FDX Sports Avis 

I ordered Arch bib tights (XXL) which were slightly too small - I am 6ft 2in and 14st. I exchanged them for Thermodream (3XL) which are a better fit. Product appears to be good quality although I have not yet tried on a bike. Company were very responsive with next day delivery and postage refund. Follow up emails from them to ensure that replacement had been received and I was happy.

I have been buying from FDX sports for several years now, and can only say that, from my experience of dealing with them, I cannot rate them highly enough. It's just a pity other firms aren't so dedicated or offer such value for money! The quality and choice of their cycling garments is superb, and the pricing is way below most of the big brand names, without sacrificing any of that quality.
On a couple of odd occasions when I did encounter a faulty garment (faulty zippers) FDX replaced the item in question with no quibbles. The new garment arrived the next day, and I did not even have to return the faulty garment. This is what I consider to be excellent service. I shall certainly continue to use FDX for all my cycle wear. Long may they continue to provide this service for cyclists like myself.

I love the fit and styles. But, I recently ordered a jersey and bib short set. The top is pink and the bib shorts have a matching pink strip at the bottom. They sent me black shorts instead of the pink and when I queried about the error, they said they had sold out of the pink so sent the black instead, even though I ordered and paid for the pink. This is not what I ordered??? They didn’t offer a refund.

Placed an order a week ago. Nothing happening. No info from FDX. Really poor….. first and last time I will use them.

Had a problem with my first purchase of cycling gloves, fdx were brilliant sent me a lovely replacement pair free of charge, what a great company to deal with!! I highly recommend them.

I ordered 3 shirts from FDX Sports Sports US the email confirmation said. Turns out that they're actually based in London, England, and the shirts were shipped from London, England. That's okay although a little deceptive that they call themselves FDX Sports USA when they're actually FDX Sports England. I think they do that so that an American won't be reluctant to order from them. They were shipped pretty promptly as well.
I ordered 3 shirts size L since that's what I wear in Nike and Under Armour. When they arrived, the shirts themselves looked great. I tried on one and it was too small (No need to try on the others). I went online to FDX's site to try to communicate with anyone associated with FDX any possible way I could. And. . . crickets. They had a live chat on their site that I never heard back from. Crickets. . . I emailed them twice, and crickets. . . then also went to the returns section of their site trying to see if they wanted to provide a shipping label and crickets. . . On their site, they recommended DHL as a courier, so I went to the DHL center not far from where I live. It would cost $145 to SHIP the 3 shirts back that cost $119.00. She agent at DHL me that it would be equally expensive through Fedex or UPS, so I took it to the post office where is cost $47.05 to return the $119.00 worth of merchandise to ask them to send me an XL size. It's unfortunate on a lot of levels. They should have leveled that it was merchandise going to be shipped from England, and I would have canceled the order in the first place. Then, the fact that I could communicate with NO ONE at NO TIME WHATSOEVER with a company like this is pretty preposterous in this day and age. The fact that I tried every avenue I could think of to communicate with them, and still heard nothing. So now, these 3 shirts have cost me $156.00, and I still have nothing to show for them, as they're in transit BACK to England. And when they ship me 3 XL, I will be charged again a whopping shipping cost I'm certain to receive them, so they will likely end up costing me $200 for the 3 shirts. That is BAD business. Of course, I will never trade with them again even though the shirts are attractive and nicely made. They HID the fact that they were shipping from a foreign country by confirming my order with a FDX Sports US logo on it when that's just not so. And the fact that they have NO customer service to deal with this left it all up to me to figure it out. Well, I figured it out, all right. And this will be my only purchase from FDX ever. And I'm going to post about it everywhere I can so other consumers can beware. These particular shirts run at least a size smaller if not two sizes smaller than Under Armour and Nike. The merchandise is not the issue. But being of absolutely NO ASSISTANCE when you've already deceived a customer in another country by pretending you're based in the US when you're not--that's not good business. I hope to get the shirts in XL, and I hope they fit. If not, I'll give them to friends smaller than me. But I'll have almost doubled the cost of the product with the shipping, returning, etc.

I ordered an item of cycling clothing and needed the next size up. I informed fdx and they posted the larger size out when I sent them an image of the postage receipt. Received the item next day. Great service! Many thanks, Simon Perry

This has been the worst experience I have had with customer service... I ordered a jacket on the 6/9/24 and it never arrived. I get emails asking me to review the product that I didn’t get. No one answers my email or the phone when I try to get in touch with FDX to either refund my money or send me a new item.
I finally got my jacket. But only by placing a bad review on this site. So Purchase and Delivery has happened... the in between and customer service is still suspect. I will pay more attention to reviews next time.

I bought the wrong size of gloves. Emailed FDX and they said to return them and they would send new ones a size up - not a problem. I did this and the new ones arrived a mere 3 days after I posted mine back !! What refreshing customer service. Nothing was an issue for them. I've bought several items from FDX recently and they are a first-class company selling excellent products at very competitive prices.

Great customer service
I ordered bib shorts for the first time. I ordered in a Women's size large going by the waist size guide but they were too big. After emailing FDX the shorts were exchanged twice swiftly and efficiently! I eventually ended with Size small. As the bib shorts don't have a waist band this measurement is slightly irrelevant. I have a thick waist 32" compared to hips 37.5" and skinny legs. I have suggested that the hip measure might be useful on the size guide. The Small shorts are a good fit with the leg grip keeping them in place. Very happy with the service I received.

Good morning

I would like to congratulate FDX on the quality of customer service.

The gloves which had a manufacturing defect arrived yesterday. On making FDX aware they replaced the gloves despatching them to me yesterday. They arrived via Royal Mail this morning. First Class customer service!

Thank you.

Regards

Ross Ablott

Sent from my iPad

I ordered a pair of bib shorts on 16th July via Amazon - I was originally given an expected delivery date but they were never despatched. I received no communication as to why but noticed in early August the size I order were being shown as available, albeit at a more expensive price. Accordingly I cancelled my order. I'm of the opinion that this companies customer service does not exist and I will never order from them again.

Purchased a pair of cycling bib tights. The garment fabric seems good and the chamois comfortable, but the sizing is small. I measure 32" and ordinarily wear M or sometimes S. The FDX sizing guide identifies size M as 32-34" waist which is consistent with the market. Unfortunately this garment came up very small in every dimension; tighter than my other cycling bibs, short shoulder straps and very tight ankle grips. Recommend sizing up.

Great products but dreadful courier service!

My clothing item still hasn't arrived!!!

I was out at first when my items tried to get delivered so I had to arrange a re delivery. I went up to my local post office today where I had asked it to get re delivered to but they didn't have my parcel and items!

I don't know why the courier (royal mail) didn't just leave it with a neighbour or by my door in the first place!

You've got some really lovely products and used FDX a few times as usually very good but on this occasion I'm disappointed, especially with the delivery service!!!

Finally got the parcel! @ 12.35pm on 22/06/24 but that was a lot of hassle!

Douglas Beattie

Received my cycling stuff within a few days of ordering. Top quality bib shorts, really comfortable. Cycling jersey was spot on with comfort and fit and base layers great. All together, great value for money and really good quality

I ordered a few cycling clothes from FDX, some items didn't fit unfortunately so I returned them. I received the credit notification the day after I posted the items. Which is just what you want from an online retailer. The products are lovely and well priced also.

Great quality products with excellent prices. Customer service is speedy and efficient. I have needed to both exchange items due to buying multiple sizes and return and item due to fault - in all cases the requests have been processed quickly. Refunds given and replacements sent asap. Very reassuring overall. Thanks FDX. Would highly recommend.

Superb customer service on returning a product for exchange. Will definitely buy from FDX again.

A positive impression from this company. I ordered a couple tops and one was the wrong size supplied, but it was replaced straight away and postage refunded. E-mails were responded to quickly and politely. Quality of product seems good, we will see.....

Quality shorts at a great price. Read reviews which said they come a bit small so ordered L instead of M - perfect!