As per usual I had a seamless service provided by FatFace. I ordered 2 dresses that were delivered to my closest Next; one of the dresses was fab (which I have kept) and the other, I unfortunately... Voir plus
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Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... Voir plus
L'entreprise a répondu
Poppy in the Truro store served me yesterday. i only popped in to have a look and immediately fell in love with a pair of Alev wide leg jeans but i needed to try them on along with a top. I wasnt awa... Voir plus
L'entreprise a répondu
In the Truro store, served by Emily and Jo, such helpful, cheerful young ladies, thank you both. I haven’t shopped in Fatface for years and was pleasantly surprised both by the superb quality and real... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, Royaume-Uni
- 01872 262567
4,8
Excellent
147 avis
Demande des avis aux clients
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Great shopping experience …
Emily in the Truro store was absolutely brilliant when I was really sad that the jumper I wanted wasn’t in my size- she was determined to find it and tracked the right size down for me.
I love the shop layout, brilliant clothes and ever helpful staff, a joy to shop there!
7 avril 2025
Avis spontané
Réponse de FatFace - TRURO
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Truro store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Lovely shopping experience! 10/10
Wonderful service by Jo and Jane. I needed a few items in short sizes and they were very helpful in getting those ordered to my home for me. Lovely shopping experience! My favourite clothing shop in Truro!
22 mars 2025
Avis spontané
Réponse de FatFace - TRURO
Thank you for your lovely feedback! We're so glad Jo and Jane could assist you in finding the right items and getting them ordered to your home. We're thrilled to be your favourite clothing shop in Truro and look forward to your next visit!
Absolutely love my jacket
Absolutely love my jacket
So many People have commented on it in a very positive manner
Fat face you never let me down quality is as always 100%
9 mars 2025
Réponse de FatFace - TRURO
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Went to return something I'd ordered…
Went to return something I'd ordered online (too big)
Jane in the Truro store helped me out, she was very polite and showed me all the similar items in the store. I ended up buying 2 more items!! Thank you Jane
15 février 2025
Avis spontané
Réponse de FatFace - TRURO
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Truro store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Delivery quick refunds easy
Delivery quick. Refunded and replaced with larger size in store.
15 janvier 2025
Réponse de FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service…
Emily in Truro was the most friendly and helpful person I could have wished for. I wanted a smaller size in a top that I had purchased from another store, she immediately looked it up and said no they didn't have it but could order me the size I wanted and it could even be sent to another store - great service - thank you Emily
18 janvier 2025
Avis spontané
Réponse de FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
staff were really friendly and inviting…
staff were really friendly and inviting when I entered the store.
When I needed assistance in finding the size of a product needed, the assistant was great, looking to see if it was available online, and looked at other stores locally for stock.
25 décembre 2024
Réponse de FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service whenever I…
Excellent customer service whenever I have visited the shop in Truro Cornwall !
Thank you .
14 décembre 2024
Réponse de FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Secret santa
I went into truro store to pick up my parcel,when I got home I opened it, it was not my parcel it was my daughters parcel instead, which was her secret santa present for me,she was very upset as I knew what she had brought me for christmas and also it was from her,I had to make another trip to the store to pick my parcel up was not happy.
4 décembre 2024
Réponse de FatFace - TRURO
Hello Sarah
Thank you for taking the time to leave your review.
I am sorry to hear that this has happened. I will be in touch with the store to ensure that more thorough name checks are being done upon handing over a parcel.
Thank you, LE
Réponse de FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful shop, products and lovely staff
I haven’t visited fatface in truro before but wanted a specific item that was nearly sold out online. I was greeted by a beautiful shop with tons of character, great design and stunning products. All the staff are friendly and ready to help. That’s why when I couldn’t see the item I wanted I asked anyway as I felt like the staff were approachable. As luck would have it there was one of the items in the store room in the exact size I needed. It absolutely made my day and is the perfect gift for the recipient. I can’t thank the lady who served me enough for going that extra mile and having a look in the back for me.
A really lovely experience :)
29 novembre 2024
Avis spontané
Réponse de FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A lovely quality product
29 novembre 2024
Réponse de FatFace - TRURO
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - TRURO
Hello Kay
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very disappointed that you no longer do…
Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns.
Also not happy that I can no longer return via my local post office.
Has put me off ordering again, sad as I love your clothes but will now be using another company that offers what we have lost here since the changes.
5 novembre 2024
Réponse de FatFace - TRURO
Hello Mary,
Thank you for taking the time to leave a review. We understand your disappointment with the recent changes to our delivery and returns policy. We appreciate your feedback and will take it into consideration as we continue to improve our services.
Please know that it is also free to have your order delivered to a fatface or next store. It is also free to return via these methods.
Thank you, LE
Smooth ordering and friendly collection…
Smooth ordering and friendly collection from local shop
29 octobre 2024
Réponse de FatFace - TRURO
Hello Antony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - TRURO
Hello Nicole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I WANTED TO BUY A BLUE CORDAROY DRESS…
I WANTED TO BUY A BLUE CORDAROY DRESS BUT THE STORE COULDNT HELP ME FAILED TO TELL ME THERE IS A LONG SIZE SO I ORDERED IT ON LINE... INSTEAD I WAS SENT A FLORAL TOP...... AND YET THE PAPERWORK WAS CORRECT.... SO I TOOK IT BACK TO THE NEAREST STORE IN TRURO THEY COULDNT HELP BECAUSE CHANGING WEB SITE ... !!!! I JUST WANTED MY DRESS SO UPSET..... SAMANTHA CAMMACK
3 septembre 2024
Réponse de FatFace - TRURO
Good morning Samantha
Thank you for your review.
I am sorry to hear that you were sent the incorrect item, I can understand that this is disappointing.
Please do send the incorrect item back to us, and you will then be able to re order the item online, as it is currently in stock.
I will be sure to pass your comments on to all relevant departments.
Thank you, LE
Great clothing
Delivery of my order was very quick and great value as the items were in the sale.
30 août 2024
Réponse de FatFace - TRURO
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothing.
Ordered two shirts to pick up from the Truro store. Always a pleasure to shop there, the staff are super friendly and helpful.
22 août 2024
Réponse de FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful jolly staff
16 août 2024
Réponse de FatFace - TRURO
Hi Andrea,
Thank you for your 5* review. We appreciate you taking the time to leave a comment. Many thanks-AB.
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