The shirts I ordered are excellent and the sale price made them great value. However, I was unimpressed with the communications re delivery. I didn’t receive any email updates and had to visit the sto... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 10 23 Fremlin Walk, ME14 1QG Maidstone, Kent, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Great website, products well described. Online ordering process is easy and delivery prompt to my local store. Collection easy from the friendly, cheerful shop staff. I ordered Carolin striped s... Voir plus
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My order came on time and was free. The Web site was easy to use especially as I am not good with using technology.
L'entreprise a répondu
Excellent service as always . Very helpful and friendly I collect items from the Fremlin walk store Maidstone, the lovely shop assistant suggested trying on my items before heading home . It saves... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 10 23 Fremlin Walk, ME14 1QG, Maidstone, Kent, Royaume-Uni
- 01622 663386
4,9
Excellent
139 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Something I really wanted
Something I really wanted to go in the sale as it was rather more than I’m able to pay at the minute was indeed reduced. I was in store to return an online order and was delighted to return with my new Dark Green Heather Cardigan.
As always, the assistant remembered me and gave great service
25 novembre 2022
Réponse de FatFace - MAIDSTONE
Hi Sandra,
Thank you for your feedback regarding your trip to the Maidstone store. It is so wonderful to read such lovely feedback!
All the best - KS
The staff in the shops bend over…
The staff in the shops bend over backwards to help you find what you want.
19 novembre 2022
Réponse de FatFace - MAIDSTONE
Hi Teresa, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly, helpful staff
I just love shopping in Fatface fir casual wear and the occasional dress. Good quality which never fails to deliver. Just wish that the store was bigger!!!
20 octobre 2022
Réponse de FatFace - MAIDSTONE
Good afternoon, Linda
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Maidstone store.
Take care, JB
I bought a couple of tops today at the…
I bought a couple of tops today at the Maidstone store, I can safely say it's somewhere I'll always go back to. Friendly and helpful, the lady that served me struck the perfect balance. Thank you.
6 novembre 2022
Avis spontané
Réponse de FatFace - MAIDSTONE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very helpful assistant who very nicely…
Very helpful assistant who very nicely wrapped my purchase for my wife's birthday and was extremely polite and informative.
4 novembre 2022
Avis spontané
Réponse de FatFace - MAIDSTONE
Thank you for your lovely review. I have forwarded this information over to the store for feedback! - RS
Friendly staff and a very tidy store.
Ok, Well first of all I was greeted by a member of staff as soon as I entered the store. I found the store to be very clean and tidy with a large number of clothing well displayed. The person who help me to complete my purchase was very helpful with a friendly smile. I believe her name was Eleanor so many thanks.
29 octobre 2022
Avis spontané
Réponse de FatFace - MAIDSTONE
Hello
Thank you for your 5* Review.
It's great to hear you were happy with your recent instore shopping experience.
We're so pleased you had such a great experience and we will make sure to pass your feedback onto the team member as we are sure it will make their day. We look forward to seeing you again soon.
Take care, TG
Great service for online order and refund to store.
My on line order arrived very promptly and the free express delivery was great. Of the 3 items ordered I only kept one as the style of the other 2 didn't suit me. I returned these to the Maidstone store where I was immediately refunded by a very polite assistant. I will continue to look at FatFace as one of my first choices when needing something new.
23 septembre 2022
Réponse de FatFace - MAIDSTONE
Hi Annie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service
Good chat with staff. Nice to see them all still wearing masks. My husband has cancer and makes me feel safe shopping here. Lots of variety in sale section. Will be back again.
30 août 2022
Avis spontané
Réponse de FatFace - MAIDSTONE
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
Very good customer service
27 juillet 2022
Réponse de FatFace - MAIDSTONE
Hi Ann. Thanks for the five star review. Hope you are enjoying your shirt. Have a great day.
Loved the products
Loved the products. Very happy
Easy and quick ordering and delivery as stated.
23 juillet 2022
Réponse de FatFace - MAIDSTONE
Hi Anthea,
Thank you for your 5* review. I am pleased to read your order arrived with you quickly and you are happy with your items.
Have a great day!
Take care, EG
Réponse de FatFace - MAIDSTONE
Good morning Joanne
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Very professional and attentive Staff
Very professional and attentive Staff . Gave good guidance which enabled me to obtain my actual size I need .
23 mai 2022
Réponse de FatFace - MAIDSTONE
Hello Denis,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, LA
Réponse de FatFace - MAIDSTONE
Good afternoon!
I am so happy to read what a positive experience you had in the Maidstone store. I will be sure to pass this on to the wonderful team.
Have a lovely afternoon DW
I ordered three items all were excellent
I ordered three items all were excellent fit I was as usual very happy with quality. Items arrived Very quickly.. although I didn’t have to return anything in the past this has been extremely easy. I buy most of my wardrobe from Fstface
6 mai 2022
Réponse de FatFace - MAIDSTONE
Hi Susan,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Maidstone store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB
Very nice service
Very nice service. Can recommended shop in Maidstone.Shop assistant Fruzsina, Who helped me today has been very professional and Kind. Thank you. I am happy and sure that will come back
27 avril 2022
Avis spontané
Réponse de FatFace - MAIDSTONE
Hi Hanna, thank you for your shining 5* Review on the Maidstone store, I will be sure that this is fed back to the team. Take care, LE
Went in your store today to have a look…
Went in your store today to have a look at a bag I had seen online and was so glad to see Megan back it was lovely to catch up with her after not seeing her for so long! Unfortunately I didn’t find the bag I was looking and Megan offered to order it for me but I wanted to have a look at it in person. I will come back in a few weeks to see if it is in stock.
6 avril 2022
Avis spontané
Réponse de FatFace - MAIDSTONE
Good afternoon.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours! JB
Felt very welcome in Maidstone today
Felt very welcome in Maidstone today - I wanted to try on a handful of clothes and the girl that helped me to the changing room was so friendly, and then when I came back out again she was there waiting and took the clothes from me and really had a good chat with me afterwards. I thought more about this when I got home and you don’t get this sort of customer service anymore so I had to write in. Thank you.
26 mars 2022
Avis spontané
Réponse de FatFace - MAIDSTONE
Hi there, thank you so much for your shining review of the Maidstone Store - this is so wonderful to hear and this will be passed on to them :) - Take care, LE
I called into The Maidstone shop on the…
I called into The Maidstone shop on the 1/3/22 after receiving an alert on my mobile phone. A very tidy store but I would have to say the men's sale was very small. I do not think I would bother in the future.
2 mars 2022
Avis spontané
Réponse de FatFace - MAIDSTONE
Hi Patrick,
Thank you for taking the time to leave a review. We really appreciate our customer feedback and please be rest assured that it will be passed onto relevant department. Have a great day. Many thanks-AB.
Always good quality and washes well
The clothes are always good quality and wash well. The staff are very helpful and friendly.
3 février 2022
Réponse de FatFace - MAIDSTONE
Good Afternoon Samantha
Thank you for your 5* review.
I am so pleased to hear that you are happy with your recent purchase.
I hope you have a nice weekend.
- EP
What’s not to love?
A very relaxing shopping experience. The store is clean and tidy. The clothes are arranged nicely and easy to look through. The changing rooms are spacious and flatteringly lit. The rustic decor is very attractive and sets the clothes off beautifully. I love the fabrics, designs, prints and colour palettes every season. The sales people are all lovely too.
2 février 2022
Réponse de FatFace - MAIDSTONE
Hello Stephanie, Thank you for leaving us this 5* review about your whole instore shopping experience, it's great reading such positive comments about the service you receive from our staff.
Have a great day!
Take care, LM
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