Fclsportmerchandise Avis 

Unfortunately I have to leave a poor review. My order was shipped and only half of it arrived. At this point Rachel was great and redid and sent the missing part of the order. It was obvious that Evri had lost part of the order. The replacement bottles were sent with a different carrier and arrived. Unfortunately I received one child’s bottle twice and my own child’s bottle was missing. When I first chased this Rachel said she would send it. When I checked where it was 2 weeks later I was told it was sent. 5 weeks on, no bottle, Rachel isn’t answering the phone to me, responding to emails or WhatsApp’s. I just want my child’s team bottle. If she wanted the duplicate one back, I just needed to be told and would happily send it back in exchange for the correct one. It’s such a shame as now other children in our dance school have requested the bottles but I will have to find a different supplier.

Order placed 17th of May with a 2-3 week process/dispatch period.

At the time of writing this (22nd of July) I have still not received my order.

Communication is terrible and any posts added on Facebook regarding undelivered orders are deleted.

Google search FCL Sports Merchandise reviews and you will see Facebook threads of people discussing missing orders.

I have now started a claim back via my bank and will be reporting them to trading standards.

I run a grassroots football team and it's embarrassing when a sponsor kindly pays for equipment that never arrives.

Shameful.

Ordered merchandise and had to chase and chase it until it eventually turned up 5 months later. Awful customer service.

As the other reviews. Been waiting since October for my order. Promise of Xmas delivery. Still not been posted. Poor communication. Only responds to say item will be posted that day. Sends tracking email when item has not even been sent. When chased up admits order not even finished yet sent a email with a tracking link 1 week prior???? Not sure how this is possible??? Asked twice for refund with absolutely no response. Absolutely shocking customer service. Would never order again.

I have still not received my item which was ordered on the 24th August, i have had some correspondence with Rachel through email with excuses or false promises or i have been ignored especially when I asked for a refund. Rachel as spoken to mutual people we know about my order saying she is going to send it with them or delivering it to there home ? Which i don't understand as i paid delivery. I have seen Rachel's work which is really good when you get it i would not recommend or use this company ever again.

Ordered in July. Eventually got a partial refund in October after nothing received and having to chase several times however apparently the remaining £30 of our order was being sent. 7th November - no reply to further correspondence. Avoid avoid avoid.