Fenix Funerals Avis 

Sensitivity, realistic, patient, helpful, going that much further for bereaved families.
Restoring my belief in caring people who understand the stress of a family who has lost loved ones.
Recommended to all I meet.
Lilla Seville.

Very good and fast initial response, and an efficient and communicative celebrant Maria who did her best to give dad a good send off.

I was impressed by the care, flexibility and warmth of the service offered. My funeral arranger was extremely helpful, patient, responsive and encouraging.

Everyone I spoke to at Fenix was kind and empathetic throughout the whole process talking me through any alternative suggestions. Couldn’t fault them. Gave me regular updates too.

Staff are very helpful, compassionate, caring and professional. Nothing is too much for staff.

I felt that someone has done the funeral as I desired. Felt supported all the way.

I had an excellent experience using Fenix. Nothing was too much trouble. I spoke with Liz from start to finish, she was really lovely and reassuring.

Fenix were absolutely wonderful from start to finish. They acted on queries and requests immediately and responded with respect and patience. Their manner in executing in each step of the process was dignified and professional. We felt held throughout this really sad time and their care for us by primarily- Melonie, Liz and Donna was outstanding. Highly recommend their Funeral Services. Thank you so much team. We are indebted!

During a difficult period I could not thank Fenix Funerals enough and inparticular pastor Stephen Semple. Stephen went over and beyond in making sure the funeral happened on the correct date following tight timescale challenges. His calm approach and level head made me feel at ease and helped to take the stress away. I would most definitely recommend Stephen and Fenix Funerals an excellent example of customer care. Thank you.

Absolutely the worst funeral service that I truly hope no other grieving family has to suffer from. I entrusted Fenix with my sister's final arrangements, and it proved to be an absolute nightmare. I selected their direct cremation premium package with viewing and overseas sealing and certificate services. However, from the very start, the funeral director's negligence was painfully evident. I anxiously awaited confirmation on the Friday, the scheduled pick up day, that my sister had been received into their care. The director failed to update me until the following Monday because she told me she was getting off work (Friday 4:30pm) and wouldn’t be able to confirm the whereabouts of my sister until Monday morning, leaving me in agonizing uncertainty over the weekend.

The viewing, meant to provide solace and closure, only compounded our grief. Shockingly, they placed my sister in the wrong casket, and the engraved wooden board displaying her date of death was wrong. To add insult to injury, when we received my sister's ashes, her name was misspelled on the engraving of the ash casket. As if these errors weren't enough, there was no sealing or sealing certificate for the overseas journey to Hong Kong. Initially I wanted a lighter and more travel friendly casket, but was told the one I chose could not be sealed, and they would have not been able to issue a sealing certificate. I had been assured that the wooden casket they recommended would be sealed and accompanied by the necessary documentation. Instead, I now find myself carrying with an unnecessarily heavy casket with the wrong name without the sealing & certificate that I had to pay for.

Fenix's consistent failures and utter disregard for our sorrow were extremely infuriating. Dealing with these distressing mishaps while grieving the loss of my beloved baby sister has been a soul crushing and unbearable experience.

It helped me when the repatriacion felt for my mother's body. There were kind and did not show greed in our darker moment.

Working alongside with a funeral planner was hard due to my loss but I enjoyed the spectacular services and amazing professionalism of the employees as they where on time and nothing went wrong I also loved the way my family and I where consoled and reassured by everyone of your employees.

Amazing staff and amazing service great all round communication

Excellent service

The team were very supportive and gave us correct information every step of the way!

I would recommend fenix funeral service. Very professional and caring .They go above and beyond to help at such a sad time .we had excellent service .

An excellent company. Everyone we dealt with was professional, helpful and empathetic. They went out of their way to ensure everything went smoothly.

I would like to thank Liz and Grant from Fenix Funerals for the wonderful send-off they arranged for my Mother Edwina. The day went so smoothly and all of the team went absolutely above and beyond to make everything perfect.

Everything was also arranged very last-minute due to issues on our side so Liz did an absolutely fantastic job working under pressure.

Fenix team were very professional and handled all arrangements exceptionally!.. it’s during these difficult moments that you need all the support you can have and Fenix handled it with care and managed everything beautifully!