The item is good quality, as expected. I love Fat face clothes. Just, who has chest size 40 D or over, order size XL, instead of L, because the chest size a bit small. My package was expected on 17th... Voir plus
L'entreprise a répondu
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Fat Face shop placed an order and said it would arrive on 6 July. No sign of it by today 20 July. No contact from Fat Face at all. I phoned and was told it was on order. Why the company can't keep you... Voir plus
L'entreprise a répondu
I took my 98 yr old but still very fashionable grandmother into Fatface Newbury yesterday and we had a really great experience thanks to Trudie. She was so helpful searching out clothes in store that... Voir plus
L'entreprise a répondu
Really pleased with the quality of the clothes & they arrived when they said they would. Only thing the courier delivering threw the bag over our waist high fence instead of going through our gate,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
28 Parkway, RG14 1AY, Newbury, Berkshire, Royaume-Uni
- 01635 550664
4,6
Excellent
98 avis
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Boots and returns
Bought 3 pairs of boots online. Incredibly uncomfortable on the heel. All had to go back. I tried to return to a store having read the return information. Lugged the boots to town. Shop refused to return them as had paid by PayPal. Its in the small print but not obvious. Most other shops take the item and then process the return later for PayPal. Instead I had yo lug the boots round on my shopping trip, come home, package them all up, drive to the post office, que etc etc. Not impressed. Why discourage a shopper visiting a store, terrible experience.
28 avril 2023
Réponse de FatFace - NEWBURY 2
Hello Sue
Thank you for taking the time to leave your review. I am sorry to hear that this has happened, however it is stated on our returns form and website that orders paid with PayPal/Klarna cannot be returned to a store.
Thank you, LE
Great customer service
I bought online for C&C. Always great customer service in Newbury store. Sam and Cathy are a credit to FatFace!
16 avril 2023
Réponse de FatFace - NEWBURY 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
All very good easy ordering
All very good easy ordering. Click and collect very efficient.
15 mars 2023
Réponse de FatFace - NEWBURY 2
Good afternoon, Rachel
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Newbury store.
Take care, JB
Réponse de FatFace - NEWBURY 2
Good afternoon, Taylor
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Newbury store.
Take care, JB
Solved problem in helpful manner
12 novembre 2022
Réponse de FatFace - NEWBURY 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Sam was really helpful and very…
Sam was really helpful and very friendly, making our shopping experience a good one.
Thank you
12 octobre 2022
Avis spontané
Réponse de FatFace - NEWBURY 2
Good afternoon Margaret,
Thank you for taking the time to leave us your comments.
We love to see your positive feedback and will ensure that Sam in the Newbury store is made aware of their wonderful service to you.
Take care, MM
Excellent service
I called into the Newbury shop and was greeted with a friendly smile. The Ladies were very helpful with my query and I proceeded with my shopping. They had what I wanted and asked if they had any other colours and they advised they would show me online and post what I purchased at no extra cost, which was and is top service. Thank you 😊
18 août 2022
Réponse de FatFace - NEWBURY 2
Good Afternoon Michael
Thank you for your recent review.
I am so pleased to hear of your recent experience in our Newbury store. Please be assured that this will be passed onto the crew member involved for you.
Have a lovely Afternoon.
EP
Love the style comfort quality and fit
14 juillet 2022
Réponse de FatFace - NEWBURY 2
Hi Dave, thank you for your 5* review - I am so pleased to hear that you had a positive online shopping experience, we look forward to welcoming you back soon! Take care, LE
Lovely paisley top
Bought a lovely paisley summer top. The staff were really helpful and friendly and knowledgeable about their stock. I'm a real Fatface fan and I'm not usually disappointed with the service or the stock.
12 juillet 2022
Réponse de FatFace - NEWBURY 2
Hi Susan, thank you for your 5* review. I am really pleased to hear that you have had a positive online shopping experience. We look forward to welcoming you back soon! Take care, LE
Received good service at the Fatface…
Received good service at the Fatface shop when I returned a pair of too-tight shorts and they ordered a different pair for me.
10 juillet 2022
Réponse de FatFace - NEWBURY 2
Good afternoon, Blake
Thank you for leaving us this review about your instore shopping experience at Newbury. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Online order…brilliant service
Online order…clothes I wanted weren’t in my local shop…arrived very quickly! Loved the clothes, will definitely order online again if I need to.
23 juin 2022
Réponse de FatFace - NEWBURY 2
Hi there, Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items! - ES
Excellent service in Newbury!
The Lady in the Newbury store was VERY helpful and professional. Assisting with returns and reordering, all with a smile. Thank you!
26 mai 2022
Réponse de FatFace - NEWBURY 2
Good afternoon, Heather
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received at our Newbury store. We look forward to you shopping with us again soon.
Take care, JB
Excellent delivery and customer services
21 avril 2022
Réponse de FatFace - NEWBURY 2
Good Afternoon
Thank you for your 5* review.
I am so pleased to hear of the recent service you received from us.
Have a lovely evening. - EP
Very helpful and friendly ladies…
Very helpful and friendly ladies working at the store. Definitely like to return for a great service I have received when I was looking something nice for my daughter nothing specific. I did buy couple of Tshirt's and sadly neeed to order a lovely denin jacket online as they not have much stock for children in store . Would be nice If i have a choice to order directly to store to avoid the postage also Would be nice to see more choice in store not just online.
22 février 2022
Réponse de FatFace - NEWBURY 2
Good Morning!
Thank you for your review. I am happy to hear the service in our Newbury store did not disappoint. I am sure they are looking forward to your next visit. All the best -KC
Great service from a knowledgeable assistant
Great service from a knowledgeable assistant. She directed us to an online order as my size was unavailable instore. Order came through within three days.
Excellent service. I highly recommend FatFace.
22 février 2022
Réponse de FatFace - NEWBURY 2
Good Morning Andrew,
Thank you for your review and recommendation. Happy to hear how excellent the store service provided was. I will feed this back to the team for you. -KC
I was helped to find what I was looking…
I was helped to find what I was looking for in store but item not in stock so I ordered on line. Item arrived quickly. Very pleased with the whole experienced and will shop with FatFace yet again.
30 novembre 2021
Réponse de FatFace - NEWBURY 2
Hi Maureen,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received both in store and online and that your item was delivered quickly. We will ensure that your feedback is passed on. We hope you enjoy your new purchase!
Have a great day!
Thanks again, JH
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