Great shirts but sizes do differ Great shirts once I brought the right size Nice material look very nice on . Nice that you can return to shop & have delivered to a fatface shop Staff very nice... Voir plus
L'entreprise a répondu
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The staff are always friendly and super helpful. The manager, Celeste, really gets to know her customers, which makes the shopping experience so much more enjoyable. She knows exactly what I am looki... Voir plus
L'entreprise a répondu
Fab Service in store, to next day delivery all fantastic, can’t go wrong and next day delivery £2.50 excellent. Lovely clothing too!
L'entreprise a répondu
Item arrived at store in reasonable time. When I collected it, staff at the Whitstable store were very pleasant, prompt, and efficient serving - excellent customer service. Since COVID I rarely shop i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
45 High Street, CT5 1AS, Whitstable, Kent, Royaume-Uni
- 01227 262630
4,8
Excellent
69 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Love the easy quirky clothes
Love the easy quirky clothes, they’re fun to wear and a good fit
7 août 2023
Réponse de FatFace - WHITSTABLE 1
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Good styles of quality clothing
2 juillet 2023
Réponse de FatFace - WHITSTABLE 1
Hi Neil thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - WHITSTABLE 1
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
Friendly and very helpful staff
I had bought a top online and was too small. I was visiting Whitstable. Upon entering the store I was greeted by a very friendly member of staff. Who sorted out a refund and said to try on a smaller size then ordered and had the new top sent to my address. It was a joy to shop on the high street, able to try on and visually see the clothes. Great help and lovely quality clothes.
19 juin 2023
Réponse de FatFace - WHITSTABLE 1
Hi Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Every helpful in store! Easy to order my size online
Easy to order my size online, helpful staff in store! Had my purchases delivered to my local store, quick delivery, pleased with my purchases!
26 avril 2023
Réponse de FatFace - WHITSTABLE 1
Hi Mrs Higgins,
Thank you for leaving us this 5* review!
It's great reading such positive comments about the quality and service you received. I'm so glad that you had great experiences both online and in store, and that you are loving your new items.
I hope you have a lovely day!
All the best,
JH
The staff are always friendly and super…
The staff are always friendly and super helpful. The manager, Celeste, really gets to know her customers, which makes the shopping experience so much more enjoyable. She knows exactly what I am looking for and I always leave happy with my purchases.
Thank you :)
24 décembre 2022
Avis spontané
Réponse de FatFace - WHITSTABLE 1
Hi Natasha, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
love whitstable staff
Love whitstable fatface, helpfull, informative staff, always happy to assist and offer advice on your purchase. My Cockerpoo Cookie loves the treats they always give her, a big thank you to the fantastic team 🙌.
25 novembre 2022
Avis spontané
Réponse de FatFace - WHITSTABLE 1
Hi Judy,
Thank you for your feedback regarding your trip to the Whitstable store. It is so wonderful to read such lovely feedback and we are so pleased cookie enjoys visiting with you!
Take care - KS
Friendly staff as always
Friendly staff as always. Lots of choice and quality items. Great local shop!
3 novembre 2022
Réponse de FatFace - WHITSTABLE 1
Thank you so much for this review. We really appreciate all feedback and we are pleased to hear that you have such a wonderful experience whilst shopping in our stores! Your comments will be fed back to our amazing team in store :) - RS
Always great
Always easy to shop, lovely staff, clothes are high quality and gorgeous prints. Great items in the sale this time.
25 octobre 2022
Réponse de FatFace - WHITSTABLE 1
Thank you for your review. This feedback will be passed on to our lovely crew in store :) - RS
Wonderful Staff and Service at Whitstable Fatface
I bought a floating bloom purse on line, and my daughter purchased a matching mini crossover floating bloom bag in Whitstable FatFace for me, both in the sale. I have been in hospital and then a Care Home since 11 July 2022 and had just come home
Our family shop at FatFace primarily for clothes, gifts and accessories and mostly in the Sales.
The staff are 100% wonderful and I cannot praise them enough. Kind, friendly, caring and so very helpful, checking on stock availability and sizing, and making suggestions if necessary. Above and beyond every time. Nothing is too much trouble. We are always satisfied with our items when we leave the shop.
Thank you so much. The purse and bag are just beautiful and stylish and the colour and design very pretty. They replace both the bag/purse I was using which either had a split which spilled coins (purse) or a broken strap (bag). Thank you, cheered me up when I have been unwell. JB
3 octobre 2022
Réponse de FatFace - WHITSTABLE 1
Good afternoon, Jane
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Whitstable store.
Take care, JB
On holiday in Whitstable
On holiday in Whitstable, Kent. Stopped at local FatFace store. Bought a hedgehog handwarmer for my daughter as it looks like a little mouse and as she has a cat I think it will make a nice toy - service good and friendly liked the clothes stocked and the friiend with me bought some smart trousers.
23 septembre 2022
Avis spontané
Réponse de FatFace - WHITSTABLE 1
Good afternoon Frances,
Thank you for your 5* review. It is great to hear such positive feedback about your recent visit to our Whitstable Store. Please be assured that this feedback will be passed on to the team.
Have a great day!
Take care, EG
Excellent patient service booking item…
Excellent patient service booking item online. Friendly. Will definitely go back to Whitstable branch.
16 août 2022
Avis spontané
Réponse de FatFace - WHITSTABLE 1
Hi John, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
The lady in my local Fat Face in Whitstable was brilliant and nothing was too much trouble! Full marks for customer service.
1 août 2022
Avis spontané
Réponse de FatFace - WHITSTABLE 1
Hi Sharon, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Whitstable store - this is great to hear. Take care, LE
Great Staff at Fatface Whitstable
Visted the Whitstable store on Saturday 23rd July - what a lovely experience. Cheerful and helpful staff who took an interest in what I wanted. No hard sell or being pushed into buying, but on hand to answer questions and assist. It was a breath of fresh air. Thank you.
26 juillet 2022
Avis spontané
Réponse de FatFace - WHITSTABLE 1
Hi Carole, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I visited the Whitstable store
I visited the Whitstable store - The store was beautifully presented and the staff were cheerful and extremely pleasant.
All brands take note !
12 juillet 2022
Avis spontané
Réponse de FatFace - WHITSTABLE 1
Hi Gill, thank you for your 5* review on our Whitstable store - this is really lovely to hear and your feedback will be passed on. Take care, LE
Staff in the store seen to love working…
Staff in the store seem to love working there and always attentive. love visiting the whitstable shop. Like the fatface product as i know it fits me.
15 juin 2022
Avis spontané
Réponse de FatFace - WHITSTABLE 1
Good Afternoon Tim
Thank you for your 5* review.
I am so pleased to hear that you received great service when visiting our store in Whitstable. Please be assured that I will pass this onto the crew members involved.
Have a great evening.
EP
Friendly
Friendly, helpful and efficient and most importantly, very kind to my dogs, who enjoyed their biscuit treat! Whats not to like 😁👍
25 mai 2022
Réponse de FatFace - WHITSTABLE 1
Good afternoon,
I am so happy to read what a positive experience you had in the Whitstable store. I will be sure to pass this on to the wonderful team.
Have a great day DW
Most helpful friendly staff
15 avril 2022
Réponse de FatFace - WHITSTABLE 1
Good Morning Marie
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Whitstable store, please be assured that I will pass this onto the crew member involved for you.
Have a lovely Easter. - EP
Réponse de FatFace - WHITSTABLE 1
Hi Maggie, Thank you for the 5 star review on your recent purchase, great to hear how pleased you are. LM
Excellent Customer Service
Excellent Customer Service
Always very friendly and helpful staff. I recently visited my local store in Whitstable and wanted to use an e gift card to make my purchases. Unfortunately I struggled to use it but the staff tried every possible way to help and eventually we managed. They were so patient and helpful and I love my new clothes.
28 décembre 2021
Avis spontané
Réponse de FatFace - WHITSTABLE 1
Good Afternoon Rachel
Thank you for your 5* review.
I am so pleased to hear of your recent experience in one of our stores. Please be assured that this will be passed onto the store and crew members involved.
- ep
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