The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lad... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... Voir plus
L'entreprise a répondu
I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm g... Voir plus
L'entreprise a répondu
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, Royaume-Uni
- 01912 304259
4,8
Excellent
220 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Early birthday present for a member of the family
It was good to be able to collect from store and the timescale was earlier than first suggested which was helpful.
9 septembre 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It was fine
It was fine. One helpful assistant.
If you’re selling mugs etc, you should provide something to wrap them in - otherwise they break on the way home.
8 septembre 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really nice store to visit
Really nice store to visit, great quality clothing, the staff are very helpful and it’s a dog friendly store
9 septembre 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Order to delivery excellent
Order to delivery excellent. Staff in shop helpful.
Dress beautiful. Arms on large side but easily adjusted
3 septembre 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff easy and friendly to deal with on…
Staff easy and friendly to deal with on service and dealing with a return.
This is an easy company to deal with, who sell really good products.
28 août 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely helpful staff
Lovely helpful staff. Shop was nicely laid out. Good price especially with nhs discount
26 août 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Professional efficient service
Professional efficient service; very satisfied with quality of purchases.
16 août 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Loving Fatface…
Love the fast delivery from click and collect! So prompt and even earlier than expected! Very friendly and welcoming staff in Newcastle Eldon square branch!
Amazing quality of products!
I’m a very satisfied customer and I’ll always remain a customer !
Thank you Fatface!!
3 août 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Perfect but expensive!
Got some denim shorts today in store, tried them on and they fit perfectly! A little pricey, but worth it as they are not too short, not too long. Till service was great, servers were lovely, and the changing room was clean! High quality clothes. 😁
29 juillet 2025
Avis spontané
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy process - always great items
Easy process, easy on line and great communication te collecting etc.
27 juillet 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order online and speedy…
Easy to order online and speedy delivery for free collection in store. Perfect
25 juillet 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Arrived early and staff were very…
Arrived early and staff were very friendly.
Skirt was more of a dark dusky pink than a burgundy as it was described, but lovely fabric.
3 juillet 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Summer Shopping
I place my orders online and the site is easy to use. Deliveries arrive at my local shop quickly and no problem with returns. The staff in the store are always very friendly and helpful
24 juin 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Pique Polo Shirt
Really good quality pique polo shirts. Would highly recommend. Next day collection in-store was quick and easy.
23 juin 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service! Very helpful!
Staff always helpful, polite and smiley!! Very can do attitude !
22 juin 2025
Réponse de FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.