I love FatFace products for its quality, smooth transactions, delivery and return/exchange policy and lovely personnel (I usually shop in their store at the Waterloo Station) I have bought many item... Voir plus
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Établissement
Changer d'établissementUnit 11/12 The Balcony, Waterloo Station, SE1 7LY London, London, GB
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I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... Voir plus
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Genuine and heartwarming encounter with a lovely girl named Amber, She couldn’t do enough to help me 🙂 even when dealing with multiple customers, she still thought to check in with me. It’s staff lik... Voir plus
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Picked up some new socks taking advantage of the 3 for 2 offer. Conveniently located at Waterloo station.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, Royaume-Uni
- 020 7620 3044
4,7
Excellent
106 avis
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Brilliant experience at Fatface
I had to return a dress i received online as the wrong size had been put on the paper label outside the dress. I phoned the Waterloo branch and they were most helpful and friendly. I explained I would come in to their store and return the dress and purchase the correct size. They reserved a dress for me. I ended up purchasing a lovely green winter coat which had 20 per cent off.
29 septembre 2022
Avis spontané
Réponse de FatFace - WATERLOO 2
Good Morning Kathleen
Thank you for your review.
I am so sorry to hear about the sizing but I am glad to hear that the store resolved this for you.
Have a lovely weekend.
EP
Really pleased with service
26 août 2022
Réponse de FatFace - WATERLOO 2
Good afternoon, Bev
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Waterloo store.
Take care, JB
Highly recommended
27 août 2022
Avis spontané
Réponse de FatFace - WATERLOO 2
Hi Stephen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lacking selection and sizes
Three * because I feel like the shops actually offer much less in terms of selection and sizes as compared to buying online. I visited 4 London locations and they were all the same. I ended up having to order what I was looking for online after I returned to the US.
17 août 2022
Réponse de FatFace - WATERLOO 2
Good afternoon,
Thank you for taking the time to leave us a review.
I am so sorry to hear that you feel our selection in store is lacking in sizes and styles. I will absolutely pass your feedback onto the relevant department to look into ways we can improve this in the future, ensuring we offer a wider range to cater for all our customers. I am pleased to here you were able to find the items you were after on our website though - I hope you love them!
Have a great day!
Take care, CT
Great advice and service
The staff were so kind as I staggered in to buy flip flops. ( work shoes after not wearing for a long time - you can imagine). Some great extra purchases as well.
19 juillet 2022
Réponse de FatFace - WATERLOO 2
Good afternoon Christina,
Thank you for your 5* review. It is great to hear such positive comments about the Waterloo Store. Please be assured that this feedback will be passed onto the store.
Have a great day!
Take care, EG
Great Customer Experience
Good help from sales assistants. Good stock levels so great selection of clothes in my size.
7 juillet 2022
Avis spontané
Réponse de FatFace - WATERLOO 2
Hi Craig
Thank you for taking the time to rate and review us. Really pleased to hear you were well looked after. MJ
Very good delivery
Very good delivery not 100% with my sweater but as usual decent gravity so will use it for every day wear
18 avril 2022
Réponse de FatFace - WATERLOO 2
Good afternoon Gillian,
Thank you for your 5 star review.
I am so pleased to hear that your delivery arrived with you quickly.
We hope you enjoy your day!
Take care, CT
Lovely products and quick delivery
17 mars 2022
Réponse de FatFace - WATERLOO 2
Good afternoon Claire
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!- DW
Very impressed
I ordered 8 different items for myself and I was very impressed with the quality of everything. This is by far my favourite place to shop for my husband and myself.
7 mars 2022
Réponse de FatFace - WATERLOO 2
Good afternoon,
Thank you for leaving us this review regarding your shopping experience, it's great reading such positive comments about your recent purchase. It is lovely to read that we are one of your favourite shops. Have a great day!
Take care, LM
Great customer service
Very helpful customer services assistant and manager in putting aside a cashmere jumper for me to collect.
31 janvier 2022
Réponse de FatFace - WATERLOO 2
Great to hear we were able to assist you, thank you for taking the time to leave us a lovely review CP
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