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FatFace - T WELLS 3 Avis 

96
•
TrustScore 4.5 sur 5

4,7

10 Calverley Road, TN1 2TB Tunbridge�Wells, Kent, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Super helpful staff at the Tunbridge Wells store ordered a blouse I’d seen online for me and I collected it from store a few days later

L'entreprise a répondu

Noté 5 sur 5 étoiles

First service is brilliant, I ordered the wrong size Jeans, contacted by phone the Support Team and received such kind help, It was collected with such courtesy with the right size. The quality is f... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Bought the Bella Floral Tea dress on line. When it arrived, the sleeve was broken, there was no under slip garment and there were loose threads all over. Tried to communicate with the on line ch... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Always a pleasant shopping experience, clothes are well made, large changing rooms which is comfortable and pleasant and helpful staff. One item they didn’t have in my size was immediately ordered for... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements
  2. Boutique d'accessoires de mode
  3. Magasin de vêtements pour femmes
  4. Magasin de vêtements pour hommes

Écrit par l'entreprise

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Coordonnées de contact

  • 10 Calverley Road, TN1 2TB, Tunbridge�Wells, Kent, Royaume-Uni

  • 01892 541506

4,7

Excellent

TrustScore 4.5 sur 5

96 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(96)

14 949 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Satisfied customer

Ordered 2 sweatshirts to be delivered at my local shop so I could choose between them, ended up buying both!

16 août 2023
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Réponse de FatFace - T WELLS 3

Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB

Noté 5 sur 5 étoiles

Exceptional quality. Fast delivery.

Hear quality products. delivered very quickly. Had to return some items in the local store, and the shop assistant was super friendly and helpful.
Definitely recommend!

17 août 2023
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Réponse de FatFace - T WELLS 3

Good Afternoon Viktoriya,

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I love to hear that you love the items you have received and they got to you quickly!

Have a great day! - JW

Noté 5 sur 5 étoiles

Never disappointed

FatFace has products I really like. The quality of the material, and fit are always perfect. My local store is welcoming with friendly staff.

12 août 2023
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Réponse de FatFace - T WELLS 3

Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. - RS

Noté 3 sur 5 étoiles

The staff are really helpful

The staff are really helpful. But the clothes are often boxy and shapeless with unflattering necklines, making my size 10/12 frame look really fat like an over patterned unit.
But the staff are great. Can't fault them.

12 août 2023
Logo de FatFace - T WELLS 3

Réponse de FatFace - T WELLS 3

Oh dear, we are sorry to hear this. We really appreciate your feedback and we'll certainly send your information over to the appropriate team for future consideration! - RS

Noté 5 sur 5 étoiles

Great clothes! Great store!

What to say? I love the clothes - 2 cardies and some chinos! Great store, lovely changing rooms and helpful, friendly staff on hand. Makes a refreshing change in this online-buying world!

8 août 2023
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Réponse de FatFace - T WELLS 3

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS

Noté 5 sur 5 étoiles
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Réponse de FatFace - T WELLS 3

Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS

Noté 5 sur 5 étoiles

Fat face were very good with the…

Fat face were very good with the delivery and packed my order so well. The clothes were very good quality.

11 juin 2023
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Réponse de FatFace - T WELLS 3

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles
Logo de FatFace - T WELLS 3

Réponse de FatFace - T WELLS 3

Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – CD

Noté 1 sur 5 étoiles
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Réponse de FatFace - T WELLS 3

Hi Paul,

Thank you for taking the time to leave your review.

I have spoken to the store you chose for click and collect, and they have reported that you collected your order this morning?

Please let us know if we are incorrect with this, and we can definitely help out.

Thank you, LE

Noté 5 sur 5 étoiles
Logo de FatFace - T WELLS 3

Réponse de FatFace - T WELLS 3

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Noté 5 sur 5 étoiles

Quick delivery to store and lovely…

Quick delivery to store and lovely staff as always

16 avril 2023
Logo de FatFace - T WELLS 3

Réponse de FatFace - T WELLS 3

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Noté 5 sur 5 étoiles

Summer PJ’s This was the first time I used the…

This was the first time I used the click & collect service in this store but it all went very smoothly. Lovely soft material in a very pretty colour. I’m normally a size 12, unfortunately they were a little big so I had to send them back.

23 mars 2023
Logo de FatFace - T WELLS 3

Réponse de FatFace - T WELLS 3

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. I'm sorry to hear the items weren't right for you this time, but hope to welcome you back soon! Take care – LB

Noté 5 sur 5 étoiles

Lovely staff

Went in to my local branch to browse and chatted to one of the staff who was so friendly and helpful, I brought a lovely cardigan which I am very pleased with.
Brightened up a dull and gloomy day!

17 mars 2023
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Réponse de FatFace - T WELLS 3

Good morning,

Thank you for leaving us your review. I am so pleased that you had such an enjoyable experience in our Wells store recently. I hope to continue to have these enjoyable experiences.

Take care, MM

Noté 5 sur 5 étoiles

Sales assistant was extremely helpful…

Sales assistant was extremely helpful in finding the items I needed. Lovely lady, many thanks to Mandy. Merry Christmas!!

13 décembre 2022
Avis spontané
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Réponse de FatFace - T WELLS 3

Good afternoon, David

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Tunbridge Wells store.

Take care, JB

Noté 5 sur 5 étoiles

Staff in your Tunbridge Wells branch…

Staff in your Tunbridge Wells branch were really helpful and very pleasant.making visit more enjoyable than many stores

5 novembre 2022
Logo de FatFace - T WELLS 3

Réponse de FatFace - T WELLS 3

Good Afternoon
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Noté 5 sur 5 étoiles

Helpful staff

28 septembre 2022
Logo de FatFace - T WELLS 3

Réponse de FatFace - T WELLS 3

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP

Noté 5 sur 5 étoiles

Very friendly

Very friendly, helpful and patient.

27 septembre 2022
Avis spontané
Logo de FatFace - T WELLS 3

Réponse de FatFace - T WELLS 3

Good afternoon Susan,

Thank you for your 5* review. I am so pleased to hear such positive comments about your recent visit to our Tunbridge Wells Store.

Have a great day!

Take care, EG

Noté 5 sur 5 étoiles

Shopping made enjoyable - What!!??

Found an item which really suited me at a price that suited me even better. Was served by a lady was friendly, courteous and efficient ( not a common combination - to be honest, I've often found your staff - in other branches to be a bit 'snooty') . Made shopping (not my favourite activity!) a real pleasure

31 août 2022
Avis spontané
Logo de FatFace - T WELLS 3

Réponse de FatFace - T WELLS 3

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC

Noté 5 sur 5 étoiles

Bought a bunch of clothes online

Bought a bunch of clothes online, tried them on, kept some, sent the rest back via my local fatface shop. Returns were very quick and easy. Refund was instant. Fat face have some lovely summer clothes this year.

25 juillet 2022
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Réponse de FatFace - T WELLS 3


Hello Catherine,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received.
Have a great day! DW

Noté 5 sur 5 étoiles

Breton T shirt

Great item . I am always a size 14 but disappointed recently to find that the 14 was really neat so had to order a 16 . So not sure why this was as all my Breton T shirts are a 14 . Quality is superb as usual . Lovely soft cotton and detailed finish .

16 mai 2022
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Réponse de FatFace - T WELLS 3

Hey Irena,

Thank you for your 5 star review.

I am so pleased to hear that you are enjoying your new Breton t-shirt.

Have a great day!

Take care, CT

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