Very helpful staff, didn't hassle when browsing or when trying garments on. Nice shop to go into when looking for this seasons clothes. Ordered a t-shirt, delivered the next day, excellent service
L'entreprise a répondu
Établissement
Changer d'établissementUnit U028B Upper Rose Gallery, East Mall, DA9 9SP Bluewater, Kent, GB
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Lisez les avis des autres
Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... Voir plus
L'entreprise a répondu
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem... Voir plus
L'entreprise a répondu
Bluewater is my local store although I do visit several others in the south-east and they are always pretty friendly. I like the quality of chinos (straight are better than the new slim ones), tee-shi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, Royaume-Uni
- 01322 423454
4,7
Excellent
166 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de FatFace - BLUEWATER 2
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Réponse de FatFace - BLUEWATER 2
Hello Sarbjit
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Staff always helpful and attentive
27 décembre 2023
Réponse de FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - BLUEWATER 2
Hello Viv
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great purchases
I love my new clothes and boots. Everything is stylish and comfortable .
28 novembre 2023
Réponse de FatFace - BLUEWATER 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Received my product and the staff that…
Received my product and the staff that served were good and cheerful.
22 novembre 2023
Réponse de FatFace - BLUEWATER 2
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Outstanding service,Order was waiting for me to collect
Order was waiting for me to collect, straight forward in & out of shop exactly how I like it & staff were really lovely & very helpful
26 novembre 2023
Réponse de FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order online
Easy to order online. Great communication with regards to status of my order. Click and collect very efficient at The Bluewater store.
21 novembre 2023
Réponse de FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - BLUEWATER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered click and collect
Ordered click and collect, kept advised of when it was ready. Tried it on in the shop, beautiful wide leg trousers, good to have 3 options on length!
5 novembre 2023
Réponse de FatFace - BLUEWATER 2
Good afternoon, Anthony.
Thank you for leaving us this review about your Click n' Collect shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon either on line or in store.
Take care, JB
Lovely ankle boot
Good click and collect service ,staff always friendly and helpful .
Needed to go up in boot size
3 novembre 2023
Réponse de FatFace - BLUEWATER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordering online was easy
Ordering online was easy. Nice items. Returned a few to shop with ease. Shop assistant very helpful.
2 novembre 2023
Réponse de FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service and good quality clothes.
19 octobre 2023
Réponse de FatFace - BLUEWATER 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Réponse de FatFace - BLUEWATER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality clothes
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem if clothes need to be returned.
19 octobre 2023
Réponse de FatFace - BLUEWATER 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Poor customer service in store
18 octobre 2023
Réponse de FatFace - BLUEWATER 2
Hi Richard,
Thank you for leaving this review.
I'm sorry to hear you didn't have good experience in store. If you wish for us too look further into your complaint, please email us more details to customerservices@fatface.com.
Take Care
-SK
Réponse de FatFace - BLUEWATER 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Visited the blue water branch today
Visited the blue water branch today . Very neatly merchandised and clearly price . A good range. Service from Kerry at the till was a plesure, very friendly polite and helpful a credit to the company .
21 octobre 2023
Avis spontané
Réponse de FatFace - BLUEWATER 2
Good morning Peter,
Thank you for your 5* review regarding your recent visit to our Bluewater store. It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
A great experience
My click and collect order was available to collect promptly. The member of staff who served me at Bluewater was very helpful.
29 septembre 2023
Réponse de FatFace - BLUEWATER 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Beautiful dress
Beautiful dress, fits perfectly. Saw in store at Bluewater in the sale, but they didn’t have my size, luckily I found it online in the sale.
Very happy with purchase.
4 septembre 2023
Réponse de FatFace - BLUEWATER 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
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