Fastport PassportAvis 

735
TrustScore 2 sur 5

2,0

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I purchased this service in early 2025. I ended up moving across the country, losing my father, dealing with chronic illness, and moving again. Once I was finally settled, I logged into update my... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

This company was the worst. first of all, getting someone on the phone is nearly impossible. Second I paid for a 3 week passport, never got it and they took all my money and didn't refund. SCAM, move... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing service and communication!! Nick and Madeleine saved the day and helped get our 3 year old his passport for a last minute vacation. They answered every question and made the process super easy... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My spouse astutely noted that although we had travel reservations to the UAE in 2 weeks, her passport would expire in less than six months and the airlines would not allow us to board. So I went onli... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bureau d'immatriculation
  2. Association ou organisation
  3. Bureau des passeports
  4. Agence de voyages

Écrit par l'entreprise

Fastport Passport provides expedited passport and visa services in all 50 States when you have travel plans within the next 14 days or require a visa in the next 30 days. We are not a government agency. We are a registered passport expediting service sanctioned to hand-carry your passport application directly to the regional passport agency to secure your U.S. Passport as fast as you need it.

Family Owned Since 2003

Écrit par l'entreprise

Brand Promise 1
Always work with the customer on a diplomatic level and give the best customer service possible to exceed all expectations.
Brand Promise 2
Work with passport services as an advocate for all our clients.
Brand Promise 3
Treat our clients with the utmost respect and patience as we know this is a stressful task.

Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

735 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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2,0

Tous les avis

(735)

9 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

They deliver as promised

They deliver as promised. I needed my passport within 6 weeks so opted to pay for the 4 week delivery. They walked me through the process and provided frequent updates as to the status. I received my passport in less than 3 weeks. I definitely recommend this company.

27 octobre 2021
Avis spontané
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Réponse de Fastport Passport

Hello Cathy,

Thank you for taking the time to share your experience with us. We appreciate the 5 star review. Have a wonderful trip!

Noté 5 sur 5 étoiles

Awesome experience!

Awesome experience!! Highly recommend. My husband and I were booked on a trip 6 weeks away and I realized last minute that my husbands passports was expired. Covid had the US Passport agency backed up as well. I looked all over the internet for options. Fastport Passport had a 2 week option. It was a bit pricey, but I needed it done in time. Their communication was great and very thorough. Make sure you go through your paperwork in detail and fill out properly. Ignore any of the negative reviews. This service is not a scam. They kept me informed the whole way through. I received my husbands new passport in 10 days!! Fastport Passport bailed me out of my jam. Thanks!!!

27 octobre 2021
Avis spontané
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Réponse de Fastport Passport

Thank you so much for entrusting us to serve are your passport expeditor. We appreciate you taking the time to review our service and share your experience with us. Have wonderful trip!

Noté 5 sur 5 étoiles

I needed an expedited passport for a…

I needed an expedited passport for a trip to Israel. I paid for the 8 week turn around and it arrived right at 8 weeks. Great! Efficient! Affordable! Easy to track!

21 octobre 2021
Avis spontané
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Réponse de Fastport Passport

Megan,

Thank you for taking the time to share your experience with us, we appreciate the 5 star review. Have a fantastic trip!

Noté 5 sur 5 étoiles

My Wife Went To A Different Company And Is Still Waiting...

My wife and i needed to renew our passports. she found a place and went ahead before me. About two weeks later, i finally got my picture taken and went online and researched a good place. Fastport came up. I did it and it was painless and relatively quick. i'd say less than a month later i got my passport AND MY WIFE IS STILL WAITING FOR HER'S CUZ SHE WENT THRU A DIFFERENT COMPANY!!!

21 octobre 2021
Avis spontané
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Réponse de Fastport Passport

Thank you Mike for sharing your experience with us, we appreciate the 5 star review. Have a great trip!

Noté 5 sur 5 étoiles

An incredible service

When I placed the order, I was concerned that they would never deliver. I was concerned that the cost was high and the service disappointing. I was completely wrong. Every step of the way was professional, communication was outstanding and the passport came in the day they said it would. I would recommend this service to anyone. Well worth the price.

15 octobre 2021
Avis spontané
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Réponse de Fastport Passport

Thank you for taking the time to share your experience with us. We appreciate the 5 star review. Have a wonderful trip!

Noté 5 sur 5 étoiles

Quick

Quick, easy, and very simple. They made the passport renewal process a breeze.

14 octobre 2021
Avis spontané
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Réponse de Fastport Passport

Eric,

Thank you for taking the time to review our service, we appreciate the 5 star review. Have a wonderful trip!

Noté 5 sur 5 étoiles

We were told by our local authorities…

We were told by our local authorities it was impossible to get passport in less then 16 weeks. We paid for the 2 week service and received new passport on the 8th day. Unreal. Would highly recommend.

9 octobre 2021
Avis spontané
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Réponse de Fastport Passport

Thank you Brad for entrusting us with the expediting of your new passport. We appreciate the 5 star review. Have a wonderful trip!

Noté 5 sur 5 étoiles

Very helpful

8 octobre 2021
Avis spontané
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Réponse de Fastport Passport

Peggy,

Thank you for the 5 star review, have a great trip!

Noté 1 sur 5 étoiles

Run away from them

Run away from them. Total rip off. They added time by taking a week. A few phone calls with long hold times, a representative who gave completely wrong information. I asked for a manager, they said would call back. A week later with no call. Submitted an email, no reply. Asked for a call by email, no reply. Paid $250 for them to put our trip at risk.

Luckily a connection in Congress intervened and had the passport complete in 36hours. Still no call back from fastport.

If you need something expedited, contact your representative in Congress. Do not give these people money.

7 octobre 2021
Avis spontané
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Réponse de Fastport Passport

Daniel,

You purchased a six week service on September 6th, 2021. You knew your travel date when you chose our six week service so I am not sure where the vitriolic nature of this review stems from. Our records show that your passport was shipped to you by the Department of State on 10/07/2021.

Noté 4 sur 5 étoiles

I would use this service again!

Only four stars because I personally would have appreciated more communication throughout the process but I got everything the way I wanted and on time so I’m happy. 😊 I would use this service again!

3 octobre 2021
Avis spontané
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Réponse de Fastport Passport

Hello Courtney,

We appreciate you taking the time to review our service. Unfortunately, once your documents get to the Department of State there is limited information to pass along until we have been notified that your new passport is on the way. We look forward to helping you renew your passport in 10 years. Have a wonderful trip!

Noté 5 sur 5 étoiles

If you do what I do—use them!!!

I totally messed up by not paying attention to my passport expiration date-hit the panic button and meltdown mode. Took a deep breath, did some research and found you. I was a bit uneasy but read reviews and took the plunge. So happy I did! I got my passport back a few days before I expected it and believe I was kept informed of every step of the process. I did have a bad night the first night when I was waiting for all my documents from you to download. I couldn’t get them on my Mac so went to my son’s house and he tried with his Microsoft-he wasn’t getting them either. Had a sleepless night and he called me the next morning and said everything was there. I breathed a huge sigh of relief and hurried over to get them. Got them to fedex before the due time and kept my fingers crossed. VERY HAPPY
Thank you so much-we will all enjoy our trip!

23 septembre 2021
Avis spontané
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Réponse de Fastport Passport

Hello Karen,

Thank you very much for sharing your experience with us. We are so glad you and your family with be able to enjoy your well deserved trip.

Noté 4 sur 5 étoiles

I was skeptical at first.

I'll be honest, I was a bit skeptical about this service, but I desperately needed a passport for a birthday trip planned about a month in advance to Mexico. I did my due diligence by looking up reviews, checking if they had a real office, and all other ways to ensure this was a legit business. Their quick replies to their reviews was what made me take a chance. The whole process was fairly simple. Not only did they send me notifications about my progress along the way, but I got my passport delivered a day early! My only gripes were that the hold time on the phone was a bit longer than what I was used to and I didn't get a response to my support ticket, but other than that, I highly recommend this service!

21 septembre 2021
Avis spontané
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Réponse de Fastport Passport

Kel,

Thank you for taking the time to review our service, we appreciate you sharing your experience with us. We are sorry that you experienced long hold times and that we did not respond to your support ticket. Have a wonderful trip and wish you a very happy birthday.

Noté 5 sur 5 étoiles

Easy and fast with excellent customer…

Easy and fast with excellent customer service. Highly recommended if you need your passport quickly or don’t want to deal with the stress of knowing it will arrive on time.

16 septembre 2021
Avis spontané
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Réponse de Fastport Passport

Hello Alyson,

Thank you for taking the time to review our service. We appreciate the 5 stars and hope you have a wonderful trip!

Noté 5 sur 5 étoiles

This passport service is exactly as…

This passport service is exactly as advertised. My passport renewal from start of application to receiving in mail took 5 weeks. It was definitely worth the extra expense.

16 février 2021
Avis spontané
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Réponse de Fastport Passport

Thank you so much for the wonderful 5 star review. We greatly appreciate your business and the kind words. Your words mean a lot to our company.

Safe travels and remain healthy!

Noté 5 sur 5 étoiles

Great overall experience would highly…

Great overall experience would highly recommend to anyone

11 mars 2020
Avis spontané
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Réponse de Fastport Passport

Reyes,

Thank you so much for the wonderful 5 star review. We greatly appreciate your business and wish you the best of travels.

Noté 4 sur 5 étoiles

Received it on time thank you

I did receive the passport in the time frame promised. I do have one comment, however, the status of my order stayed on “received your documents and are reviewing them from Wednesday, when they received the documents (and the same day they obtained the passport) until the status changed to shipped on Thursday evening, leading to a full day and night of needless worry since they had the passport completed on Wednesday. Just sayin, it made me panic for 24 hours

6 mars 2020
Avis spontané
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Réponse de Fastport Passport

Lori,

Thank you so much for the feedback on your order. We appreciate it greatly and are happy that we were able to assist you in securing the passport. Safe travels.

Noté 5 sur 5 étoiles

great service

At first I was confused about the process but the customer service rep explained everything I needed to know. I received updates on the progress of my passport delivery and received it back in a timely manner. I couldn’t ask for more. I was completely satisfied.

26 février 2020
Avis spontané
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Réponse de Fastport Passport

Dee,

We are glad that we were able to exceed your expectations and deliver on our promise. Safe travels.

Noté 5 sur 5 étoiles

Absolutely outstanding experience

Absolutely outstanding experience. Alice was incredibly thorough and responsive with my case… Passport was delivered as expected in the amount of time as promised. I will recommend and use Fastport Passport in the future. FIVE STARS!

10 février 2020
Avis spontané
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Réponse de Fastport Passport

Erik,

Thank you so much for the kind words of appreciation. We are glad that we could deliver. Have a great trip.

Noté 5 sur 5 étoiles

Exceptional experience

Exceptional experience. I was worried that I wouldn't get my passport in time but they made this so easy and FAST..highly recommend this company if you need a quick passport.

27 janvier 2020
Avis spontané
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Réponse de Fastport Passport

Dan,

Thank you so much for the wonderful words of appreciation. We are grateful for your business and wish you safe travels.

Noté 5 sur 5 étoiles

They work exactly how they say

They work exactly how they say, excellent attention, always answer our calls, the best!

23 janvier 2020
Avis spontané
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Réponse de Fastport Passport

Laura,

Thank you so much for the 5 star review. We greatly appreciate your business and wish you safe travels in the years to come.

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