Banner for FatFace - BANBURY

FatFace - BANBURY Avis 

176
•
TrustScore 5 sur 5

4,8

Unit 19 Banbury Gateway Shopping Park, OX16 3AB Banbury, Oxfordshire, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

FatFace Banbury, Oxfordshire. Went in to this shop today and would like to say a huge thank you to SARA who was absolutely amazing. Fabulous customer service, so helpful. After a major operation and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Local Store Gateway Banbury, staff are friendly but professional, do not hassle you while browsing which can make one uncomfortable, so a huge plus. The staff give honest opinions, will give fantastic... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I visited the shop and found staff to be friendly and polite. I tried on a dress and found that a couple of buttons were missing from it. Although I was offered a discount in lieu of the missing butto... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Great customer service. Very easy to order. Good quality product and nice fit, as described. Order arrived on time and the staff at the local store were delightful to deal with - very helpful and plea... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements
  2. aussi dans
  3. Boutique d'accessoires de mode
  4. Magasin de vêtements pour femmes
  5. Magasin de vêtements pour hommes

Écrit par l'entreprise

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Coordonnées de contact

  • Unit 19 Banbury Gateway Shopping Park, OX16 3AB, Banbury, Oxfordshire, Royaume-Uni

  • 01295 276241

4,8

Excellent

TrustScore 5 sur 5

176 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(176)

14 949 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Good afternoon,

Thank you for taking the time to leave your review.

I am so pleased that you found the crew in our Banbury store to be so helpful and efficient. I will be sure to pass on your lovely comments to the team.

Take care, MM

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service, ordered online and was ready to collect within a few days. Nice easy collection and store staff were very polite and extremely efficient

7 décembre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello Claire
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Excellent service

Excellent product with prompt delivery:

30 novembre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Noté 5 sur 5 étoiles

I generally don’t write reviews but….

I generally don’t write reviews but we had such a wonderful experience in your store that I had to.

The staff were so helpful, went an found different sizes & clothes for both my children, I have very tall children and struggle to find clothes that fit them as the clothes are designed to, they are often too short in the arms, or too baggy in the waist, but we had no issue finding lots of things for both of them, usually it takes my daughter hours to find something to buy that she likes, but we were in and out within about 45mins, with both having multiple new outfits, the stockroom clerks were just so helpful, & accommodating to our needs, each member of staff greeted us with a smile, good manners and a helpful attitude, each one of them is a credit to your company!.

Thank you for making our shopping trip stress free, because I hate shopping and not being able to quickly find what I want.

2 décembre 2023
Avis spontané
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Noté 5 sur 5 étoiles

Fast friendly service.

29 novembre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Noté 5 sur 5 étoiles
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Good Morning Stephen,

Thank you for taking the time to leave us a review!

We really appreciate your positive feedback regarding the value of our clothing! We cannot wait to be welcoming you back soon!

Have a great day! - JW

Noté 5 sur 5 étoiles

Great service

Very helpful staff suggested I look on line, quick delivery and the shirt was half price!!

2 novembre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Noté 5 sur 5 étoiles
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

Noté 5 sur 5 étoiles

Quick processing my order

Quick processing my order. I mistakenly ordered same items twice. Two parcels to Royal Mail Click & Collect went astray. Jordan at Banbury branch extremely helpful as was Customer Service and staff in Banbury letting me know when items were delivered. Katie very helpful and Jordan dealt efficiently with refund for cardigans I had ordered twice.

17 octobre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Noté 5 sur 5 étoiles

Easy online transaction with store…

Easy online transaction with store collection where the assistant was friendly and helpful

23 octobre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Excellent

Absolutely fabulous service from ordering, Face Face keep you posted all the way.
Collection from shop, always polite and prompt.
Love shopping there 😀

16 octobre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! KS

Noté 5 sur 5 étoiles

Very friendly staff

Very friendly staff, makes me feel an important person. As I visit very often, they make me feel like a friend.

19 octobre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Noté 5 sur 5 étoiles

My first time with Fatface and a good experience

The in store staff were very helpful when I needed to change the size of the item I’d ordered

16 octobre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB

Noté 5 sur 5 étoiles

New customer to Fat Face

As a customer of M&S, I have been disappointed with their product. Found Fat Face on the same retail park. Decided to purchase a pair of jeans! Size 32s fitted perfectly. So i ordered this pair. Online shopping experience is good.

13 octobre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

I like what I bought

I like what I bought. And it was easy to pick it up from my local shop

11 octobre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

Noté 5 sur 5 étoiles

Lovely friendly staff in the Banbury…

Lovely friendly staff in the Banbury store. They couldn't have been more helpful. Lovely clothing. I wasn't even looking for anything in particular and ended up buying 2 dresses, a skirt, and a pair of trousers.

15 octobre 2023
Avis spontané
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely week, KS

Noté 5 sur 5 étoiles

Exceptional service by the staff at…

Exceptional service by the staff at Banbury.

Very helpful in assisting with picking items to go with a dress.

Without a doubt will visit the store again.

14 octobre 2023
Avis spontané
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Good morning,

Thank you so much for taking the time to leave your review.

I am so pleased that you had such a great experience in our Banbury store and that you found the crew to be so helpful. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Noté 5 sur 5 étoiles

Brilliant staff

Very pleasant experience shopping in the Banbury Fat Face. Staff are so helpful and go the extra mile to satisfy all needs.

29 septembre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Thank you for your 5* review regarding your recent visit to our Banbury store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Noté 5 sur 5 étoiles

Lovely service from Sarah

Lovely service from Sarah, so helpful 😊

4 octobre 2023
Avis spontané
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Noté 5 sur 5 étoiles

Love fat face clothes

Love fat face clothes! Great quality and fit lovely.

21 septembre 2023
Logo de FatFace - BANBURY

Réponse de FatFace - BANBURY

Hi Hayley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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