Absolutely love our local high street store! The team are always cheerful, friendly and helpful! Great range of unusual clothes which fit well and make me feel special! Always get lots of complim... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement45 Market Square, PE19 2AR St�Neots, Cambridgeshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Delivery great, direct to local store, staff at St Neots store are lovely. Unfortunately none of the items I ordered fit or looked good, the tops were too short and dress too large. I returned items t... Voir plus
L'entreprise a répondu
The store and customer service staff were very apologetic and helpful regarding my delivery. It was due, delayed, sent to the wrong store then lost completely. Lots of emails re delivery but no sign o... Voir plus
L'entreprise a répondu
My order was delivered to my local shop in st neots. I was informed by email to say that the item was delayed for a few days but the same day l had another e mail to say item was now at the shop . St... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
45 Market Square, PE19 2AR, St�Neots, Cambridgeshire, Royaume-Uni
- 01480 476162
4,9
Excellent
145 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Staff friendly and helpful
Staff friendly and helpful. Click and collect works well. There is always good choice of styles, some lovely colour schemes also men’s section welcome asset in town bereft of any menswear stores.
7 août 2025
Réponse de FatFace - ST NEOTS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I generally collect my orders from the…
I generally collect my orders from the St Neots branch - the staff are always helpful & efficient.
1 août 2025
Réponse de FatFace - ST NEOTS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service & great goods
As always whether buying online or in store I always recieve good service.
25 juillet 2025
Réponse de FatFace - ST NEOTS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
Great customer service from Louise who went above and beyond to get the fleece I wanted to me before I went away on holiday. The fleece is really cosy too.
15 juin 2025
Avis spontané
Réponse de FatFace - ST NEOTS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - ST NEOTS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
East Ordering
Love Fatface, ordering is easy.
delivery to store is simple.
But if stores sold larger sizes this would be such an improvement.
6 mai 2025
Réponse de FatFace - ST NEOTS
Hello Anita, thank you for your review. I am so pleased to hear of your recent experience shopping with us. Take care, CM
Very good quality clothes
Quick delivery and also returns are soon re credited to you. Clothes are a good quality.
30 avril 2025
Réponse de FatFace - ST NEOTS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic Service
I cannot praise Fatface highly enough and this is both the customer service team and the store assistants in the St Neots store.
My first order with Fatface wasn't the smoothest of experiences, one order didn't arrive and then on ordering again, this was seemingly not going to arrive either. However, customer services sorted the orders out for me, and St Neots store sorted out the return of the duplicate item. A great team effort from Fatface and a lovely dress for me.
7 avril 2025
Réponse de FatFace - ST NEOTS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
went to pickup a online order at St…
went to pickup a online order at St neots Fatface. Excellent staff and the products are always lovely
30 mars 2025
Réponse de FatFace - ST NEOTS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff St Neots Store
Lovely staff, knowledgeable about product, made to feel welcome. I really struggle to find jeans to fit, they were patient and helpful and I ended up with 2 pairs!
16 mars 2025
Avis spontané
Réponse de FatFace - ST NEOTS
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Love the St Neots store
Love the St Neots store, it’s always really well merchandised and the staff are extremely helpful and very friendly.
9 mars 2025
Réponse de FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
So nice to have a local branch
I went to collect an item and tried on a jumper while I was there. The staff are always friendly and helpful so it's a pleasure to go in there
28 janvier 2025
Réponse de FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt collection and friendly staff
Prompt collection and friendly staff. Quite expensive clothes, but good quality.
3 décembre 2024
Réponse de FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
Staff very helpful when trying to choose jeans. Good suggestions on style and comfort.
28 novembre 2024
Réponse de FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered on line
Saw some chino’s in the shop unfortunately didn’t have my size but could order on-line for free delivery to shop for next week which was ideal. When picked up tried on at home very pleased with product good fit and quality.
29 octobre 2024
Réponse de FatFace - ST NEOTS
Hello Ian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Exceptional customer service
Always receive a very warm welcome from all members of staff at St Neots
Kayleigh was exceptionally helpful today and previously in helping me find the right goods to suit my preferences
7 août 2024
Avis spontané
Réponse de FatFace - ST NEOTS
Hello Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
ice Cream t shirt
Having purchased the Jude t shirt in a size 12 and realised how big it was, FatFace responded to my review on here very promptly. I managed to swap it to a smaller size and it fits beautifully. Thanks FF!
At St Neots branch, I was met by a lovely member of staff who directed me to the t shirts I was after. Lovely store.
8 juillet 2024
Réponse de FatFace - ST NEOTS
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Such a lovely experience!
Such a lovely experience I had shopping in Fatface in St Neots. The two members of staff Emma and Janet were very helpful and friendly. I came out of the shop feeling that I enjoyed shopping there. Keep up the good work! 🤩.
2 juillet 2024
Avis spontané
Réponse de FatFace - ST NEOTS
Hi Joan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing shopping experience with Kayleigh
Kayleigh at the St Neots branch was fantastic, creating a warm, relaxed environment for our shopping experience.. no hard sell, just honest friendly advice with a smile….we will be back again
13 juillet 2024
Avis spontané
Réponse de FatFace - ST NEOTS
Hello Simon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.