The man working (sorry I didn’t catch his name) was very pleasant and helpful! He was working by himself I believe but he greeted everyone coming into the store which was lovely.
Établissement
Changer d'établissementUnit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Has been a while since I bought from Fatface but recently bought items in store and online and was pleased to see the same good quality. The store has moved locations and is much smaller so it has lo... Voir plus
L'entreprise a répondu
Visited the Aberdeen store recently, lovely friendly staff and the shop was beautifully bright, clean and tidy. I don't live near a store and usually order online so it was nice to be able to browse... Voir plus
L'entreprise a répondu
I’m ordered online as the store did not carry men’s shorts larger than 38” waste. The items arrived promptly and well packaged but the shorts were enormous. Tape measure showing them to be 43inches an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, Royaume-Uni
4,7
Excellent
330 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service always happy to shop there
Good service ,staff always helpful happy to shop there
22 mars 2024
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
XXL perfect fit
Tried on jacket in store, surprisingly the XL was a bit neat. No XXLs in store, so ordered one online. It did take a wee bit longer than I thought to either ve delivered at store or for store to advise me it was in. But once email received, on going into store, staff couldn't have been more helpful. Allowed me to try it on and once happy, offered a bag, but happy to utilise the delivery bag.
22 mars 2024
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - ABERDEEN 4
Hi Shona,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
Réponse de FatFace - ABERDEEN 4
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The shop assistant was very welcoming…
The shop assistant was very welcoming and brought to the changing room several pairs of jeans to try on in various styles and lengths. Nothing too much bother for her. Thanks
20 mars 2024
Avis spontané
Réponse de FatFace - ABERDEEN 4
Hi Gwen,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Réponse de FatFace - ABERDEEN 4
Hello Kenny
Thank you for your review.
I am so sorry to hear of your recent experience with us.
Please contact us at customerservices@fatface.com so we can look into this further for you.
EP
All good and beautiful!!!!!!
11 février 2024
Réponse de FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!
Take care.- GM
Very quick service and a very nice…
Very quick service and a very nice jumper. It was too long but the customer service team guided me on returns which was a very easy process!!
17 février 2024
Réponse de FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We look forward to welcoming you back soon!
Take care. -GM
Lovely soft material and fit well maybe…
Lovely soft material and fit well maybe a wee bit on the larger size but fine with a belt and looks and feels good on Will get a lot of wear with these
11 février 2024
Réponse de FatFace - ABERDEEN 4
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving your new order. I hope you continue to love our products as much as we do.
All the best, MM
Réponse de FatFace - ABERDEEN 4
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have not received my order yet!
9 février 2024
Réponse de FatFace - ABERDEEN 4
Hi Trae,
Thank you for taking the time to leave a review.
I’m sorry to hear you have not yet received your order.
Sadly, I cannot see that you have contacted us prior to leaving your review, however, I can see that your order is due to be delivered later today!
We do apologise for the 24-hour delay and any inconvenience caused by this.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team uscustomerservices@fatface.com or call us on 1-800-585-0178 Monday - Wednesday 6am - 3pm EST, and Thursday - Friday 6am - 12pm EST. Take care, LC.
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Website is user friendly
Website is user friendly, could easily find what I was looking for. I like that the click & collect option is free. It's good that you use the smallest packaging for the items in the order. Wish more stores would do that! Would've been nice not to have it in plastic packaging but that's not enough to drop a star.
4 février 2024
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered online,then collected in store
Ordered online,then collected in store. Many thanks, all went well. Product was a perfect fit.
2 février 2024
Réponse de FatFace - ABERDEEN 4
Good Morning Eileen,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Excellent company and service excellent…
Excellent company and service excellent quality jacket value for your money easy to use website
31 janvier 2024
Réponse de FatFace - ABERDEEN 4
Hello Anthony
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Second online order and I am again very…
Second online order and I am again very happy with the service and quality of purchases being an xsmall size and being able to browse and choose what I need is a great bonus.
23 janvier 2024
Réponse de FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Quality jeans ,excellent price and…
Quality jeans ,excellent price and lovely customer service
27 janvier 2024
Réponse de FatFace - ABERDEEN 4
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great warm coat at great price
25 janvier 2024
Réponse de FatFace - ABERDEEN 4
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new coat and that you found this to be a great price. I hope you continue to love our products as much as we do.
All the best, MM
Great boots- comfortable and well made
Great boots- comfortable and well made. Lovely quality leather.
Arrived quickly after ordering too!
24 janvier 2024
Réponse de FatFace - ABERDEEN 4
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.