scam letter recd from this company for a brand new car, stating that my warranty was expired. said that if i dont call by this date that i will have lapse of coverage. please as promised, i hope i... Voir plus
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Lisez les avis des autres
The gentleman was very nice and polite, but not a lot of given information about the company. Like the name of the company in history on the company.
L'entreprise a répondu
I ended up not getting an Ext. Warranty at the time being, therefore I cannot speak about the product. I will however speak about the quality of service. Fenix Protect has a great customer service. I... Voir plus
Communication very well!! Understandable and very excepting of our family situation and found us something we could afford and not have to feel rushed of worried
À propos de l'entreprise
Informations provenant de diverses sources externes
Vehicle Service Contract Provider
Coordonnées de contact
15510 Wright Brothers Drive , 75001, Addison, Etats-Unis
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
3,5
Moyen
2 k avis
A répondu à 64 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This company uses fraud to secure…
This company uses fraud to secure business
FRAUD ALEART
15 avril 2026
Avis spontané
scam letter recd from this company for…
scam letter recd from this company for a brand new car, stating that my warranty was expired. said that if i dont call by this date that i will have lapse of coverage. please as promised, i hope it is your final attempt.
15 avril 2026
Avis spontané
Kind and knowledgeable
The young man that helped me was very knowledgeable about your product. He was kind and very patient with me as I had many questions.
3 avril 2026
Very professional...took care of activating my extended warranty
Very professional...took care of activating
12 avril 2026
Scamming scammers that scam people out…
Scamming scammers that scam people out of money for fake coverage
4 avril 2026
Réponse : Fenix Protect
The policy we set you up with is a 3-year Platinum Home Warranty. This is not a scam, this policy has an A+ Administrator that has been in over 20 years. Please contact Customer Service to answer any questions you may have.
The gentleman was very nice and polite
The gentleman was very nice and polite, but not a lot of given information about the company. Like the name of the company in history on the company.
9 avril 2026
Réponse : Fenix Protect
We would be happy to answer any questions you may have. Please contact Customer Service and they will give you any information you need.
They sent me a letter clearly implying…
They sent me a letter clearly implying that I’m supposed to call them about buying their warranty and would be in legal trouble if I don’t. Obviously nothing ver explicitly stated but also they obviously know what they’re doing is intentionally deceptive
8 avril 2026
Avis spontané
Communication very well
Communication very well!! Understandable and very excepting of our family situation and found us something we could afford and not have to feel rushed of worried
29 mars 2026
Shady!!!
This company operates in a sneaky manner. They send threatening letters and phone calls about your warranty expiring. The letters don't indicate who they are from. Then when you call to confirm it's the warranty from the dealership they lie and say it is. They did send me my refund but hassled me during the process & a few days afterward about keeping the policy. When I do buy an extended warranty, it won't be with a company that operates in such an underhanded manner.
10 mars 2026
Réponse : Fenix Protect
Our letters are not meant to be threatening; however they are time sensitive. We apologize if there was any misunderstanding in who the coverage is through. We are not affiliated directly with the dealership. We do have fleet accounts with multiple companies to ensure any Customers needs are taking care of efficiently. Our policies can be used at any Dealership or licensed repair facility nationwide.
I just bought a new car with the best…
I just bought a new car with the best warranty I don't need this Fenix Protect! They sent me a car recall letter to trick me into calling. I never even knew the name of the company until I got the email. This is false advertising and I want to cancel and get my money back!
4 avril 2026
Réponse : Fenix Protect
We apologize for any confusion. However, the letter you received from us does not state "recall" anywhere on the offer. I do show your account has been cancelled per your request.
I told him I wanted to cancel the whole…
I told him I wanted to cancel the whole thing and also said it was going to only be 150 to do it and he charged me 350 after I told him I wanted the whole thing canceled
4 avril 2026
Réponse : Fenix Protect
The amount processed on your account was $150. I do show your account has been cancelled and you will receive the refund in 3-5 business days.
What’s important to have protection on your car
Very good explain everything well great price and great coverage
4 avril 2026
nothing more than a scam
nothing more than a scam. they will refuse to refund your money. safe yourself.
3 avril 2026
Avis spontané
Agent was very nice I understand the…
Agent was very nice I understand the coverage but still unsure about it. My husband took care of all this stuff, but he passed away this January.
30 mars 2026
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