Easy online order for collection at my local shop which avoided disappointment if they didn’t have my size in store on the day I was shopping! They are super comfortable, good quality soft leather... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement16/18 Chequer Street, AL1 3YD St�Albans, Hertfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy and straightforward navigation on the website. Fast delivery and updates regarding delivery. The only problem is that if PayPal used as payment method the only return option is by post - shops... Voir plus
L'entreprise a répondu
Fatface is my favourite go to brand & we purchased hoodies for our eldest son requested for Christmas to replace his old ones that he regularly wears throughout the year. My husband loves the Henley... Voir plus
L'entreprise a répondu
The clothes are well made, suit all ages. I often buy online which is very convenient, speedy turn about . The sales are frequent and excellant value ,making it affordable for many more. When I buy in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
16/18 Chequer Street, AL1 3YD, St�Albans, Hertfordshire, Royaume-Uni
- 01727 845610
4,6
Excellent
103 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de FatFace - ST ALBANS 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very helpful service.
4 avril 2024
Avis spontané
Réponse de FatFace - ST ALBANS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Great service, great product
Great after purchase service both in the store and from customer service. Gorgeous trousers. Happy customer!
24 mars 2024
Réponse de FatFace - ST ALBANS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - ST ALBANS 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Love fat face
Great experience. Easy to use . Great item. Love being able to order the item I want and pick it up when I have time. Friendly and helpful stafff.
19 février 2024
Réponse de FatFace - ST ALBANS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality product
10 février 2024
Réponse de FatFace - ST ALBANS 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving your new order. I hope you continue to love our products as much as we do.
All the best, MM
Beautiful jumper
2 janvier 2024
Réponse de FatFace - ST ALBANS 2
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - ST ALBANS 2
Hello Gretel
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Excellent service always
12 janvier 2024
Avis spontané
Réponse de FatFace - ST ALBANS 2
Hello Anita
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Great staff help when size unavailable…
Great staff help when size unavailable in store. Very courteous.
3 janvier 2024
Réponse de FatFace - ST ALBANS 2
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Our on line order was swiftly processed…
Our on line order was swiftly processed and the item was exactly as seen and had the correct size fit. We were disappointed however that the shop we visited were unable to source another dress which we would have also bought. Although they informed us that 2 local shops had this dress in stock and that several remained in the warehouse, these could not be delivered to us or to the local Fatface shop.
28 décembre 2023
Réponse de FatFace - ST ALBANS 2
Hello Pamela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - ST ALBANS 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very prompt delivery
Very prompt delivery
Great quality item I have purchased for my son
Happy customer
Friendly staff in store
28 novembre 2023
Réponse de FatFace - ST ALBANS 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Amazing shop and good quality product…
Amazing shop and good quality product for its price.Happy to shop again..
21 novembre 2023
Réponse de FatFace - ST ALBANS 2
Good afternoon, Vinod.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St Albans store.
Take care, JB
Good experience
Easy and straightforward navigation on the website. Fast delivery and updates regarding delivery.
The only problem is that if PayPal used as payment method the only return option is by post - shops would not accept such returns. Very fast return in the shop. Hoodie purchased was too big for my son, I kept bag - great quality lovely bag which I adore. Great purchase. The refund was processed almost immediately. Fast return, friendly staffReceived back on bank account in next two days.
19 octobre 2023
Réponse de FatFace - ST ALBANS 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy and efficient
Easy to order on website, chose Click and Collect at my local store, kept up to date by email regarding when my order had been despatched and when it had arrived in store and ready for collection.
16 octobre 2023
Réponse de FatFace - ST ALBANS 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Réponse de FatFace - ST ALBANS 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Quality
The clothes are well made, suit all ages. I often buy online which is very convenient, speedy turn about . The sales are frequent and excellant value ,making it affordable for many more. When I buy instore use the staff ,specifically in St Albans , are very personable, helpful . Makes it a lovely experience
17 octobre 2023
Réponse de FatFace - ST ALBANS 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I didn’t receive a confirmation and I…
I didn’t receive a confirmation and I am still waiting for my order!
17 octobre 2023
Réponse de FatFace - ST ALBANS 2
Hi there,
Thank you for taking time to leave your review. I'm sorry to read you haven't received your confirmation email. I had a look at the order and I can see the Store has received the order on 19/10/23 and should be ready for collection.
Hope you have a nice day!
SK
Mixed experience…
I returned a skirt and jumper that were too big
The young assistant was very helpful and advised me that if I reordered it in store I wouldn't pay postage.
The jumper did not suit me and the older assistant in the shop was determined to find me something although they. Did not have any other black jumpers ?! I found this annoying and it has put me off returning to the shop.
25 septembre 2023
Réponse de FatFace - ST ALBANS 2
Hello Christine
Thank you for your email,
I am so sorry to hear of your recent experience in one of our stores. I have flagged this with the appropriate department for future consideration.
EP
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.