I was looking for some new clothes after putting on weight and changing size and obviously feeling insecure. I was helped by the loveliest person, Amy. She was kind an helpful, found me two amazing... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement4 St Lawrence Street, SouthGate, BA1 1AN Bath, Somerset, GB
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Lisez les avis des autres
Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... Voir plus
L'entreprise a répondu
I visited Fat Face Bath today and both Finn and Kelly were so very helpful. Finn who helped me with looking for another dress size and Kelly who was at the till when there was no internet and the till... Voir plus
L'entreprise a répondu
Excellent website with good information re sizing . Style of clothing v suitable for all members of family and my 8 year old grandson loves the Land Rover theme! Returns easy with online home printi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, Royaume-Uni
- 01225 465752
4,6
Excellent
179 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My order was delayed and I knew I…
My order was delayed and I knew I couldn't get back to Bath in the timescale. I didn't want to wait till the pick up deadline for my refund so a man in the Bath store said he'd refund me as soon as my item arrived. It arrived a week ago and still no refund. Really disappointed
16 novembre 2024
Réponse de FatFace - BATH
Hello, thank you for taking the time to leave your review.
I am sorry to hear that this issue has not yet been resolved.
I have reached out to our Bath Store who will be in contact with you to discuss this further.
Thank you, LE
Wonderful store and staff!
Wonderful store and absolutely amazing staff! They were so patient and didn't tire of finding me other sizes. Sam especially was so attentive and helpful, he made my shopping experience in this store. Cannot recommend them enough. This has so far been the best fatface location I've been to, and I've been to quite a few.
19 octobre 2024
Avis spontané
Réponse de FatFace - BATH
Hello Carolin
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Leo in Bath …
Leo in Bath made my first experience with Fat Face amazing. He did not give up in finding a jacket in a large size when it was not available at the Bath location. He tried several stores in places we are travelling to and found a large in Stratford for me. He’s a great kid and I would suggest a valuable employee. Thank you Leo. 🙂
1 octobre 2024
Avis spontané
Réponse de FatFace - BATH
Hello Stephen
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bath store - this is great to hear. Take care, LE
Snuggly coat
Love the coat.
Great colour and very snuggly.
I like the colours of Fat Face clothes and small details like buttons on the sides of jumpers.
Clothes last too.
Staff friendly.
26 septembre 2024
Réponse de FatFace - BATH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Swimwear
Bought a girls swimsuit Click & Collect it arrived very quickly and I was able to collect much sooner than I expected. The store still had a sale on so was able to find an additional swimsuit to buy as well. These swimsuits were lovely,good quality and a very good price.
7 août 2024
Réponse de FatFace - BATH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - BATH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Poor service!
I ordered a hoodie 9 days ago with click and collect and I still Havnt had an email to say it’s arrived instore. Have been in touch with customer service three times who have been most unhelpful. Told me today there are no click and collect deliveries on the weekend so I would have to wait till Monday! Definitely not good enough. Won’t be ordering from FatFace again!
14 juillet 2024
Réponse de FatFace - BATH
Hi Julie
Thank you for taking the time to leave your review.
I can see that my colleague has emailed you this morning regarding an update to your order.
Take care, LE
I love Fatface so much,the quality of…
I love Fatface so much,the quality of the clothes & accessories. Shoes are beautifully designed & very comfy. Value for money alittle high in price but worth it. Highly recommend this high street store. Thank you
28 juin 2024
Réponse de FatFace - BATH
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -LA
Disappointed with the store
I am very happy with my purchase, it arrived quickly and is nice quality. However I feel I must say how disappointed I was going in the Bath store to buy this item, the staff were inattentive, I had to interrupt a conversation to get help and then had to go home and order the item! I’m not surprised the high street is declining.
22 juin 2024
Réponse de FatFace - BATH
Good afternoon, Lauren.
Thank you for taking the time to leave us your review.
It's great to read such positive comments about our clothing. Although I am sorry to read your shopping experience in store was not up to the high standards we expect. I will pass on your comments to the relevant party to feedback to the store.
In the meantime, I hope this experience has not deterred you from shopping with us again in the future.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Regards - JB
Lovely chinos, no staff assistance available
I like the chinos I bought very much. Good quality fabric, lovely colour. However, I had been hoping for some staff help when trying on clothes but the only member of staff on the shop floor was engrossed in conversation with her friend for nearly 10 minutes, I stood nearby but decided I couldn't wait any longer.
2 juillet 2024
Avis spontané
Réponse de FatFace - BATH
Hi Anne, thank you for taking the time to review. We're sorry that you had this experience in store! Please rest assured that your feedback will be passed on to the store staff so we can make sure to provide 5 star service in the future. Take care, CD
Great choice in garments helpful staff…
Great choice in garments helpful staff great price
21 juin 2024
Réponse de FatFace - BATH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Caryl Thomas was extremely helpful…
Caryl Thomas was extremely helpful going the extra mile. My wife and I went into branch and ordered the rose cardigan as the shop did not have a size 14. It was ordered and sent to an address that is no longer accessible to us. Caryl rang customer service and sorted our problem reordering the cardigan and ensuring that it is delivered to the correct address. Caryl is a star, she is alway happy to help and is happy and smiling whenever we see her.
11 juin 2024
Avis spontané
Réponse de FatFace - BATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
The products from fat face are always…
The products from fat face are always top quality, the dress I bought was lovely and has pockets (always a bonus for me) the staff in the shops are always polite, Friendly and very helpful keep it up fat face 👍
18 mai 2024
Réponse de FatFace - BATH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new order. I hope you continue to enjoy our products.
Take care, MM
Réponse de FatFace - BATH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I love fat face goods
I love fat face goods, all of them. My recent purchase of jumper, spring/summer sandals and two pairs of trainers was yet another successful order. Plus the fact that I could pick it up from my local store in Bath, try on and take home.
24 avril 2024
Réponse de FatFace - BATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. Thank you for being a loyal Fat Face customer, we look forward to welcoming you back soon!
Take care. -GM
Beautiful clothes
Beautiful clothes, a wide selection of colours & designs. Very good sale prices.
Friendly staff, large variety of stock.
30 avril 2024
Avis spontané
Réponse de FatFace - BATH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ordered on line, received email from fat face, garment quality is good, been buying from fat face previously, many thanks 🙏.
Ordered on line, garments delivered to fat face store, brilliant service, very pleased with my order, Will use this service again soon, many thanks fat face .
23 avril 2024
Réponse de FatFace - BATH
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Super speedy to the store delivery
Super speedy to the store delivery , great communication and wonderful products too ! Very pleased all round thank you
23 avril 2024
Réponse de FatFace - BATH
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Click & collect.
Ordered on line, click & collect. Simple to use, notified when product arrived in store. Assistant obtained the order quickly, checked product and was able to leave packaging at the store.
The Lyndhurst canvas messenger bag is a good size, strong & well made. My husband is very pleased with it.
15 avril 2024
Réponse de FatFace - BATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Very prompt delivery and ALWAYS quality…
Very prompt delivery and ALWAYS quality products 👍
20 mars 2024
Réponse de FatFace - BATH
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
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