Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Voir plus
L'entreprise a répondu
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Voir plus
L'entreprise a répondu
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Royaume-Uni
- 01392 982018
4,6
Excellent
280 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de FatFace - EXETER 2
Hello Brian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - EXETER 2
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic shorts
Fantastic shorts, at a great price and very easy for me to collect in store. Thank you.
21 août 2024
Réponse de FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Collection from the store was very easy
Placing my order was very straight forward and collecting from the store is easier for me so all was good
16 août 2024
Réponse de FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
All sale goods ordered online arrived to my home quickly and efficiently. Royal Mail so much better than Evri. Was easy to return some items to shop.
6 août 2024
Réponse de FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -GM
Fitting room
Lady in fitting room went got me another size which was helpful
13 août 2024
Avis spontané
Réponse de FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
the lady that served me was most…attentive
the lady that served me was most helpful, the polo shirt i bought is great just what i was looking for.
must say have a few more fat face items last forever they never seem to wear out i hope i have not tempted fate.
12 août 2024
Avis spontané
Réponse de FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff are always helpful and polite.
Staff are always helpful and polite.
Shops are always clean and tidy making it easy to find items in the sizes l'm looking for.
My favourite shop for clothing and accessories
15 juillet 2024
Réponse de FatFace - EXETER 2
Hello Rosemary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
mustard trouser junpsuit
I saw lottie with the mustard trousers jumpsuit on her Instagram account and ordered this. It's lovely.
9 juillet 2024
Réponse de FatFace - EXETER 2
Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Needed to exchange my online purchase…
Needed to exchange my online purchase for a different size, so called into my local store, where the assistant very quickly and cheerfully was able to find just what I wanted.
13 juillet 2024
Réponse de FatFace - EXETER 2
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Maria Ward was absolutely lovely 😊…
Maria Ward was absolutely lovely 😊 proper little ray of sunshine !
21 juillet 2024
Avis spontané
Réponse de FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great shirt and great help from the…
Great shirt and great help from the staff in Exeter. Thanks!
5 juillet 2024
Réponse de FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
New shorts, new me.
When I went into my local Fat Face, I was greeted by a friendly member of staff who helped me to find some new shorts. I left with three new pairs in different styles and colours. Really happy with my new purchases, thank you again to Shannon.
6 juillet 2024
Avis spontané
Réponse de FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
There was a slight mess up with my…
There was a slight mess up with my first order, and the store were very apologetic. My second order was far more successful and my new trousers are so comfy.
20 juin 2024
Réponse de FatFace - EXETER 2
Good afternoon, Jenny.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon in store or online.
Take care, JB
customer service was excellent
Ordering was easy and customer service was excellent but the men’s jeans size 32 were too big and the 30 really small. Sizing not there yet. Customer service tried to help and made sure I got my discount after you mistakenly sent pyjamas in the first parcel.
25 juin 2024
Réponse de FatFace - EXETER 2
Hi Laura, thanks for taking the time to leave a review. We're sorry to hear that you had these issues with your order, and so glad that we were able to help out with this. Hopefully in the future we can earn 5 stars first time! Take care, CD
Staff very helpful and delivered to…
Staff very helpful and delivered to shop at time expected in Exeter.
24 juin 2024
Réponse de FatFace - EXETER 2
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your order, and received your order promptly. We look forward to welcoming you back soon!
Take care.- GM
Great sweatshirt
Easy to order. Website easy to navigate. Collected from store in couple of days. Actually swopped for a smaller size. Very pleased with sweatshirt. Nice and soft and good quality. Staff friendly, helpful and polite as always ! 😁
4 juin 2024
Réponse de FatFace - EXETER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Exeter store when collecting your parcel and that you found the crew there to be so friendly and helpful. I hope you continue to have a great shopping experience with us.
All the best, MM
Super helpful guy..
4 juin 2024
Avis spontané
Réponse de FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am delighted to hear you have received such great customer service, and we hope you love your purchases!
Take care.- GM
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