The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit A 11/12 Queen Street, OX1 1EJ Oxford, Oxfordshire, GB
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Lisez les avis des autres
It was easy to order and the garment - trousers, arrived on time. I collected the in store and the assistant was pleasant and helpful. Th trousers are as described.
L'entreprise a répondu
A T-shirt I bought 2 weeks ago came apart and is not reparable. Even so I had the credit card receipt, Fatface would not refund or give a credit as I had no receipt Really bad service, ad their clot... Voir plus
L'entreprise a répondu
Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense. I was soon going to retu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, Royaume-Uni
- 01865 251428
4,3
Excellent
151 avis
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Till problems
The till went down and my server, Bev, didn’t get flustered, but handled it all very calmly and politely. Bev was very helpful, knowledgeable and personable - a credit to your company.
20 juillet 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear about this instore experience.
We look forward to welcoming you back soon!
Take care. -GM
Although I am a retired lady well into…
Although I am a retired lady well into my 70's, I love popping into Fatface as not only are the shops well presented, the staff are always very friendly and, in particular today, Bev who was happy to have a conversation with me during the process of payment.
8 juillet 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very lovely and helpful lady called Bev
Very lovely and helpful lady called Bev
1 juillet 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Hello Ollie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - OXFORD 3
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Short sleeved shirts
This is the 3rd short sleeved shirt I’ve bought from FatFace in the last 12 months. Very good quality with, always, a good choice of materials, patterns and colours. Bev was extremely helpful and efficient, helping with discounts available.
30 juin 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Réponse de FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We hope you love your order!
Take care. -GM
Bev in the Oxford store was so very…
Bev in the Oxford store was so very helpful.
She gave me her honest opinion and l really appreciated it.
24 juin 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Hello Julie,
Thank you for sharing your recent experience in our Oxford store with us.
Please be assured that this will be passed onto the store members involved for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Réponse de FatFace - OXFORD 3
Hello Ali,
Thank you for your review.
I am sorry for any inconvenience you experienced when collecting your item, I hope you enjoy your purchase.
Have a good day!
Take care, ED
Staff no idea how to use ordering system and not correct blue light discount applied
The older woman serving at Oxford store did not have a clue what she was doing, we wanted to order 2 items to home she could not find us by email or postcode, she did not know how to use the system & she was searching for the `Y' on the keyboard. She ordered the items separately and we have only received 1 email for 1 item. We went back in the shop as only our postcode was on 1 receipt not full address the young girl checked and was told all OK. Not confident with that info we checked at Birmingham store told no address attached to 2nd item & ring customer services. Wished we had not bothered at Oxford. Please train staff before you let them loose ordering items. We now have to sort this out ourselves. Also we only got 10% blue light discount instead of 20% on both orders. Absolutely dire customer service at Oxford today.
22 juin 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Hello Jayne,
Thank you for taking your time to leave your review.
I am so sorry to hear about your experience in our Oxford store. Please be assured we will pass these comments on and investigate internally. Unfortunately, there is no email address attached, so we are unable to contact you. In order to get this resolved for you, please contact us at customerservices@fatface.com
Thank you for your continued patience with us.
Take care, ED
Super cute clothes and nice staff
Went in on the 20th with a friend, got some very cute clothes and jewellery for our holiday and Beu was super helpful and lovley to us !! Thank you -Teags and Lizzie
20 mai 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Disappointing experience all round
Unfriendly and unhelpful staff.
Item (jumper) described as small was too long for me despite being 189cm tall.
Disappointing experience all round.
19 mai 2024
Réponse de FatFace - OXFORD 3
Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear about your negative experience in our store and that the sizing of your recent order was not quite right for you. Please be assured that this will be raised with the appropriate team for review.
Take care, ED
Beverley
Beverley was very helpful in finding the product I was looking for, great customer service.
23 mai 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Good afternoon, Josh.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Oxford store.
Take care, JB
A friendly and helpful service
A friendly and helpful service - I was served by Bev - thank you
20 mai 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I visited the Oxford store on Monday…
I visited the Oxford store on Monday 13th May I went in just for a brows I was looking to get some new bits for my holiday, as I was browsing through the men’s department I was approached by a lady called Vicky who helped me to find some holiday bits she showed me all the different options and styles in the shirts and shorts which I’m really pleased with the service I received was amazing and Vicky definitely knew the product well , I will definitely be returning when I’m back from my holidays
13 mai 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Great Experience
I went into fat face Oxford today looking for something to fill out my summer wardrobe. I had the assistance of Vicky who directed me towards some lovely summer dresses, she recommended a few different types and really spent the time with me to make sure I was happy before I purchased. Because of this, I will definitely be coming back to the store again and asking for the assistance of Vicky!!
17 mai 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Réponse de FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent Service
Excellent service from Vicky as usual. She is always friendly & helpful.
17 avril 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The collection at the store is amazing
The collection at the store is amazing. Friendly customer service by Bev, enjoyed shopping at the store.
14 avril 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Oxford store to be so friendly when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
There was very helpful and a very…
There was very helpful and a very pleasant lady. She helped me look for a bag.And we had a little chat at the till.She was a lovely lady.
Thank you Bev
11 avril 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Oxford store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Vicky in Fatface Oxford is fantastic.
Vicky in Fatface Oxford is fantastic, always willing to help, approachable and nothing is to much trouble. I always receive and warm welcome into the Store with a smile and hello how are you today.
I have shopped at fatface for few years now and pop in regularly. Excellent service.
9 avril 2024
Avis spontané
Réponse de FatFace - OXFORD 3
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Oxford store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
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