Love FatFace. They closed my local store but I always pop in when I’m in Chi or Soton! I started on bags but I have expanded my collection to hoodies and, on my last visit, snaffled me a pair of flip... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement83 East Street, PO19 1HA Chichester, West Sussex, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted ou... Voir plus
L'entreprise a répondu
Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and ca... Voir plus
L'entreprise a répondu
A good experience as always. It would be good if they kept some petite sizes in store. Staff nice and helpful at Chichester branch.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
83 East Street, PO19 1HA, Chichester, West Sussex, Royaume-Uni
- 01243 539731
4,7
Excellent
191 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Got to love Fatface
Fat face clothes are always as expected, great quality with relaxed easy style.
Quick delivery.
27 juin 2023
Réponse de FatFace - CHICHESTER 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Very helpful assistant
Very helpful assistant. Looked for shorter length dress for me. Pleasure to shop in store.
21 juin 2023
Réponse de FatFace - CHICHESTER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so happy that you had such a pleasant experience in our Chichester store and that you found the crew there to be helpful. I will ensure that your comments are passed on to the store.
I hope you continue to enjoy your visits to our stores and enjoy your shopping experience with us.
Take care, MM.
Chatty friendly staff
Chatty friendly staff and have had many compliments about my purchase.
However, Fatface in general please stock more 18s and consider stocking size 20 and higher. It is frustrating that if you want to try a size 20 you have to order or travel to your foundation shop. How about providing the same quality service to all your customers no matter their size? I travelled to Whiteley where aI found 1 size 18 and a 22 which was a return. I like your clothes but am old fashioned and would rather try before I buy so I end up with more clothes from Seasalt.
24 juin 2023
Réponse de FatFace - CHICHESTER 2
Hi there,
Thank you for your review.
We really do appreciate your feedback regarding our size availability in our stores/online. We are proud of being able to offer the size ranges that we do, and we have received such positive feedback from our customers about using a diverse range of models.
However, with this in mind, we do recognise that we need to ensure that we can make these sizes available to all of our customers, all of the time and as such are working very hard behind the scenes to make this happen across all of our shopping channels.
I am really happy to say that we will soon have our Click and Collect service up and running so that sizes/ online exclusives can be ordered online with free delivery to store, and then collected and tried on whilst you are there. This then gives you the option of returning any items there and then that aren’t suitable.
Thank you again for your feedback and please be assured that I have passed this on to all relevant departments.
Thank you, LE
Excellent service
Order arrived quickly. One item was too big and the other item wasn’t exactly as described. I returned them to your Chichester store today (Monday 19 June) where there was an extremely helpful sales assistant.
11 juin 2023
Réponse de FatFace - CHICHESTER 2
Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online and returning to our Chichester store. Take care – CD
Brilliant staff in Fatface Chichester
Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted out, re-order and received another one fitting lovely. Wonderful staff. Really love Fatface style and quality and even my husband has been buying your polo shirts recently because they fit nicely and are a little longer than most other stores. So another convert to Fatface 😀
31 mai 2023
Réponse de FatFace - CHICHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great quality at a great price
Very happy with my sale purchases good quality at a great price
27 avril 2023
Réponse de FatFace - CHICHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Good quality items.
Good quality items that I know will fit. Am very pleased with all my purchases past and present as they look good and wash well meaning they last.
26 avril 2023
Réponse de FatFace - CHICHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I am Pleased with the good quality…
I am Pleased with the good quality clothes and service I received in the Chichester store and online shop
Thank you
23 avril 2023
Réponse de FatFace - CHICHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Friendly and helpful staff.
23 avril 2023
Réponse de FatFace - CHICHESTER 2
Hi Jill,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Comfy jeans
Ordered a pair of jeans in the sale,I decided to do click and collect, it was very straightforward and I was served with a very friendly assistant. The jeans are just what I wanted, very comfy.
19 avril 2023
Réponse de FatFace - CHICHESTER 2
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Great service :-)
I returned a skirt I’d ordered on line to exchange for a smaller size but there wasn’t one in the shop. They ordered a new one to be sent to my home and it arrived 2 days later. Great service. Thank you.
21 avril 2023
Réponse de FatFace - CHICHESTER 2
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chichester store.
Take care, JB
Easy to purchase on line and delivered…
Easy to purchase on line and delivered quickly to store for me to collect.
16 avril 2023
Réponse de FatFace - CHICHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Réponse de FatFace - CHICHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Very good prompt service
Very good prompt service. Bought our Grandson
A Denim top for Easter he really loves it. I must say he looks smart in it.
2 avril 2023
Réponse de FatFace - CHICHESTER 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Absolutely love my purchase!
Absolutely love my purchase!
After only one wear, I noticed a large tear in the seam. But took it straight to my local store and they happily exchanged there and then.
Fantastic experience thank you !
1 avril 2023
Réponse de FatFace - CHICHESTER 2
Hi Lauren
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful staff but dreadful WiFi…
Really helpful staff but dreadful WiFi which I needed to work out which card I had paid with for my refund!
26 mars 2023
Réponse de FatFace - CHICHESTER 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I'll make sure to pass on your feedback regarding the WIFI. Have a lovely day! LB
Réponse de FatFace - CHICHESTER 2
Good afternoon, Linda
Thank you for leaving us this review, we look forward to you popping into our Chichester store again soon.
Take care, JB
Always great quality clothing
Always great quality clothing, but if not suitable, straight forward returns,
20 mars 2023
Réponse de FatFace - CHICHESTER 2
Hi Linda,
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and you find our returns straightforward.
Best Wishes DW
Quick delivery and easy exchange of…
Quick delivery and easy exchange of sizes at local Chichester shop.
3 décembre 2022
Réponse de FatFace - CHICHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
David the store manager went out of his…
David the store manager went out of his way to source a particular item that was out of stock online and bring it to the Chichester store for me. I really appreciated his kindness
1 décembre 2022
Avis spontané
Réponse de FatFace - CHICHESTER 2
Thank you so much for your wonderful review. We deeply appreciate your comments, and we are pleased to hear that you have had such an amazing shopping experience with us in store. We will share your comments with our incredible team in store! - RS
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.