Famly
I contacted the Support team at Family for help with the upgraded package
I contacted the Support team at Family as I had two questions regarding the app. The responses were quick and so helpful. They were able to explain things clearly and in detail which made solving the problem very easy! When one of the questions required more research, the team explained what they were doing and kept me updated along the way. Most definitely the best online help I have received, thank you!
20 mars 2023
Avis spontané
Réponse : Famly
Thank you so much for your very kind words. Our Customer Support team works tirelessly to ensure the success of all of our customers so I cannot wait to pass on your lovely words to them as well.
Best,
Pernille from Famly
Speedy and excellent support service
I was very impressed with how quickly my question was responded too and the person that helped me gave me a really clear guide to resolve question.
14 mars 2023
Avis spontané
Réponse : Famly
Hello, thank you so much for your kind words in regard to our customer support team. They work incredibly hard to try to help anyone who needs it and pride themselves on their speedy and attentive response. I have passed on your compliment to them where I am sure it will be appreciated.
All our best,
Pernille from Famly
I love this app it really helps me keep…
I love this app it really helps me keep families up to date with their little ones from nap times to nappy changes and pictures of activities!
10 mars 2023
Avis spontané
Réponse : Famly
Thank you so much for your kind words, we are thrilled to hear that the Famly platform helps you stay connected with your little ones. Collaboration and connection are part of our core values so reviews like these mean the world.
Best,
Pernille from Famly
Customer Service ruins it
Customer Service is great if they think they are getting more money out of you. The minute you request support in downgrading or cancelling, absolute silence. This is via the app/website AND via email. It's impossible to source the complaints procedure also, funnily enough.
The software is great. Just don't expect any support with it.
28 février 2023
Avis spontané
Réponse : Famly
Hello,
I'm truly sorry to hear that you've had a negative experience with our customer support team. We strive to provide excellent customer service to all of our users, regardless of whether or not they choose to continue using our services. It's clear that we fell short of this goal in your case, and for that, I apologize.
I assure you that we take all customer feedback seriously and we will be investigating this matter further. We will work to identify and address any underlying issues in our customer support processes to ensure that this does not happen again in the future.
Thank you for bringing these issues to our attention. We value your feedback and appreciate the opportunity to improve our services. We hope to have the opportunity to restore your faith in our company and services. If there is anything else we can do to assist you, please do not hesitate out directly through support@famly.co
Sincerely,
Pernille from Famly
Famly is so easy to use and you can…
Famly is so easy to use and you can easily find out how to add things to a child’s profile. It’s super easy to find your draft observations so then you can finish writing them later.
11 février 2023
Avis spontané
Réponse : Famly
Hi Laura, thanks for your review! Great to hear that Famly works so well for you! - Marcus :)
Using the app for a week now and it's…
Using the app for a week now and it's very slow. 20mb Videos that take a second or two to upload elsewhere (like Gmail or Hotmail) take an hour through this app, if it doesn't crash before then. The staff at my child's nursery have it and they said they don't like to use it, because of the same reason - keeps on crashing, takes ages to send a message or upload something. So on paper the nursery has a cool app, in reality, neither the staff nor parents can use it.
6 avril 2022
Avis spontané
Réponse : Famly
Hi Priya, thank you for your feedback. We're very sorry to hear that yourself, and the staff in the nursery have been having difficulties with the app. We'd definitely like to help you sort this and find out what could be causing the problems, I've sent you an email (from within Trustpilot), but you can also get in touch with our support team here: support@famly.co.uk - Marcus
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