I find the on line ordering very easy. Collecting in store is easy. I recently called the customer service number to ask about some V&A print trousers which I wanted to exchange for a smaller size,... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement4 St Lawrence Street, SouthGate, BA1 1AN Bath, Somerset, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Quick delivery, well-made, stylish clothes and professional staff. I had to return items as they were too large and all staff I encountered in your Bath branch were friendly, helpful and polite.
L'entreprise a répondu
Quick delivery , good quality and nice style . Reasonable price also . Will definitely come back again and highly recommend . Than you Fatface !
L'entreprise a répondu
Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, Royaume-Uni
- 01225 465752
4,7
Excellent
189 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quality products at great prices…
Quality products at great prices and delivery times are amazing. Can’t recommend this company enough
25 mars 2023
Réponse de FatFace - BATH
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Fabulous retail therapy
Had a fabulous experience this morning in Bath Southgate store. The (ASM) Caryl was brilliant she did her best to get me to spend even more money but after running up and down those stairs to find the items I was looking for even going online sand doing shopping I came away with what I came for. Thanks again Caryl sorry you had to work on a Sunday but I glad you did.
26 février 2023
Avis spontané
Réponse de FatFace - BATH
Hi Danny
Thank you for taking the time to leave a 5* review. I am so pleased that you had a fantastic experience shopping in our Bath Southgate store. I will be sure to pass on your comments.
Have a lovely day :) DW
I had to return a Christmas present and…
I had to return a Christmas present and with the help of the assistant I returned one item, changed another and bought 3 other items.
13 janvier 2023
Réponse de FatFace - BATH
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Love love love everything about the…
Love love love everything about the store and the clothes!
21 janvier 2023
Réponse de FatFace - BATH
Hi Carolyn thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bully manager
Not recommend to work here (unless you are normal)
Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it in front of customers I wonder why).
I’d arrive home after work in tears to my mother and really overwhelmed by how I was spoken to. Much more to add, but I want to remain anonymous for my protection.
EDIT: after leaving me a response on my review and me replying to it in my email, I have not heard back from FatFace nor got any sort of apology from them, proving my point exactly right, you are just a number to the company.
20 novembre 2022
Avis spontané
Réponse de FatFace - BATH
Hi there,
Thank you for leaving us this review. It's important that we can look into this further, so I have sent a follow up email which will ask for more details-these will remain private. Thank you, SC
I visited Fat Face Bath today and both…
I visited Fat Face Bath today and both Finn and Kelly were so very helpful. Finn who helped me with looking for another dress size and Kelly who was at the till when there was no internet and the tills were not in use so pay by cash only and under stress she was amazing kind and friendl
18 janvier 2023
Avis spontané
Réponse de FatFace - BATH
Hi Grace, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had to return some items to the store…
I had to return some items to the store in Bath and also buy a different size at the store in Cribbs Causeway. Staff very friendly and helpful at both sites. Online shopping very easy with prompt delivery. Tall option for shirts great for my husband.
12 janvier 2023
Réponse de FatFace - BATH
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Exceptional customer service by Leo in Bath branch
Leo at Bath Fat Face store went out of his way to assist me and track down an item that was unavailable on line
It made for a very positive shopping experience
3 janvier 2023
Avis spontané
Réponse de FatFace - BATH
Hi Nicky, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service
26 décembre 2022
Réponse de FatFace - BATH
Hi Iain, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service from Bath store
We called in to the Bath store and were unable to find the item we required ourselves, but Leo spent time to look around for us. Once he confirmed that it was not in store he told us we could order online while in store with free delivery to our home address, which we did.
Excellent manner and service from Leo.
16 novembre 2022
Avis spontané
Réponse de FatFace - BATH
Good afternoon, Rowena
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bath store.
Take care, JB
Super service from the Bath store
Was in the Bath store and received great advice and service from Caryl. Superb collection of clothes for gifts this year!
15 novembre 2022
Avis spontané
Réponse de FatFace - BATH
Thank you so much for your lovely comments. We are pleased to hear that you had a great experience when shopping with us, and we will share this with our amazing team in store! - RS
Excellent customer service…
Excellent customer service from charming young man,Caleb, yesterday in Bath Store. He was extremely helpful with a great manner.
21 octobre 2022
Avis spontané
Réponse de FatFace - BATH
Hi Sheila, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothing sizing is right
Great clothing sizing is right, and good quality. Friendly staff, quick and efficient.
16 septembre 2022
Réponse de FatFace - BATH
Good afternoon Becky,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bath Southgate store.
Take care, EG
Great service all round
Great service on delivery, and on returns when needed. Super new autumn lines in store.
25 septembre 2022
Réponse de FatFace - BATH
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful staff
I was trying to decide which handbag to buy from the Fatface Bath branch where I was helped by Caryl. She was very knowledgeable and went the extra mile in explaining all the different styles and colours in order to help me choose the right one.
24 septembre 2022
Avis spontané
Réponse de FatFace - BATH
Hi Alison, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Perfect purchase.
27 août 2022
Réponse de FatFace - BATH
Hi Florence, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality and fit
7 septembre 2022
Réponse de FatFace - BATH
Hello Melanie,
Thank you for taking the time to leave us your review.
We do hope that you are happy with your items!
Take care, CT
Perfect thanks
20 août 2022
Réponse de FatFace - BATH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great service at FatFace: Amersham and Bath stores
I wanted to purchase a particular top in a particular size that had sold out online and wasn’t available at my local store - Amersham. The girls (sorry I didn’t get your names) were very helpful and tracked it down on their online system. I was travelling to Bath and the system showed 4 in stock.
They called the store directly for me and arranged for 1 to be put aside for me. Thank you Bath store manager and especially FINN - who tirelessly hunted the shop floor and stock rooms to find said item. He could have easily given up and claimed it was ‘out of stock’, and the ‘system wasn’t up to date’ - but he didn’t! He persevered until he found it. I picked it up yesterday - thanks again FINN, I appreciate your diligence and thank you FatFace, this is exactly the kind of service customers want!
11 août 2022
Avis spontané
Réponse de FatFace - BATH
Hi Kirsten
Great to hear about the customer service you have received from these two stores, they are a credit to us.
Thank you for sharing this with us and we will pass this onto Bath and Amersham. MJ
Arrived with three young kids in tow
Arrived with three young kids in tow, staff super friendly and managed to find three tops so everyone was happy!
5 août 2022
Réponse de FatFace - BATH
Good Morning,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in-store. We hope everyone enjoys their new tops!
Have a great day, KS
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.