I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement80 The Beacon Centre, BN21 3NW Eastbourne, East Sussex, GB
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Lisez les avis des autres
Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... Voir plus
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Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered... Voir plus
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Beautifully made, well designed clothes. I do think the sizing is "off". As a size 10-12 in most outlets, I generally take an 8 at FatFace, so do factor in a bit of vanity sizing when ordering. I hav... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, Royaume-Uni
- 01323 644359
4,7
Excellent
179 avis
Demande des avis aux clients
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Although I love my Purchases I'm still…
Although I love my Purchases I'm still waiting fir my reimbursement to go into my account from my retured item to the Eastbourne shop
11 juin 2024
Réponse de FatFace - EASTBOURNE
Hello Joanna,
Thank you for your review.
I can see a refund of £47.20 was processed 20/6/2024 and should be showing in your account now. If you experience further issues please contact customerservices@fatface.com
Have a good day!
Take care, ED
We love FatFace
We love FatFace. Great products. Very good quality and lovely style. We love the colours, design and all.
5 juin 2024
Réponse de FatFace - EASTBOURNE
Hello Dee
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Click and collect delivery …
Click and collect quick and reliable as always. Very pleased with my flip flops !
31 mai 2024
Réponse de FatFace - EASTBOURNE
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new flip flops and that you find click and collect to be a reliable service. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great summer shirt
Great summer shirt. Loose fitting, cool and washes well. Shirt arrived very quickly too.
6 juin 2024
Réponse de FatFace - EASTBOURNE
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new shirt and that that fits great and arrived quickly. I hope you continue to love our products as much as we do.
All the best, MM
Great clothes
Great clothes, great service as per usual :) staff member went out of her way to help me as I was struggling with my bags and stick.
27 mai 2024
Réponse de FatFace - EASTBOURNE
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your items, and received such great service. We look forward to welcoming you back soon!
Take care.- GM
Good experience of buying 3 pairs jeans, and the return of 1.
Bought 3 pairs of jeans online. Had to return 1 to shop as it was not to my liking. Delivery was on time and the other 2 jeans are perfect. Easy to return to shop but other easy options as well.
24 mai 2024
Réponse de FatFace - EASTBOURNE
Good morning, Robert.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. We hope you continue to enjoy shopping with us.
Take care, JB
Great dress
Order came promptly and the dress was just as expected. Great quality and as was in the sale a good price!
18 mai 2024
Réponse de FatFace - EASTBOURNE
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -LA
Ordered on line. Great quality as usual.
Ordered on line. Pleased with the quality and size. Very good that I could try on before paying.
12 mai 2024
Réponse de FatFace - EASTBOURNE
Good afternoon, Stephen.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Was not advised when order at shop
Was not advised when order at shop . Just went in on off chance .
2 mai 2024
Réponse de FatFace - EASTBOURNE
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you were able to collect your order from our Eastbourne store. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Eastbourne FatFace staff…
I am very impressed with the kindness if the staff in Eastbourne store. They go out of their way to help.
22 avril 2024
Réponse de FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - EASTBOURNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding service, delivery and quality. We hope you love your order!
Take care.- GM
Réponse de FatFace - EASTBOURNE
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store! Kind regards - TS
So easy to order online
So easy to order online, unsuitable items returned to shop and credited next day, excellent
4 janvier 2024
Réponse de FatFace - EASTBOURNE
Hello Marie
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
I recently had to return an item
I recently had to return an item, this was dealt with extremely well and the refund was in my account in a couple of days
31 décembre 2023
Réponse de FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great products and very helpful
Great products and very helpful, friendly staff
Delivery option didn't work but instore were very good
13 décembre 2023
Réponse de FatFace - EASTBOURNE
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are happy with your order and that this was delivered quickly and that you found the crew in our Eastbourne store to be so helpful and friendly.
I hope you continue to enjoy your shopping experience with us.
All the best, MM
Had a gift voucher from my employers as…
Had a gift voucher from my employers as agift, bought the top with it. Ordered it just before Christmas but it promptly came just after.
22 décembre 2023
Réponse de FatFace - EASTBOURNE
Good afternoon, Carole.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Fantastic delivery
My parcel turned up in good time and I was very impressed with this baring it was so near Christmas my girlie girls will love their socks this year x
16 décembre 2023
Réponse de FatFace - EASTBOURNE
Hello Vanessa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I purchased a lovely strap for my bag…
I purchased a lovely strap for my bag online to pick up in store. It was on time and perfect. The staff in the store were friendly. I just love the quality of Fatface.
23 novembre 2023
Réponse de FatFace - EASTBOURNE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I Different to the high street storeshink the quality is excellent
I think the quality is excellent, patterns match, seams finished well.
Style is outstanding.
24 novembre 2023
Réponse de FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I made an order on line and was told it is missing in store
I made an order on line and was told it was on its way to store then that it had arrived…a week later I went into town and to the fat face store to be collect my order and was told they could not find it even though it had been signed in I was asked to come back the next day and they would try and find out where my order had gone..I did this and they still did not know so I have ended up having to buy my order again as it was an Xmas present and been told I have to wait for a refund on the missing one..hence I am not at all impressed! Two trips into town took up a lot of my time and I feel I should have been offered a refund in store or been given my order from store in replacement of my missing order not to have to purchase it again. This is all far below the service I have come to expect from fat face and would put me off ordering in the future. From Lorraine Harris
5 décembre 2023
Réponse de FatFace - EASTBOURNE
Hello Lorraine
Thank you for your review. I am so sorry to hear that you had a poor click and collect experience in Eastbourne.
Please be assured your comments have been taken on board, and your feedback will be passed to all relevant departments.
Thank you, LE
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