Easy to order, quick delivery to store, easy pick up. Had to return one item and order another size, easily done. Great shop and love the quality of the clothes.
L'entreprise a répondu
Établissement
Changer d'établissementUnits 42/43 Swan Walk, RH12 1HQ Horsham, West Sussex, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Some of the best clothes on the high street along with an excellent customer service.
L'entreprise a répondu
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... Voir plus
L'entreprise a répondu
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, Royaume-Uni
- 01403 218559
4,7
Excellent
140 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Prompt and professoinal
14 février 2025
Réponse de FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Straightforward ordering and pick up
Straightforward ordering and pick up. Happy with service.
23 décembre 2024
Réponse de FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
3 for 2 on socks offer not honoured.
There was a 3 for 2 on socks offer and I bought 3 pairs of socks along with some other items. My mistake for not checking my receipt in store but when I got home I had not received the 3 for 2 offer. Its a shame when the offer should have been applied automatically without me having to check.
13 décembre 2024
Réponse de FatFace - HORSHAM 2
Hello Sarah
Thank you for taking the time to leave your review and for providing your feedback. I will be sure to pass this to the correct teams.
Take care, LE
I’m still waiting on my order from 29th…
I’m still waiting on my order from 29th February. It was sent to the wrong store for collection and re routed to my Fat Face shop. But I’ve had no update. It is now 10th December. So where is it?
Poor customer service.
10 décembre 2024
Réponse de FatFace - HORSHAM 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Ordered on line and collected in store
Ordered on line and collected in store. Have bought these before but not in a different colour.
7 décembre 2024
Réponse de FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fatface
Love Fatface. I usually go to Horsham or Haywards Heath both stores have great staff! But recently I asked Horsham to send skirt to HH paid for it went to collect only to find store had msg to refund me!! So went online to order and received 3 or 4 days later!! But of course I had to pay postage!! Not happy bunny.
Marina
28 novembre 2024
Réponse de FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - HORSHAM 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online Order
Ordered online to be delivered to store - really easy and efficient, collected my order with no complications - too easy?!!!😝
12 novembre 2024
Réponse de FatFace - HORSHAM 2
Hello Mandy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy
I’m very happy with all my purchases. It’s the only place I can confidently buy jeans from as they’re good quality and fit me perfectly. Returns process is always smooth. Only complain is my local store in Horsham doesn’t have size 6 and barely ever has size 8, so I have to try on larger sizes and then order online.
16 septembre 2024
Avis spontané
Réponse de FatFace - HORSHAM 2
Hello Sofia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy ordering and l am lucky that they…
Easy ordering and l am lucky that they is a branch that is very local
11 août 2024
Réponse de FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Great Experience
Local Horsham store, professional and really friendly staff. Brilliant experience, thank e
2 août 2024
Réponse de FatFace - HORSHAM 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
EASY ORDERING ON LINE
EASY ORDERING ON LINE. GREAT COMMUNICATION AND QUICK DELIVERY TO PICK UP AT SHOP. YET AGAIN PLEASANT HELPFUL SHOP ASSISTANT AND GOOD PRODUCT. THANKS.
24 juillet 2024
Réponse de FatFace - HORSHAM 2
Hello Ann
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt dispatch and delivery to store
Prompt dispatch and delivery to store. Great email communication. Helpful staff member when I collected order. (Still too much plastic packaging though!)
17 juillet 2024
Réponse de FatFace - HORSHAM 2
Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Can never have enough socks!
Pretty, colourful, sweet patterns. Always have a little s(t)ockpile of socks - who knows when you'll need a little gift for someone/a Santa surprise......
10 juillet 2024
Réponse de FatFace - HORSHAM 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Big fan of Fatface
Big fan of Fatface, great quality clothes and footwear, and really helpful staff. Ordering is simple and delivery is quick. On the few occasions I’ve had to return anything I do it in store and the money goes back to my account super quick. My favourite place to shop.
15 juillet 2024
Réponse de FatFace - HORSHAM 2
Hello Carole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order on website with click and…
Easy to order on website with click and collect at local store.
27 juin 2024
Réponse de FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care.-LA
Quick collection
Collection of my order was extremely quick and simple, staff kind and helpful
24 mai 2024
Réponse de FatFace - HORSHAM 2
Good morning, Harry.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Horsham store.
Take care, JB
Fat face delivers great quality and great style
Fat face delivers great quality and great style.
I like that you have the option of returning an online delivery in store should you want to.
The staff are always friendly.
The stores are always lovely to visit to enjoy the products first hand.
14 mai 2024
Réponse de FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.