Great new stock has arrived since I was there last time. So spoilt for choice today with summery things. I am disabled and it was lovely that shop staff Lucy was great helping me by reaching and bring... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement123 Broad Street, The Oracle, RG1 2BD Reading, Berkshire, GB
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Lisez les avis des autres
Great clothes and fantastic customer service. Had issues with delivery and was all sorted by great customer service. Now having clothes delivered directly to store to over come the delivery company... Voir plus
L'entreprise a répondu
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Voir plus
L'entreprise a répondu
Long time customer of Fat Face, styles are good and fits well, and excellent quality.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Royaume-Uni
- 01189 568787
4,6
Excellent
142 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quality of products and service.
27 août 2025
Réponse de FatFace - READING 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very bad customer service
Very bad customer service.
I been faced some issues with some staff in the Reading branch. My child left some toy which been purchased in the shop. We went back to ask for it, but the guy in the shop wasn’t helpful at all. He was kept saying that he gave us receipt but he didn’t. I asked to few times for help , but he was repeating he gave us receipt. He Supposed to help. Not keeping saying that he definitely gave us a receipt. Unfortunately not helpful staff in Reading branch.
6 août 2025
Avis spontané
Réponse de FatFace - READING 2
Good afternoon Lika,
Thank you for taking the time to leave your review.
We're sorry to hear that you have been left feeling disappointed after visiting our Reading store.
We have investigated the above situation with our team, and they have confirmed that your item was not lost within the store. They offered to replace the item as a goodwill gesture if you could provide your proof of purchase receipt, but unfortunately you were not able to provide this.
If you would like to discuss this further, we have sent a request for further information via Trustpilot.
Thank you, LE
Like their dresses
Dresses are really nice and the staff at Reading town centre was very helpful when I went to return the dress.
19 juillet 2025
Réponse de FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Problems at Reading store
Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer service. Phoned customer service who said they could see the purchase and would send email confirmation. The email never arrived. In desperation went back to the store, couldn't help, went off to get the manager. Manager never appeared, we were told he was "too busy with important paperwork"!
Two stars because second visit to customer services was very positive and helpful and resolved the issue. Pity they didn't get it right first time.
14 juillet 2025
Avis spontané
Réponse de FatFace - READING 2
Good morning, Helen
Thank you for taking the time to leave your review.
We're really sorry to hear that you have had a poor ordering and delivery experience whilst shopping with us. This isn't what we like to hear and we can appreciate your disappointment.
Please know that with the detail you have provided, feedback will be passed to all relative departments.
Take care, LE
Réponse de FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice outfit. good quality but Delivery time is so bad
Delivery time is so bad. every time I ordered delivery was so poor even will deliver in store. It took nearly 2 weeks to deliver in store.
Product is so good. Happy with my purchase
2 mai 2025
Réponse de FatFace - READING 2
Hello Pranati,
Thank you for taking the time to leave your review. We're really sorry to hear that your order took so long to arrive, we understand that this is disappointing and we will work hard to ensure that delays are minimised moving forwards.
Take care, LE
Fast click & collect experience
Fast click & collect delivery of items that weren’t in stock in the store in my size when I looked.
31 mars 2025
Réponse de FatFace - READING 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Both Judi and Jess were extremely…
Both Judi and Jess were extremely helpful and attentive. They both helped select a beautiful dress and had some great suggestions for me. Both customers and management alike should know that they are two excellent employees.
26 mars 2025
Avis spontané
Réponse de FatFace - READING 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Excellent products & support staff.
Excellent products & support staff.
Somewhere I will continue to shop on a regular basis.
30 janvier 2025
Réponse de FatFace - READING 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice & helpful assistants
No problem picking up package. Always a pleasure to shop in Fat Face. Assistants are all helpful & friendly.
6 décembre 2024
Réponse de FatFace - READING 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered a present that was quick &…
I ordered a present that was quick & easy delivered.
30 novembre 2024
Réponse de FatFace - READING 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality of products and customer service
I bought four items online and it arrived the day after my purchase, so amazing. I had to return a couple of things as I wasn't convinced with the size, and the refund came through quickly as well. I'd recommend the brand.
17 novembre 2024
Réponse de FatFace - READING 2
Hello Ivana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Absolutely rude
Was in the reading store this past week and was having a lovely time with one of the ladies that worked there who was helping me when, I can only assume she was staff, shouted across the room at the lady who was helping me saying ‘what are you doing? I need you now.’ The lady with me was absolutely mortified and I just felt disgusted with the lady who had shouted.
13 novembre 2024
Avis spontané
Réponse de FatFace - READING 2
Hello there, thank you for taking the time to leave your review and for bringing this to our attention.
Please be assured that this will be taken away, and investigated internally.
Take care, LE
I ordered a dress to be delivered to my…
I ordered a dress to be delivered to my home it arrived within a couple of days, unfortunately it was too big so I took it back to my local store and had a refund no problem
31 août 2024
Réponse de FatFace - READING 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful staff
Very helpful staff. Was looking for a particular dress but had sale stock in the main only. Advised me that had some of the new season stock upstairs and the dress I was looking for was one of them so they went and got one for me to try on. They explained that they only have regular length but that I could order a short online. I tried it on and fitted well apart from being far too long so I followed their advice and went home and ordered a short online. It was delivered promptly and I was able to wear it to the occasion I wanted it for.
21 août 2024
Réponse de FatFace - READING 2
Hi there, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Reading store - this is great to hear. Take care, LE
Order arrives on time and good
10 août 2024
Réponse de FatFace - READING 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered a bag online & picked up in…
Ordered a bag online & picked up in store. Nice & easy to do & pleased with the quality of the bag
14 août 2024
Réponse de FatFace - READING 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
My colouful top.
The item arrived in store in good time and the store had it ready for me when I called in. Good value and quality.
10 août 2024
Réponse de FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Always a great experience x
28 juin 2024
Réponse de FatFace - READING 2
Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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