Always smiling and helpful. One particularly assistant is ever helpful and even with a refund, nothing is too much trouble. In lots of shops, the reaction changes when I do a return. ( sometimes ne... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Clear description of item, easy ordering system and fast despatch. Been looking for a raincoat for a while, wanted a longer style that would work well with skirts too. Didn't want a trench, didn't wa... Voir plus
L'entreprise a répondu
Nantwich store did not have the item in stock for my husband, but the staff could not have been more helpful and looked on line for the chinos he wanted. We then ordered them and had them delivered to... Voir plus
L'entreprise a répondu
Bought a shirt from Fatface online as a birthday gift for hubby to be collected instore. Item arrived OK. Two weeks later washed it in line with the label instructions and it shrunk from a Large to an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
48 High Street, CW5 5AS, Nantwich, Cheshire, Royaume-Uni
- 01270 611325
4,6
Excellent
167 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de FatFace - NANTWICH
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Delivered on time to my store choice…
Delivered on time to my store choice great quality as usual
23 octobre 2023
Réponse de FatFace - NANTWICH
Hello Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely and excellent value
20 octobre 2023
Réponse de FatFace - NANTWICH
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
So easy to order off the website and…
So easy to order off the website and have the item delivered to a store nearby. I didn’t have to wait long either. Very pleased with my purchase.
26 septembre 2023
Réponse de FatFace - NANTWICH
Good Morning Cathy,
Thank you so much for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received.
I hope you have a great day! - JW
What a lovely new girl in the Nantwich…
What a lovely new girl in the Nantwich store, very chatty and super friendly and helpful, thank so much Liz for the new cords . I love them . Thank you Nantwich
24 septembre 2023
Avis spontané
Réponse de FatFace - NANTWICH
Hello Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Had a very friendly experience today at…
Had a very friendly experience today at Fatface, Nantwich store which is not always the case.
Thank you Liz and Sam
Hope to see you ahain
24 septembre 2023
Avis spontané
Réponse de FatFace - NANTWICH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Lovely item but returned
Both items I order where good quality for the sale price I paid but returned to the shop. So lost my postage money. Which was pretty disappointing
18 août 2023
Réponse de FatFace - NANTWICH
Good Morning Julie,
Thank you for taking the time to leave us a review! I have got in touch with you directly via email to discuss this further. I apologise for any inconvenience caused.
Kind Regards, JW
Turtle vest top
I order online and know my size. My vest top was absolutely perfect.
Did click and collect.
12 août 2023
Réponse de FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Easy to collect and return online…
Easy to collect and return online orders in my local shop. Friendly staff.
16 août 2023
Réponse de FatFace - NANTWICH
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Excellent service
Excellent service, I placed the order late one evening and it was delivered early the next day. The linen shirts have proved invaluable for our holiday to Italy and have be up the the finest quality which Fat Face have always set
24 mai 2023
Réponse de FatFace - NANTWICH
Hello, Thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Excellent service from start to…
Excellent service from start to finish.Fast and efficient. Staff at the store were very good.
7 mai 2023
Réponse de FatFace - NANTWICH
Hi Janice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - NANTWICH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Réponse de FatFace - NANTWICH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love these clothes
Love these clothes, always so well made and true to description. I couldn't be happier with the new dress. Fast shipping, minimally packaged which is nice for eco reasons.
20 avril 2023
Réponse de FatFace - NANTWICH
Hello, Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
I ordered something
I ordered something, it was ready to collect quickly. Staff were friendly and efficient
19 avril 2023
Réponse de FatFace - NANTWICH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Very quick delivery to my local store
Very quick delivery to my local store. Friendly team and no problems. Kept in touch over my order and easy to return if needed ( didn't need to)
16 avril 2023
Réponse de FatFace - NANTWICH
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day – BP
Staff are friendly and helpful but…
Staff are friendly and helpful but notice that when ordering for store pick-up, it does seem to take longer than it used to, to arrive in store?
12 avril 2023
Réponse de FatFace - NANTWICH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very good quality items at a decent…
Very good quality items at a decent price and service is was excellent 👍
30 mars 2023
Réponse de FatFace - NANTWICH
Hello Philip, Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Great choice and helpful staff
I bought several items. I really like the quality and feel of fat face fabrics. Staff were helpful and went to check for another size for me. Changing room are roomy and plenty of hooks. A pheasant shopping experience.
27 mars 2023
Réponse de FatFace - NANTWICH
Good morning,
Thank you for taking the time to leave us your review. I am pleased that you had such a positive experience in our Nantwich store and that you found some items that you really enjoy. I hope you continue to have a pleasant shopping experience with us.
Take care, MM
Réponse de FatFace - NANTWICH
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
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