Farmfoods Avis 

I shop here every month and look forward to the discount as its a big shop for me. Today I did another shop and no vouchers attached to any of the recent emails received so had to pay the full amount. Even the shop assistant tried to help finding the vouchers but got nothing. Very disappointed.

The shops are spacious & cool, the SHOP staff are extremely quick, helpful & amusing, best staff ever (along with Heron Foods staff), the products are MOSTLY good & are nearly all well-priced – but what lets it down, & in a big way, is that, when you very occasionally come across an awful product & let them know online, it takes 20 minutes of repeatedly trying to get past the "I'm not robot" thing (thus strongly implying they don't really want to hear from customers) & if you actually manage to get your complaint Submitted, then the staff who reply clearly don't read all that you've put & just bizarrely+illogically say they'll ask the manufacturer! (oh & offer to send you a voucher to the address that you din't give, which they didn't notice cos they barely read your complaint) - asking a manufacturer about its own bad product is obviously like asking a caught-out thief to report on the status of his own honesty, so as I say, bizarre & illogical.

Update after Farmfoods' reply, which reader will see below –
Thank you to Farmfoods for withdrawing from sale the 1 awful product, after my second complaint which included threats to take the matter to regulatory bodies & the press.
Obviously it shouldn't've been necessary to make such threats, nor did I at all enjoy having had to do so!
So it's good that Farmfoods had internally addressed its customer complaints procedural problem, presumably to try to ensure that this attitude doesn't happen again.
As I say, the shop itself is wonderful, & in many years I've only ever come cross this 1 bad product, that had to be withdrawn from sale.
& hopefully now Farmfoods' online customer services will have improved.

This shop is very well stocked, with all the weekly offers, this shop is not my local store as my local store never has much stock or any of the offers.
The manager (Rachael) and all the staff are very helpful!!
Credit where credit is due 🌟🌟🌟🌟🌟

I went to farmfoods to get Chappati flour, bargain 10kg for £5, Farmfoods is my favourite food shop, great location always busy, love a bargain, they got Humza Massala fries, you gotta try, and all other bargains no1

Walked out of the store today in Ellesmere Port. Waited for 5 minutes for someone to come to the till as the queue grew in size. Completely unacceptable. Often there is only one checkout open with a long queue.

Yardley Farmfoods Birmingham went in today a very rude new supervisor called Zara shockingly wearing a manager top. She was shouting rude at all customers. Just as I put all my shopping on the till belt. She said card only I politely said I wish you had said before she said three times moron and attacked me remember court and police action could be brought into force. All the old staff and managers gone new staff some with totally bad attitudes.

I would also like to rate your Lyon's fig rolls, they are the best with plenty of fig filling, I've had other brands but Lyon's are more tasty.
Chris R.

Honestly the Gravesend store has really gone down hill over the last few months. Product availability absolutely shocking across all product lines, regularly feels like a shop on the last few days of a closing down sale. Seems a lot of new staff too some of whom are quite rude. Also rarely see the special deals that pop on social media in this store. Used to love Farmfoods. Now it’s a waste of time going in there…

I have been shopping in Farm foods for many years they are fantastic value and as a bonus they even give you money off vouchers without ant hassle if you sign up for their emails they have fantastic offers if you are prepared to buy in bulk.Great deals on frozen chicken i bought 5 kg of fillets for £3 a kg less 9% using a voucher butter 250 g 99p, bacon always very cheap king prawns work to about £8.23 a kg uncooked if you spend £ 28 using a £2 voucher ,the general supermarket price is £20 per KG , toilet rolls are also a great deal and much more I have saved loads of money over the years you don't always get the best deal if they sell out but that is because the deals are so good and there is no restriction on what you can buy.
You can save loads shopping here and have a better quality of food if you are prepared to shop in bulk.I have no connection to this shop other than being a committed customer who has saved loads of money stay out of the large supermarkets shop here also the staff are always interested friendly and helpful.

always low stock when i visit you ask staff they are fed up answering customers farmfood should regular stock up for customer and sort out the shopping trolleys are broken or don't work properly.

I went to farmfood Enfield to get some water but i couldn't find any do a staff member of staff was near me so I asked him, his name is Subir (I hope i wrote his name right) .
Subir was really kind and told me it was a fire in the warehouse that was the reason they had any water ...
I told him that I was coming all the way from an other area just for water...Subir kindly when he heard this, offered me to take a 40 pack bottle of water which meant to be for him to take home ...
I found this really really really kind and it did mean a lot to me .
Thank you so much Subir much appreciated

Dunstable branch open early as 1030h but the till will open at 1100h . What awaste of time.

Just tried the farm foods crispy battered chicken burgers. Absolutely disgusting. Imagine a chicken burger the size and thickness of a round biscuit, doesn’t taste much like chicken and is so chewy I had thoughts of s dog chewing a tennis ball with every bite. I’ve half eaten one, the rest will go in the bin.

Mouldy products the day of purchase.
Quick response back from farmfoods will be continuing to shop in store, it just came as a surprise, awaiting my email back from the team. Thank you

After not being able to buy 7 day specials for a month I complained and I was told that things would improve
Lo and behold nothing has changed.
3 days into a 7 day special and no stock on the shelves.
I contacted customer services who referred it to the area manager who returned the call but had a very nonchalant attitude. He confirmed it is the store managers responsibility to order promotional stock up to a week or more in advance, so no excuse for having empty shelves of promotional items.
It's false advertising at its worst, getting customers to use their time and travel expenses for something they cannot buy.
This particular store is on School Brow in Warrington.
Do not bother going there for promotional products because they don't order any.

I went into farm foods merdith road Ipswich Suffolk and this little boy ran straight into me on his scooter I think that they shouldn't be able to use in farm foods shop I'm reg disabled and he nearly made me fall while farm foods are not to blame he shouldn't be allowed to ride in the shop please can you look into this and put on the doors I have been down to farm foods merdith road Ipswich Suffolk and there is nothing saying that scooters are not alowed in the shop so how does anyone know that ?

Farm foods spare ribs, absolutely useless, firstly they do not fit in the microwave, even though this is the first suggestion of how to cook them. Then cook them to their instructions, sit down to eat them and they are still half frozen, and after reheating them, they taste a bit like cardboard !! AVOID !!

The wisbech store is incredible. The safe are always happy, helpful and caring. I was at the till with a big shop me and staff members start talking about football. He was happy, chill and just a joy to be around. Who ever is the store manager of wisbech needs a reward. Its well run, plenty of stock, happy staff, clean. Keep up the hard work

UPDATE
Farmfoods CS (via email with Emma) said she would be in touch, at my registered address (supplied by me when I contacted them YESTERDAY via the online form, followed up by a call) and she has been, TODAY, via RM 1st class.

The actions (of Emma) were both unexpected, and MUCH appreciated, hence the upgraded star rating.
Cheers medears.
--------------------------------------------------------

Farmfoods don't seem to carry much in the way of stock, at least not in its Aylesbury branch, and yet it would seem to be very popular with BULK BUYERS, possibly local shop owners?.

I just got off the phone with Farmfoods CS, and suggested Farmfoods could draw up a list of "customers" (local shop owners?) who favour bulk buying, and try to take into account their requirements when receiving deliveries? what you might call a WIN WIN for Farmfoods, the bulk buying local businesses AND US, the everyday shoppers.

The staff so helpful at the Newport gwent shop, took me to what I was looking for and also helped carry my stuff to my car, 10 out of 10 for service guys.