Both local store (East Grinstead) and click & collect at FatFace are great. FF clothes are my favourite…I’d like more offers or maybe a loyalty scheme!
L'entreprise a répondu
Établissement
Changer d'établissement5/11 London Road, RH19 1AL East�Grinstead, West Sussex, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Every time I visit the East Grinstead branch I receive excellent personal service. Nothing is too much trouble for example Sharon searched out numerous hats for me to try on. The suggestions they make... Voir plus
L'entreprise a répondu
Took my daughter in laws mother to today’s glass fusion class run by Jayne. We had an amazing time making three unique glass pieces each. Jayne’s resources are plentiful ( sometimes it’s hard to... Voir plus
L'entreprise a répondu
Once again thank you Alexandra for all your help this afternoon. It is always a lot of fun shopping in Fat Face, I will be looking forward to wearing the Ebby cream blouse with the skirt I bought last... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
5/11 London Road, RH19 1AL, East�Grinstead, West Sussex, Royaume-Uni
- 01342 327074
4,9
Excellent
188 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great clothes and build quality
Got stitched up good and proper, ordered some jeans on line, tried them on, shop worker said they look good this colour jumper would look good with those, so tired it on “that colour really suit you” and it did.
Then the wife says this shirt would also go well.
Any way £150 later I walked out with a full bag.
Thank you East Grinstead
16 février 2025
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our East Grinstead store - it sounds like you really treated yourself! -LE
Keeping me informed about my order
Keeping me informed about my order. Telling me when I can collect it. Helpful staff when I had a query which was sorted very promptly. Helpful staff in shop.
13 janvier 2025
Réponse de FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Had such a lovely experience today in…
Had such a lovely experience today in store with Alex! I had an issue with my e-voucher, and she stayed with me for ages, calling all manner of people, to make sure I got my items :) Thank you so much for taking such care of me, you were lovely :)
9 janvier 2025
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online Purchases
Several online orders recently, one of which was delayed but emails kept me posted so not a problem. Staff at the East Grinstead branch are always very cheerful and helpful.
23 décembre 2024
Réponse de FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went to Fatface in East Grinstead…
Went to Fatface in East Grinstead today, as always a lovely, chilled out experience. Special shout out to Alex and Sharon, they both helped me in my hour of need, and were patient, kind, fun, and lovely.
21 décembre 2024
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fatface
Love Fatface. Shopping in-store in East Grinstead is a pleasure. Staff are always friendly and so helpful.
11 décembre 2024
Réponse de FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My Very Own SANTA
Having been unable to order an item online ( size not available)I phoned my local store EAST GRINSTEAD to see if they had stock available.No they didn't, but lovely Lauren ( my very own SANTA ,this is for a Christmas present) told me she could Order the item online for me to collect on Wednesday. I have now been to the store, ordered and paid. I am a VERY happy customer. All the staff were very friendly. This was late on Sunday afternoon. All credit to the staff at Fatface EG
1 décembre 2024
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I popped in to my local FatFace store…
I popped in to my local FatFace store as I’d seen a top online that I wanted to try on for size. Unfortunately the top I thought I wanted wasn’t available but I tried on one that was similar but I wasn’t sure about the colours. This is when Alex introduced herself to me. She couldn’t have been more helpful. As a busy 50 year old I’ve lost a bit of confidence in what suits me but she was so knowledgeable about the clothes that I came away with a top that initially was quite out of my comfort zone. Once home I tried it on to show my teenage daughters who I knew would be brutally honest and they loved it. I can honestly say it’s become one of my favourite items to wear. I can’t thank Alex enough, it was such a wonderful shopping experience and I’m looking forward to going back so she can push me out of my comfort zone even further!
18 octobre 2024
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Thank you so much for your lovely review after your visit to East Grinstead. It sounds like Alex ticked all the boxes, and I'm so pleased to hear that you had such a wonderful time in store. I will make sure that this message is passed to Alex.
Take care, LE
I love my new navy blouse
11 novembre 2024
Réponse de FatFace - EAST GRINSTEAD
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Just popped into the east grinstead store. Was served by Alex who gave great advice on styles and sizes. Came away very happy with all purchases. Really nice to have staff that are so helpful and friendly...Will be back !
2 octobre 2024
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Hi there
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our East Grinstead store - this is great to hear. Take care, LE
A feel good experience
A great place to shop. You’re always met with a smile & the shop rings with chat & laughter. The displays are fresh & well laid out with room to move freely around the shop. Alexandra & her colleagues are happy to offer advice about ‘styling’ your buys.
19 septembre 2024
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Good morning,
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our East Grinstead store - this is great to hear. Take care, LE
Perfect
Click and collect order to local store very quick in arriving. Staff in shop very helpful , tried on in store and returned one out of the four ordered . This was immediately refunded in store.
14 août 2024
Réponse de FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Perfect fit bought my normal size love…
Perfect fit bought my normal size love the design bought in 3 colours
28 juin 2024
Réponse de FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item and we look forward to welcoming you back soon!
Take care.- GM
Recommend a visit
The staff at the East Grinstead store are always very friendly and know the products so well. Although I only made a relatively small purchase in the shop today I received a great deal of help and was made to feel really valued. Huge thanks to Helen and Victoria. Highly recommend a visit if you’re in town.
2 juillet 2024
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Hello Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very very quick and easy
Very very quick and easy
The staff at the east Grinstead store are lovely
6 juin 2024
Réponse de FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
I gave only 3 stars because plastic is…
I gave only 3 stars because plastic is still being used. (Only about 17% recyclable ever actually gets recycled).
The clothes are very nice and good value, and the assistants in the shop are excellent - kind and helpful.
3 juin 2024
Réponse de FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your 5* review.
I'm sorry to read this. I'll make sure to pass your feedback on to the appropriate department
However, we are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Helpful staff
25 avril 2024
Réponse de FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your review.
I am pleased to hear you found our Crew to be helpful! Thank you for your positive feedback.
Take care. -GM
Réponse de FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great service from the East Grinstead…
Great service from the East Grinstead store,helpful and friendly staff added to an enjoyable experience
23 avril 2024
Réponse de FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly & helpful staff
There is always a warm welcome at my local store & the staff are very helpful & knowledgeable. They are very friendly & take the time to listen to their customers.
19 avril 2024
Réponse de FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.