FareHarbor - B.V. Avis 10

I’ve been trying to get FareHarbor to implement a simple tiered pricing structure for my private tour for the past 20 days, and the experience has been incredibly frustrating. What should have been a straightforward setup has dragged on with no clear resolution, and it honestly feels like no one there knows how to properly handle it.

Because of this delay, my private tour product has remained closed the entire time, which means I’ve been losing bookings and revenue every single day. To make matters worse, I also asked them to connect the product to OTAs, and instead of getting it live and selling, the result has been the opposite — everything is closed and unavailable. That means even more lost business.

As a business owner, having your booking system block your ability to sell is unacceptable. I trusted FareHarbor to support my operations, but instead I’ve experienced slow responses, poor execution, and a complete lack of urgency while my business loses money.

This situation has been extremely disappointing and costly. I expected a professional solution, but what I’ve experienced instead is inefficiency and a platform that has actively prevented me from taking bookings.

Evitate, ho collegato le mia prenotazioni a questo sistema, ho collegato Viator, GatYourGuide e le prenotazioni dal mio sito. Il 27 dicembre scopro che tutto il mio 2026 era bloccato, nessuno poteva prenotare, un danno da migliaia di euro, tutto bloccato perché nessuno ha aggiornato il calendario FareHarbor. Mettiamo il caso fosse colpa mia perché sono io a dover aggiornare il calendario (non so nemmeno come si fa) gli OTA devono essere lasciati liberi di lavorare online in maniera indipendente e non bloccare tutto online recando un danno enorme a piccole attività come la nostra. Nessuna notifica che il calendario è bloccato, nessuna mail, nessun avviso VERGOGNOSO

Danny en ruby helpen altijd waar ze kunnen.

Every time I speak to an agent, for support/quick fixes, they're always able to help. They're kind, and knowledgeable - and very patient! They never fail to follow up, and are usually able to solve my issue within minutes.

Superb customer service, always.

Find this system very suitable for our needs. Once we learnt how to use it we fine its very user friendly.
The reason we would not switch for more economical alternatives is because their customer service is EXCELLENT and 24/7.

We have been using for several years now and are based in the UK.

FareHarbor’s support is outstanding! They always respond quickly and clearly, and I really appreciate the helpful videos they create to guide us through changing or editing tour settings. Fast, clear, and super professional service every time.

ho chiesto assistenza ed hanno risposto e soluzionato subito il io problema. grazie

The only added value of FareHarbor is that you can connect calendars of different Online Travel Agencies like Viator and Airbnb Experiences, through an API connection. They say the connection is set up, but they just seems incapable of setting it up properly. This leads to overbookings, guides not being scheduled, lost bookings, poor reviews, etc. Work with FareHarbor and you will go bankrupt in no time!

From the very beginning, their support has been nothing short of amazing — always friendly, responsive, and genuinely invested in helping our business grow.

Every interaction we’ve had with their staff has been professional, efficient, and human. It’s rare to find a tech company where you feel like you’re talking to real people who care, who listen, and who go the extra mile to support you. They understand our needs and are always ready with clear guidance or quick solutions.

More than just a service provider, FareHarbor feels like a partner. Their team has been a key part of our day-to-day operations and long-term success. We’re very grateful for their dedication and couldn’t recommend them more highly!

Great Professionals. Fast at solving problems and answer the needs of the ocmpany.