Both local store (East Grinstead) and click & collect at FatFace are great. FF clothes are my favourite…I’d like more offers or maybe a loyalty scheme!
L'entreprise a répondu
Établissement
Changer d'établissement5/11 London Road, RH19 1AL East�Grinstead, West Sussex, GB
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Lisez les avis des autres
Every time I visit the East Grinstead branch I receive excellent personal service. Nothing is too much trouble for example Sharon searched out numerous hats for me to try on. The suggestions they make... Voir plus
L'entreprise a répondu
Took my daughter in laws mother to today’s glass fusion class run by Jayne. We had an amazing time making three unique glass pieces each. Jayne’s resources are plentiful ( sometimes it’s hard to... Voir plus
L'entreprise a répondu
Once again thank you Alexandra for all your help this afternoon. It is always a lot of fun shopping in Fat Face, I will be looking forward to wearing the Ebby cream blouse with the skirt I bought last... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
5/11 London Road, RH19 1AL, East�Grinstead, West Sussex, Royaume-Uni
- 01342 327074
4,9
Excellent
188 avis
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Great service
Prompt delivery, very nice and helpful sales assistants at East Grinstead shop. The reason for giving 4 stars- sizes of your clothes (men’s tops) not accurate at all.
1 novembre 2023
Réponse de FatFace - EAST GRINSTEAD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Just visited FatFace in East Grinstead
Just visited FatFace in East Grinstead, in a hurry, as going away shortly!
Hence I needed some help! I was instantly greeted by ALEX, such a fantastic and knowledgeable member of Staff!!! She soon had me trying on many combinations of clothes, which I would never have thought of!!!
I came out with a FULL bag and very very very Happy!!!! ❤️ Alex
I will return!!!!!!!!!! Elizabeth Bennett
6 octobre 2023
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Hello Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Simple ordering and collection
6 septembre 2023
Réponse de FatFace - EAST GRINSTEAD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fatface East grinstead
I go in my local Fat Face & buy on line sometimes if something not in store. Always polite, go out of there way to help, match things up for me. They have taken notice of what i like, my style in my local branch in East Grinstead. Excellent service
8 septembre 2023
Réponse de FatFace - EAST GRINSTEAD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - EAST GRINSTEAD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - EAST GRINSTEAD
Thank you for your 5* review regarding your recent visit to our East Grinstead store. It is great to read such positive comments regarding our lovely store crew. We are pleased to hear your dog had a good trip out, too! Have a lovely day! LB
Really nice top
Really nice top. Ideal for mid season. Very pleased that fat face offers click and collect - and gives reminders re actually collecting. Staff friendly and efficient. Thank you! Except that all the new stock was very tempting while I was in the shop waiting for my parcel! Had to exert a lot of self control not to buy anything else!
28 août 2023
Réponse de FatFace - EAST GRINSTEAD
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
East Grinstead FatFace Store
The assistant manager in my East Grinstead store gave great customer service and she became my own personal styler and gave me lots of ideas which clothes suited me and how to wear them - eg how to tuck in the tops to make them look more stylish and she did a great job of choosing clothes I would never have thought would have suited me, but looked great on! So a big thank you to her and the rest of the staff there. They are always polite and helpful and nothing is too much trouble for them.
30 août 2023
Réponse de FatFace - EAST GRINSTEAD
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you enjoyed your visit to our East Grinsted store and that the assistant manager there was so helpful to you and that the best of the crew made your experience all the more enjoyable. We will be sure to pass this on to the store.
All the best, MM
Poor communication
Second time I ordered on-line and second time no correspondence from the company. Had arranged for items to be sent to my local store and had to go in to try and find out where they were. Both times they were in store but no details or acknowledgement they had arrived. A lovely assistant helped me and took the time to found my order. What makes me laugh is finding an email from Fat Face the following morning asking me to leave a review when I had no correspondence from them before!! Definitely room for improvement.
23 août 2023
Réponse de FatFace - EAST GRINSTEAD
Hello there, thank you for taking the time to leave your review.
I am sorry to hear that you aren't receiving your emails from us, however I can see that these are being sent to the email address that you provide us with at the checkout.
If we can be of any further assistance, please do email us at customerservices@fatface.com.
Thank you, LE
Réponse de FatFace - EAST GRINSTEAD
Hi Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order
Easy to order. Notified of availability to collect. Easy to collect from store
13 août 2023
Réponse de FatFace - EAST GRINSTEAD
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very easy to have things delivered to…
Very easy to have things delivered to the store and return.
16 août 2023
Réponse de FatFace - EAST GRINSTEAD
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
favourite shop
I have been shopping in my local FF store regularly since it opened over 10 years ago. I love the jeans, shirts and sweatshirts and have bought many there. Part of the appeal is the friendly and helpful staff who have always gone out of their way to help me find what I want and who are always there to advise. Carry on the good work!
12 août 2023
Réponse de FatFace - EAST GRINSTEAD
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great customer service
Received great customer service at FatFace in East Grinstead today. Even though it was a few minutes to closing time the two lady assistants were very pleasant and welcoming, helping me to make my choice. Had just been into White Stuff a few doors away and the moment I walked into the store the lady told me they were soon closing ( it was as 5.15 and I’m aware of the closing time but didn’t stay more than a minute as I felt unwelcome). I’d made my purchase in Fat Face by 5.27 ( time on receipt) yet didn’t feel hurried by the staff. Nice to feel your custom is welcomed. Thank you .
21 août 2023
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Hello, Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback!
Take care – SK
Great products great prices (sale)…
Great products great prices (sale) excellent staff very friendly & very helpful
12 août 2023
Réponse de FatFace - EAST GRINSTEAD
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received - RS
Easy to use website
Easy to use website, quick delivery
The ordering process was quick and easy. Ordering to store allowed me to try on and then return on the spot for a refund for those items that did not fit. Shop staff were really friendly and helpful
23 juillet 2023
Réponse de FatFace - EAST GRINSTEAD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I had the best visit ever to FatFace…
I had the best visit ever to FatFace East Grinstead last week! I hadn't been shopping for at least 3 years, and was basically in desperate need of new clothes, for various reasons, and Alex (one of the ladies that works there) was brilliant. She essentially became my personal shopper!! She was helpful, honest, fun and lovely! I walked away with lots of great new clothes. I have always been a fan of FatFace clothes.
Very happy, and so grateful to Alex. Such a fun experience!
15 juin 2023
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Hi Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service at East Grinstead
Every time I visit the East Grinstead branch I receive excellent personal service. Nothing is too much trouble for example Sharon searched out numerous hats for me to try on. The suggestions they make are really helpful and I feel as though they really care about the customer they are serving . I’ve popped into other branches elsewhere and whilst the goods are the same the service isn’t as good… glad you’re my local store! Thank you
4 mars 2023
Avis spontané
Réponse de FatFace - EAST GRINSTEAD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Good price and quick and efficient pick…
Good price and quick and efficient pick up from local store
2 mai 2023
Réponse de FatFace - EAST GRINSTEAD
Hi Robin
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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