Fastport PassportAvis 

735
TrustScore 2 sur 5

2,0

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I purchased this service in early 2025. I ended up moving across the country, losing my father, dealing with chronic illness, and moving again. Once I was finally settled, I logged into update my... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

This company was the worst. first of all, getting someone on the phone is nearly impossible. Second I paid for a 3 week passport, never got it and they took all my money and didn't refund. SCAM, move... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing service and communication!! Nick and Madeleine saved the day and helped get our 3 year old his passport for a last minute vacation. They answered every question and made the process super easy... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My spouse astutely noted that although we had travel reservations to the UAE in 2 weeks, her passport would expire in less than six months and the airlines would not allow us to board. So I went onli... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bureau d'immatriculation
  2. Association ou organisation
  3. Bureau des passeports
  4. Agence de voyages

Écrit par l'entreprise

Fastport Passport provides expedited passport and visa services in all 50 States when you have travel plans within the next 14 days or require a visa in the next 30 days. We are not a government agency. We are a registered passport expediting service sanctioned to hand-carry your passport application directly to the regional passport agency to secure your U.S. Passport as fast as you need it.

Family Owned Since 2003

Écrit par l'entreprise

Brand Promise 1
Always work with the customer on a diplomatic level and give the best customer service possible to exceed all expectations.
Brand Promise 2
Work with passport services as an advocate for all our clients.
Brand Promise 3
Treat our clients with the utmost respect and patience as we know this is a stressful task.

Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

735 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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2,0

Tous les avis

(735)

9 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I have used this service twice

I have used this service twice and can not say how amazing they were each time. Worth every single penny, they r trustworthy, timely, and make what could be a horrible process so simple! Highly recommend this service.
I would also like to add that Alice was beyond helpful and so patient with me. I called her 1000 times to make sure every i was dotted and t was crossed and she was helpful each and every phone call and e-mail!

4 octobre 2019
Avis spontané
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Réponse de Fastport Passport

Nic,

Thank you so much for your 5 star review and the kind words. We greatly appreciate your business and look forward to helping you for a third time. Safe travels.

Noté 5 sur 5 étoiles

Thumbs up..

Thumbs up... the best service

3 octobre 2019
Avis spontané
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Réponse de Fastport Passport

Teffa,

Thanks for the thumbs up and the wonderful 5 star review. Safe travels.

Noté 5 sur 5 étoiles

How quickly It came

I had forgotten to check my passport for an upcoming trip and found that I needed to get it renewed immediately. Found Fastport Passport and got to work to fulfill the needed information. Fastport sent me a message when they received the package and said it would get to me before our trip. My passport came in four days, much sooner than expected!

30 septembre 2019
Avis spontané
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Réponse de Fastport Passport

Ann,

Thank you kindly for the nice review of our services. We appreciate you taking the time to share your experience and wish you fun and adventure.

Noté 5 sur 5 étoiles

Alice was great

Alice was great. Whole experience went smoothly, which is hard when you are stressed out about your passport that you need by next week. Thanks fastport!

30 septembre 2019
Avis spontané
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Réponse de Fastport Passport

Sean,

That is great to hear. Thanks for the shout out to Alice, as well. Have a great trip.

Noté 5 sur 5 étoiles

FastPort provided Excellent Service

I was delighted with their Fast, professional, comprehensive, thorough service. Also, I was very impressed by the highly sophisticated and EASY TO USE web pages that afforded me the least amount of effort to accomplish the renewal of my passport which had expired 15 months earlier.

30 septembre 2019
Avis spontané
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Réponse de Fastport Passport

Douglas,

Thank you so much for the kind words of appreciation. I am glad that we were able to meet your expectations and earn your trust. Have an amazing trip.

Noté 5 sur 5 étoiles

Quick and excellent service.

My passport process was smooth and straightforward. The instructions were excellent and easy to follow and my passport was received on time for my unexpected business trip. I would recommend Fastport Passport to family and friends.

25 septembre 2019
Avis spontané
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Réponse de Fastport Passport

Andrew,

Thank you so much for the wonderful review. We appreciate you and your business.

Noté 5 sur 5 étoiles

Absolutely amazing!!

Absolutely amazing!!! I processed paperwork last week thursday and today monday at 12 pm i have my passport and i didn't pay the most expensive option. They are amazing always let me know ehat was going on.. very polite and respectful. I Recommend to everyone. I will use them again for my grandparents passport in near future

23 septembre 2019
Avis spontané
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Réponse de Fastport Passport

Awesome to read Karla. I am glad that we were able to wow you and look forward to assist your grandparents.

Noté 5 sur 5 étoiles

Fastport Passport is an outstanding…

Fastport Passport is an outstanding company to get your passport expedited through. My case manager Alice was very accommodating with any questions and concerns I had about the whole process. She communicated well and was very professional throughout. I recommend this company to anyone who needs to obtain their passport within a short amount of time!

17 septembre 2019
Avis spontané
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Réponse de Fastport Passport

Leanne,

Thank you so much for the wonderful review and the kudos for Alice. We will definitely celebrate this. Safe travels and we appreciate your business.

Noté 1 sur 5 étoiles

DO NOT RECOMMEND

DO NOT RECOMMEND. Very disappointing experience. We submitted our application on 8 August 2019 and paid $348 for a 3-5 business day service (including in and outbound shipping). We did not hear anything from them until about a week later when I called them to find out the status. Over the phone, I found out that we have to resend the documents because we used a digital signature on the forms which btw, it was stated NOWHERE that this was not allowed. No phone calls, no emails nor anything were updated in the system to let us know about the problem. If I didn’t make that call, the application would still be hanging. I ended up having to pay another $36 for shipping the documents overnight to their office via fedex. I got my passport almost ONE MONTH after the initial application. I have no idea what this 3-5 business days service is about as they failed terribly at achieving that. I ABSOLUTELY DO NOT RECOMMEND USING THIS COMPANY FOR YOUR PASSPORT APPLICATION/ RENEWAL. You are better applying it yourself at the post office and save the money.

6 septembre 2019
Avis spontané
Noté 5 sur 5 étoiles

I have an upcoming trip to London in…

I have an upcoming trip to London in 1.5 weeks and did not have a passport. Saturday I applied for my passport through Fastport Passport where they helped find a place to take my passport photo. Monday, I went to the postal office to get my documents confirmed and shipped paperwork off the same day through fed ex. Four days later I received my passport. I am very satisfied with fastport passports service. Also I am satisfied with the help from Alice for replying to my email with any questions I had via email.

31 août 2019
Avis spontané
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Réponse de Fastport Passport

Greetings and thank you for sharing this amazing feedback with us! We are so happy to hear that you had such a positive experience with Alice and our team. We appreciate your choosing and trusting us, and we wish you safe and happy travels!

Noté 5 sur 5 étoiles

Amazing service

Amazing service! Alice my rep was thorough patient n even stayed on the phone with me when I was at the post office!! Thank u for making this trip happen!!

31 août 2019
Avis spontané
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Réponse de Fastport Passport

Greetings and thank you for sharing this amazing feedback with us! We are so happy to hear that you had such a positive experience with Alice and our team. We appreciate your choosing and trusting us, and we wish you safe and happy travels!

Noté 5 sur 5 étoiles

would recommend

Alice was extremely helpful in answering all of my questions with fastport passport. She outline all the steps I needed to take to get my passport renewed as soon as possible. When I called her on the phone she was extremely courteous and knowledgeable. Would highly recommend if you are in a pinch!

30 août 2019
Avis spontané
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Réponse de Fastport Passport

Greetings and thank you for sharing this amazing feedback with us! We are so happy to hear that you had such a positive experience with Alice and our team. We appreciate your choosing and trusting us, and we wish you safe and happy travels!

Noté 5 sur 5 étoiles

They were quick to respond to all my…

They were quick to respond to all my questions and walked us seamlessly through the process to get my 3 month old a passport in 5 days. Alice was wonderful. I would highly recommend their services

30 août 2019
Avis spontané
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Réponse de Fastport Passport

Greetings and thank you for sharing this amazing feedback with us! We are so happy to hear that you had such a positive experience with Alice and our team. We appreciate your choosing and trusting us, and we wish you safe and happy travels!

Noté 5 sur 5 étoiles

Passport

I used Fastport Passport to get my passport quickly for a trip to Barbados. Carrie N was the associate that assisted me. She was friendly and very professional. She guided me through every step of the process. I received my passport the day before my trip. I was very pleased with the service...F Brown

30 août 2019
Avis spontané
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Réponse de Fastport Passport

Greetings and thank you for sharing this amazing feedback with us! We are so happy to hear that you had such a positive experience with Carrie and our team. We appreciate your choosing and trusting us, and we wish you safe and happy travels!

Noté 5 sur 5 étoiles

New passport for 5yr old

Had to get our 5yr old's passport renewed asap before flying out to Europe. Despite our initial reservations we decided to go with Fastport Passport, they did not disappoint. We had the new passport for a minor in 2 business days (not including FedEx transit times) as promised. Wow, definitely recommending them to friends and family. Thank you!

23 août 2019
Avis spontané
Noté 5 sur 5 étoiles

Had to get my expired passport in a…

Had to get my expired passport in a little under two weeks and used your services Alice was my case manager and answered all my questions and concerns quickly and accurately! I will definitely recommend this service.

14 août 2019
Avis spontané
Noté 5 sur 5 étoiles

This agency is a life-saver!

This agency is a life-saver, and their amazing customer care and personal attention surpassed what I could have hoped for— and, to be honest, I have rather high expectations! All my documents were stolen right before I’m about to leave the country, and getting a new passport (with the old one now stolen!) could have been the MOST stressful process— but at every turn, they were helpful and reassuring. In particular, their customer service provider, Carrie, guided me through the process and gave excellent, clear advice. She was efficient and thoughtful, as was Alice, and the fact that I know these women by name pretty much tells you all you need to know: real people on the other end of the phone to offer real assistance. Couldn’t be happier with my experience! Thank you!

7 août 2019
Avis spontané
Noté 5 sur 5 étoiles

Carrie N. is AMAZING!!!!!!!!

Where do I even begin?! Carrie N. was absolutely amazing!!! I was so nervous about getting my passport on time and she was constantly available for questions and was super responsive with all updates. I appreciate her being so helpful and efficient to the passport renewal [process. Thank you again Carrie N!!! You are truly the best!!

2 août 2019
Avis spontané
Noté 5 sur 5 étoiles

Amazing quick turnaround

Amazing quick turnaround, one week, and I had my passport renewed. Carrie was great in calling and confirming my information. Will definitely use them again.

9 juillet 2019
Avis spontané

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