I first saw this in the shop - and resisted! Later I found it in the sale section on line bought one for myself and one as a gift - so easy! And I simply love mine ( gift recipient also loves hers gla... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fat Face Wantage is always welcoming and extremely helpful as well as honest. There is a good choice for me and if I'm looking for something in particular the staff will help find it or offer alternat... Voir plus
L'entreprise a répondu
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email... Voir plus
L'entreprise a répondu
Faye from fat face in wantage is always really helpful smiling and nothing is too much. My husband finds it hard to find jeans/ trousers that fit him. Faye found some out the back and sourced another... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
8 Market Place, OX12 8AB, Wantage, Oxfordshire, Royaume-Uni
- 01235 771973
4,8
Excellent
76 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This is a company that know where their products come from and understand the importance of moral and ethical working practices.
Friendly, helpful staff who provide good advice about the products available from FatFace.
The store always looks well presented and inviting.
11 octobre 2025
Réponse de FatFace - WANTAGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A great cotton cardigan in the sale
A great cotton cardigan in the sale. Lovely quality and will go with so many things. I'm very pleased with my purchase
30 août 2025
Réponse de FatFace - WANTAGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothing and friendly shop.
I ordered some palazzo trousers and had them delivered to my local shop. It was a smooth and easy process and I was met with courtesy and friendliness in the shop as usual.
16 août 2025
Réponse de FatFace - WANTAGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Welcoming environment
Welcoming environment. The friendly, polite staff are around and very willing to help but never ‘on your shoulder’ when browsing the store. After I checked out the shop floor I went to the till area to collect my order, that had been delivered. All straight forward - perfect!
14 août 2025
Réponse de FatFace - WANTAGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface in Wantage have the most…
Fatface in Wantage have the most fantastic, friendly, helpful staff. Always enjoy everytime I go in the store. Fully deserve 5 stars
3 avril 2025
Avis spontané
Réponse de FatFace - WANTAGE
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Wantage store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Staff were very helpful about an order…
Staff were very helpful about an order that had not been received. Very polite.
27 mars 2025
Réponse de FatFace - WANTAGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Helpful staff made collection easy.
Friendly and helpful staff made collecting my online order quick and easy. Very pleased with the quality of my purchase.
18 mars 2025
Réponse de FatFace - WANTAGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Straightforward ordering
Straightforward ordering, a great option with three collection, a great service overall, a very pleasant shop to visit
4 mars 2025
Réponse de FatFace - WANTAGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Good service
17 février 2025
Réponse de FatFace - WANTAGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Item was delivered promptly to my local…
Item was delivered promptly to my local store.
4 décembre 2024
Réponse de FatFace - WANTAGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very disappointed by the shop assistant…
Very disappointed by the shop assistant who made it particularly difficult to return an item originally purchased online
20 novembre 2024
Réponse de FatFace - WANTAGE
Hello there, thank you for taking the time to leave your review.
I am sorry to hear that you had a difficult time in store. This isn't what we like to hear. I will be sure to follow up with the team to ensure a better experience is received next time.
Thank you, LE
Réponse de FatFace - WANTAGE
Hello Hilary,
Thank you for your review.
So sorry you had to wait for your jumper, but I am pleased to hear that everything in your order was good!
Take care,
CT
Great service
Great service, arrived on time and a perfect fit. Good value in the 50% off sale.
14 août 2024
Réponse de FatFace - WANTAGE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My local Fatface store in Wantage
My local Fatface store in Wantage, always such a pleasure to pop in. The store manager is so lovely, kind and welcoming. The team as a whole are great, nothing is too much trouble, for example if you want find another size or order an item.
I have just bought several items in the sale and am looking forward to seeing the A/W collection.
25 août 2024
Avis spontané
Réponse de FatFace - WANTAGE
Hello Naomi
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order process was as easy as usual
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email reminding me to pick it up or it would be returned to the warehouse. To make matters worse, when I visited the store this afternoon, it had closed at 2.30pm for staff training!!
5 août 2024
Réponse de FatFace - WANTAGE
Hello Rod
Thank you for your review.
I am so sorry to hear this,
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com.
EP
My grand daughter loved the necklace
My grand daughter loved the necklace. Delivery to the shop took longer than I expected
11 juillet 2024
Réponse de FatFace - WANTAGE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fatface Wantage
I have been a loyal shopper at Fatface Wantage for a very long time.
Let’s say I leave half of my wages there.
The clothes have always been of superb quality and have excellent design.
The ladies in the store are always friendly and helpful.
Fee the store manager is very professional and often helps me to match items to my size and style.
Great customer service.
27 juin 2024
Avis spontané
Réponse de FatFace - WANTAGE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great customer service
Despite the shop suffering a power failure as I went in to pick up my order, the assistant managed to find a manual workaround to avoid me waiting and kept smiling through the whole episode .
25 avril 2024
Réponse de FatFace - WANTAGE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Collection from store
I thought I had ordered for collect from store and items did arrive in store but apparently not via normal ‘collect’ system so I didn’t get message to say ready to collect but did receive a phone call from customer service. However when I collected from store one member of staff was downright rude and told me that if products arrived at store like that again they would not be able to give me the items ordered. I ordered on line for collection, it works beautifully for M&S, John Lewis and other companies but I will never again buy to collect or buy in store from Fat Face Wantage.
24 avril 2024
Réponse de FatFace - WANTAGE
Hello
Thank you for your review.
I am so sorry to hear of your recent experience in our Wantage store. We train all of our crew members to provide the best customer service they can to our customers so this is very sad to hear that this is not the service you have received.
I have raised this with the Store Manager and Area Manager to investigate further internally and take the appropriate action to ensure that this does not happen again.
EP
Disappointed
I’ve heard nothing from the store on when to collect. Nothing. No emails from anyone, just that the order has gone through and this “rate my experience!”
24 mars 2024
Réponse de FatFace - WANTAGE
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear you are awaiting an order from us.
For Click and Collect orders, delivery is usually between 5-7 days. Please note during promotional periods orders may take an additional 2 working days to arrive.
If this time has passed, please get in touch with our friendly customer services team so we can assist you further. Customerservices@fatface.com, or call 44 (0)330 124 0000 (Monday - Friday 9am - 4pm).
Take care. -GM
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