Has been a while since I bought from Fatface but recently bought items in store and online and was pleased to see the same good quality. The store has moved locations and is much smaller so it has lo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
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Lisez les avis des autres
Visited the Aberdeen store recently, lovely friendly staff and the shop was beautifully bright, clean and tidy. I don't live near a store and usually order online so it was nice to be able to browse... Voir plus
L'entreprise a répondu
I’m ordered online as the store did not carry men’s shorts larger than 38” waste. The items arrived promptly and well packaged but the shorts were enormous. Tape measure showing them to be 43inches an... Voir plus
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Last Sunday, May 17th, I was at the FatFace store in Aberdeen to buy some shirts and left my glasses in the fitting room. I only realized it after I had already returned to my hometown. I contacted th... Voir plus
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À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, Royaume-Uni
4,7
Excellent
329 avis
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Shorts not true to size and hassle exchanging them
I’m ordered online as the store did not carry men’s shorts larger than 38” waste. The items arrived promptly and well packaged but the shorts were enormous. Tape measure showing them to be 43inches and not 40 as labelled. I changed them at the store in Aberdeen to 38” inches . I wish I had measured them in store on my first visit. The store staff were incredibly unhelpful, and initially told me I couldn’t exchange them or get money back in store despite having all paperwork, original packaging and items in pristine condition with all labels still attached etc. Hesitant to buy anything there again.
19 août 2024
Réponse de FatFace - ABERDEEN 4
Hello,
Thank you for taking the time to leave your review.
I am sorry to hear you have not had a positive instore shopping experience.
We will be sure to pass your feedback on for review.
We apologise for any disappointment caused.
Take care. -LA
Easy to order online
Easy to order online. Friendly and helpful staff in store for collection.
19 août 2024
Réponse de FatFace - ABERDEEN 4
Hello Jill
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered online
Ordered online, easy process, kept updated about my order. Staff at aberdeen very friendly and helpful. Good quality clothes.
12 août 2024
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I’ve bought many things from Fat Face…
I’ve bought many things from Fat Face just lately and am always happy with. My purchases.. The quality and value for. Money is second to none.
1 août 2024
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
No update as to when my order would be…
No update as to when my order would be to collect in store… still waiting.
6 août 2024
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for your review.
I am so sorry to hear of the delay with your parcel. I have checked and I can confirm that the parcel has been marked being received and collected today.
EP
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fantastic customer service
Helpful, friendly staff. Always nice to ho into a shop and ne greeted with a happy smiling face.
Good customer experience
5 août 2024
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Simple and easy to buy online and get…
Simple and easy to buy online and get delivered to store
1 août 2024
Réponse de FatFace - ABERDEEN 4
Hello Hamish
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you are happy with your item, and received your order promptly. We look forward to welcoming you back soon.
Take care. -GM
Réponse de FatFace - ABERDEEN 4
Hello Stephen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Problem free
Smooth online ordering process, no problems at all. The items themselves are lovely and arrived in good condition. Staff in the shop when I collected were very pleasant as always.
4 juillet 2024
Réponse de FatFace - ABERDEEN 4
Hello Louise
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent delivery and well packaged
28 juin 2024
Réponse de FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave us your 5* review.
We are happy to hear your feedback regarding delivery, and packaging. We hope you love your order!
Take care. -GM
T-Shirts were great quality and fit
6 juin 2024
Réponse de FatFace - ABERDEEN 4
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you are enjoying your new order. I hope you continue to love our products as much as we do.
All the best, MM
BeautifulReceived a catalog in the mail and…
Received a catalog in the mail and ‘voila’ found a beautiful outfit! From start to finish, a very easy ordering process online!
12 juin 2024
Réponse de FatFace - ABERDEEN 4
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Super fast delivery and quality clothes.
13 juin 2024
Réponse de FatFace - ABERDEEN 4
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day – CD
Great quality, long lasting, good for your money goods!
Excellent choice of clothes, always something new.
3 juin 2024
Réponse de FatFace - ABERDEEN 4
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you find the choice of clothing to be excellent. I hope you continue to love our products as much as we do.
All the best, MM
Réponse de FatFace - ABERDEEN 4
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
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