I ordered an item on-line and it was ready to collect on the chosen date and actually before the time specified. When I went to collect, I could not get on-line to bring up the email containing the or... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3 Festival Place, RG21 7BF Basingstoke, Hampshire, GB
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Lisez les avis des autres
Jane! What can I say! You assisted with my enquiry on the phone in the morning, not only reserved a dress in store for me but also rang other stores on my behalf to find other size availability. Your... Voir plus
L'entreprise a répondu
I love Fatface products their jeans are just the best! I also like the ethos of the company. I had online returns to be processed in store and this was handled in a breeze, no problem. I bought anot... Voir plus
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Easy to order online, click and collect from local stores…..both visited recently. Staff very friendly, helpful and efficient. Great experience Dress is lovely and well priced. As described on websi... Voir plus
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À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, Royaume-Uni
- 01256 352103
4,8
Excellent
180 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Received the products with no problems
Received the products with no problems. I had ordered a T-shirt, white and its good quality cotton, also a leather belt, again very pleased with the belt.
15 juillet 2024
Réponse de FatFace - BASINGSTOKE 2
Hello Iwona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
Fatface is a great company to buy fromTheir customers service is very good
Their customers service is very good. And clothes arrive on time. They are a pleasure to by from.
22 juin 2024
Réponse de FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback regarding service and delivery. We hope you love your order!
Take care. -GM
Nice product , good design
Lovely trousers with good design , good quality , true size. The staffs in the shop are friendly.
17 juin 2024
Réponse de FatFace - BASINGSTOKE 2
Hello Audrey,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
I was able to place the order online
I was able to place the order online, very easy to use website and collect from the local store. I wanted to return one of the items and this is so easy to do at the store as well. Very helpful and friendly staff , just happy to help
5 juin 2024
Réponse de FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
really great store and company
really great store and company, friendly and helpful staff and very nice clothes :)
26 mai 2024
Réponse de FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Lovely pyjamas bought from Fat Face for…
Lovely pyjamas bought from Fat Face for my grandson. Excellent quality. Excellent price in their sale.
23 mai 2024
Réponse de FatFace - BASINGSTOKE 2
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon at our Basingstoke store.
Take care, JB
Nice new dress
Bought a nice new dress. One with pockets, not clingy but drapes beautifully in green and cream. Very happy.
Very nice staff.
23 mai 2024
Avis spontané
Réponse de FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new dress and we look forward to welcoming you back soon. Take care, LC.
I placed my order on 24 April for…
I placed my order on 24 April for delivery to the Fat Face store in Basingstoke. I am still awaiting a notification of its delivery there.
I did pop in the shop in Saturday to see if they had it. Unfortunately they didn’t.
24 avril 2024
Réponse de FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear you are yet to receive your Click and Collect order. We apologise for any disappointment or inconvenience caused.
I have just emailed you now to follow up with this.
Take care. -GM
I ordered 2 sizes
I ordered 2 sizes, one fit perfectly and the other I took back to the shop which I loved as I had a look around the shop.... Brilliant
26 avril 2024
Réponse de FatFace - BASINGSTOKE 2
Hello Jo
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and great products.
19 avril 2024
Réponse de FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Prompt delivery and well packaged as…
Prompt delivery and well packaged as always. I love the products and quality and sizing is good. Given only 4 stars as I feel most items are overpriced.
5 avril 2024
Réponse de FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear your feedback regarding quality and sizing. I am glad you received your order promptly, and we hope you love your purchases!
Take care.- GM
Happy Click and Collect customer
Arrived quickly. Well packaged. Items great quality. Store colleague very polite.
15 avril 2024
Réponse de FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding delivery, quality and collection. We hope you love your order!
Take care.- GM
Very helpful assistant went looking for…
Very helpful assistant went looking for the size I required as not on the shop floor
1 avril 2024
Réponse de FatFace - BASINGSTOKE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great clothes!
23 mars 2024
Réponse de FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!
Take care.- GM
FatFace Quality Jumper
FatFace have a really good online Sale service, which I’ve used a few times now. Buy online, collect in shop a day or two later.
This jumper is old school FatFace; a bit thicker than the modern, current stuff, and definitely very good quality materials. It’s going to last. I’m sensitive to wool, so to see “8% wool” in the description was a worry, but you’d never know it had any at all. Warm, soft, and very comfortable. Looks great on, too.
22 mars 2024
Réponse de FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and love your new item! We look forward to welcoming you back soon.
Take care. -GM
I Love FatFace clothing
I Love FatFace clothing, I bought a few items for my holiday, which I can mix and match and will be going back to pick up some more, it’s good quality and reasonably priced.
22 mars 2024
Réponse de FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely friendly staff
Staff in the Basingstoke shop are always cheerful, friendly, and very helpful. It’s always a pleasure to visit even if I don’t actually buy anything - though on this occasion I did order something!
24 mars 2024
Réponse de FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Great service
Great to fund a store that has such great customer service , the guy who served me was so helpful . Well done Basingstoke store
28 mars 2024
Réponse de FatFace - BASINGSTOKE 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent Experience
Website easy to use. Ordering and checkout is easy. Glad click and collect is back. Staff at Basingstoke store very welcoming and efficient. I like that fact the store has different aged staff particular older staff who look good in fatface clothing and inspire your own wardrobe.
One issue on website you can only look at one size at a time so if you are between sizes you have to look up one size first then the next.
18 février 2024
Réponse de FatFace - BASINGSTOKE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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