Really helpful staff returned my order & ordered a different size to the store for the following day. Garment I’d ordered was good quality.
L'entreprise a répondu
Établissement
Changer d'établissement3 Potter Street, CM23 3UH Bishops�Stortford, Hertfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Friendly, helpful staff. Lovely shop, well set out, welcoming and well stocked. Efficient service for collection and return of online orders. Fat face clothing is lovely, although some items are at a... Voir plus
L'entreprise a répondu
I've found Fat Face to be great quality for clothing. I usually buy online but have a local shop to exchange if not the right fit. Pleasant staff who go over and above to ensure I am happy 😊
L'entreprise a répondu
Ordered a belt online in sale. I was looking for something a little different Easy to order and delivered to store for convenience. Bishop’s Stortford is a lovely big shop and never fails to impress... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
3 Potter Street, CM23 3UH, Bishops�Stortford, Hertfordshire, Royaume-Uni
- 01279 652225
4,6
Excellent
86 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything went very smoothly
Everything about collecting a bag I had ordered online went very smoothly
2 juin 2025
Réponse de FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - BISHOPS STORTFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - BISHOPS STORTFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Recommended
Easy to order, convenient to collect at my local store and nice product.
28 novembre 2024
Réponse de FatFace - BISHOPS STORTFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly, efficient and helpful
This is my local FatFace shop and my family and I are regular customers. We have found the shop to be well stocked and the staff to be always cheerful and helpful.
9 août 2024
Réponse de FatFace - BISHOPS STORTFORD 2
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
I went into store on a Monday morning…
I went into store on a Monday morning to return some items I had bought on the Friday evening as they were now massively discounted in the sale. The lady serving me was very rude and said this wasn’t allowed and I should have returned them within 24hrs. I told her there was nothing that said that anywhere, nor was I told that when I bought them and it was within my right to return the items. She basically then served me silently and was clearly annoyed with me. It wasn’t an unpleasant experience.
I also ordered a pair of shorts online. I received an email to say they had been despatched and would receive another email when they got to store. I still haven’t received that email over a week later. I’m assuming they are in store and I will go see at the weekend.
3 août 2024
Réponse de FatFace - BISHOPS STORTFORD 2
Good afternoon Katherine,
Thank you for taking the time to leave a review.
Sadly, I cannot see that you have contacted us prior to leaving your review, however, we're truly sorry to hear of your experience with one of our stores, please be assured this will be raised with the appropriate department.
Regarding your Click and Collect order, we have looked into this and can confirm the store have had your order since the 6/8/24 and it is ready to collect. We sent you an e-mail on the 6th at 10:09 AM to let you know it is ready. We also sent a reminder on the 11th.
Store's can hold your order for 14 days before the order is automatically cancelled and refunded.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm.
Réponse de FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -LA
Réponse de FatFace - BISHOPS STORTFORD 2
Hello Jane
Thank you for your review.
I am so sorry to hear of your recent experience with us.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com
EP
Great clothes and great service
I ordered items online to collect from store. They arrived promptly. When I went to collect the store staff got them swiftly, they were polite and friendly, as they always are.
Clothes are great, true to size and good quality.
12 juin 2024
Réponse de FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back sooN!
Take care. -GM
Excellent service
Excellent service, quickly delivered, sadly I had to return but that was easy too.
26 mai 2024
Réponse de FatFace - BISHOPS STORTFORD 2
Hello Amanda,
Thank you for your review. I am pleased to hear about your positive experience with our delivery and returns service!
Have a good day!
Take care, ED
Excellent staff and nice tidy shop
Always find the people in the store helpful and willing to assist - I need to order long in most things and they always help me out with this
26 mai 2024
Réponse de FatFace - BISHOPS STORTFORD 2
Hello Emma,
Thank you for sharing your recent experience in our Bishops Stortford store with us.
Please be assured that this will be passed onto the store for you.
Have a great day!
Take care, ED
Fantastic customer Service
Just wanted to thank the staff at Fat Face Bishops Stortford, Marie, Keli and Debbie. I visited the store today in passing and was greeted with a very friendly smile by Maria. There was a sale on and she was explaining to all the customers regarding sale prices. They were all very friendly and made my visit to the store very enjoyable. I felt like nothing was to much trouble and that they were very knowledgeable regarding sizing of dresses and availability. I purchased 5 dresses in store and will not hesitate to return to this store. Thank you once again for great customer service .......
7 juin 2024
Avis spontané
Réponse de FatFace - BISHOPS STORTFORD 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Always excellent service and a bargain…
Always excellent service and a bargain in the sale too 👍🏻
19 mai 2024
Réponse de FatFace - BISHOPS STORTFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff
Love my local store because the staff now are so friendly,cheerful and helpful that it makes me visit more.The two younger staff(one make one female)are particularly lovely and the service is always top.
13 mai 2024
Réponse de FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. I will make sure to pass on this feedback. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Great Clothing and Amazing Staff
I love FatFace clothing. It is so comfy, fits great, and is actually made to last. Although quite expensive, it is well worth the money.
I was in my local FatFace yesterday to get some clothing from the new Jude's collection and had amazing and friendly service from Marie and Kei. They were so helpful and lovely to chat with.
17 mai 2024
Avis spontané
Réponse de FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Ordered chinos in sale
Ordered chinos in sale, good value and good fit. Easy pick up from store
29 avril 2024
Réponse de FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your Chinos, and look forward to welcoming you back soon.
Take care. -GM
A great service from Marie Bolton…
A great service from Marie Bolton today. Who gave me advice about the bag colour and what is the trend.
28 mars 2024
Avis spontané
Réponse de FatFace - BISHOPS STORTFORD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fabulous staff & dog friendly
I went to the shop to check what I can buy for my mum. Fabulous staff & friendly & genuine smile. I end up buying blue suede bag, sunglasses, scarf & mug for my mum. A big shout of Thank you Leo & Lucy! The shop is dog friendly !!
8 mars 2024
Avis spontané
Réponse de FatFace - BISHOPS STORTFORD 2
Hello Marie
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bishops Stortford store - this is great to hear. Take care, LE
I ordered a leather phone bag and was…
I ordered a leather phone bag and was really disappointed to find that it didn't have the same 'bee' lining as in the advert. If it's advertised with this lining then it should have it. Wished I'd have returned it now as don't like the leather either. Mistake purchase.
12 novembre 2023
Réponse de FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear your item was not received as expected, we apologise for any disappointment caused. Unfortunately I have not been able to see you have been in touch regarding this.
Please do not hesitate to get in touch with our friendly customer service team -customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take acre. -GM
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.