Visited Northallerton store today and bought an Ivory Jumper. Extremely pleased with the quality of this product and with the very helpful member of staff who advised me on the correct fit and size t... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement102/103 High Street, DL7 8PP Northallerton, North Yorkshire, GB
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Lisez les avis des autres
Excellent customer service. I had bought items in the Internet and had no idea how to return an item. The staff at Northallerton dealt with the return in a friendly and professional manner. The refun... Voir plus
L'entreprise a répondu
Went into Fat Face in Northallerton, very helpful lady assisted in decision making etc. Not right size so decided to go away and think about purchase rather than order in shop. Ordered on line to col... Voir plus
L'entreprise a répondu
Great customer care, in that staff are helpful, polite and engaging. Choice of clothes varies depending on store size but modern and appealing. I bought a top in the sale very pleased with it though... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
102/103 High Street, DL7 8PP, Northallerton, North Yorkshire, Royaume-Uni
- 01609 773970
4,7
Excellent
115 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Prompt local delivery
Prompt local delivery - helpful staff when collecting - accurate description etc. on website - easy returns (but didn't need to!)
26 septembre 2025
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality
Great clothes, helpful and friendly staff.
Ease of ordering and no quibble returns.
3 septembre 2025
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality and stylish clothes
Good quality and stylish clothes, bit expensive but worth it,
6 septembre 2025
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A good easy experience
Picking up in store . Able to try it on and if it wasn't right could send it right back without all this parcel carry on. Staff friendly and helpful.
20 août 2025
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very pleased with our online sale…
Very pleased with our online sale purchases. Excellent service from point of order to collection at chosen local store.
15 août 2025
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Never shop here again
Ordered linen trousers in Navy online. When they arrived were covered in lint of some kind. returned to Northallerton store and was humiliated in front of the whole shop by staff shouting at me for returning items covered in fur. She said totally unacceptable and I do agree. She needs training in customer service, give the customer time to explain and do not raise your voice.
I'm sure she enjoyed having a audience while she upset a 70 year lady.
Will never shop at Fatface again.
23 mai 2025
Réponse de FatFace - NORTHALLERTON
Good afternoon Alison,
Thank you for taking the time to leave your review.
We are really sorry to hear that this has happened, and would like to discuss this further.
Shortly we will email you to the address that has been provided, where you can provide more information on your experience.
Thank you, LE
Great service and product knowledge and…
Great service and product knowledge and let's face it, who doesn't like FatFace.
22 mai 2025
Avis spontané
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Pink slippers.
I bought the slippers as a gift& they are really nice. Well received. Staff very helpful& cheerful.
12 mai 2025
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Clothes,Great service
Shop assistant helpful and friendly. Gave wonderful service and would recommend this shop.
12 avril 2025
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely boots and navy sparkly jumper
Lovely boots and navy sparkly jumper. Fanntastic staff at Northallerton branch when I went to collect them. Always friendly and helpful
8 décembre 2024
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived in store within allocated time
Arrived in store within allocated time. Great notification by email as to the status of my order. Easy collection at store with friendly staff
28 novembre 2024
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service at Northallerton and Barnard Castle…
Re Northallerton and Barnard Castle stores .
Northallerton store didn't have the size jacket in store , that I wished to purchase and so without any prompting checked online and telephoned other stores in my area ,in an attempt to locate one for me. They duly located what I wanted and arranged collection at the Barnard Castle store . Again the staff at Barnard Castle demonstrated the same excellent customer service. Very friendly, chatty, helpful ,fab service and a credit to Fatface in both locations. Many thanks
5 décembre 2024
Avis spontané
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service
The order was as specified and was delivered promptly. The lady in the Northallerton store was polite and helpful
26 novembre 2024
Réponse de FatFace - NORTHALLERTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love fatface and you always great a…
Love fatface and you always great a great product
Looks great feels great and LASTs still looking great
23 novembre 2024
Réponse de FatFace - NORTHALLERTON
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Store
Really nice little store with plenty to offer, staff couldn't have been more helpful with Joe in particular giving all her time to make sure your comfortable.
8 novembre 2024
Avis spontané
Réponse de FatFace - NORTHALLERTON
Hello Ben
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Northallerton store - this is great to hear. Take care, LE
Efficient swift online ordering and instore collection
Efficient ordering on line and click and collect locally. Product as specified and pictured and sized. Precise communication re order confirmation,order progress and final collection details. Pleasant shop staff too.
23 août 2024
Réponse de FatFace - NORTHALLERTON
Hello Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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