Fetch Your Pet Needs Avis 

369
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Best petshop in ireland for my personal needs. It has the majority of supplements I require, all the raw products (just get yourselves subscription ordered so you don't miss out on stock). Delivery i... Voir plus

Noté 5 sur 5 étoiles

Hi, I’m living in Portugal but get my cold pressed dog food from Fetch your Pet Needs. They offer a really excellent service and when some products run out of stock they help me choose good alternativ... Voir plus

Noté 5 sur 5 étoiles

Ordering Lunas favourite food and treats online is so easy. She has a an extremely sensitive gut and is prone to yeasty ear infections if she eats grains or yeast. The duck flavour in Nourish Rite k... Voir plus

Noté 5 sur 5 étoiles

Fetch staff have been very helpful with the delay in frozen dog food deliveries in the spells of hot weather.

À propos de l'entreprise

  1. Animalerie
  2. Magasin d'articles pour animaux

Écrit par l'entreprise

A small, family-run business since 2016, Fetch Your Pet Needs specializes in high-quality pet products with a strong focus on pet nutrition. Our mission is to provide the best for your pets, driven by passion, quality, friendliness, loyalty, and sustainability. Nikita, Fetch's owner and pet nutritionist, has been involved in the pet industry for over 10 years. She focuses on educating herself and others to provide high-quality options for pet owners. Working alongside Irish raw pet food suppliers and industry experts, she continually grows her knowledge and understanding. Fetch is now one of the largest pet shops in Ireland, offering a wide variety of raw pet food options and advice. In 2021, we expanded by opening a new retail and warehousing unit in Mountmellick, rejuvenating a long-vacant commercial space and creating local employment. Our dedicated team, which feels like an extended family, works hard to serve our customers and their pets with the highest standards.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

369 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,8

Tous les avis

(369)

179 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Efficient service

I requested samples of dog food. The samples arrived within a few days. There was no waiting. Very efficient service

25 juin 2026
Noté 5 sur 5 étoiles

Excellent Customer Service and knowledge of own product range

Hi, I’m living in Portugal but get my cold pressed dog food from Fetch your Pet Needs. They offer a really excellent service and when some products run out of stock they help me choose good alternatives. The most recent, is the swap out from Darf to Kudo. Omg I’ve never seen my big boys devour their food as they do with Kudo

24 juin 2026
Noté 5 sur 5 étoiles

Best petshop in ireland for my personal…

Best petshop in ireland for my personal needs. It has the majority of supplements I require, all the raw products (just get yourselves subscription ordered so you don't miss out on stock).
Delivery is great,miss our old DPD guy though! Sensible about not delivering raw food in very high temperatures too. You are always given advanced warning.

24 juin 2026
Noté 5 sur 5 étoiles

I gave 5 stars because for the last few…

I gave 5 stars because for the last few years the dogfood my dog loved and tolerated was fantastic but then prices went up I did try one you suggested but didn’t suit him iv found the cold pressed salmon darf in Kildare and had to cancel my subscription which I was sorry over but had no choice

5 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent pet food shop

Excellent pet food shop, they have a really good selection of quality food and treats. Online service is fast and efficient, highly recommended.

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

I love how carefully the staff…

I love how carefully the staff approaches each order - this time they took into account the high temperatures in order to ensure that the food arrives fresh (raw meat with vegetables). It has been our favourite place to shop for many months 🫶 highly recommend

28 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Bad experience

Bad experience. Elderly dog needs a fair bit from company. Requested order to be cancelled in processing stage as needed to order bigger quantity. Was refused as order shipped even though I never got shipping notification. As cancelled before shipment I should have been able to cancel and get a refund. It was refused. Buyer beware. Am taking this further and to social now.

21 mai 2026
Avis spontané
Logo de Fetch Your Pet Needs

Réponse de Fetch Your Pet Needs

Hi Joanna,

Myself and Kate have emailed you. Please see my response to your cancellation email -

Hi Joanna,
Thank you for your email. This parcel had dispatched with DPD yesterday when we received this email but I have contacted their customer service to mark it as return to sender.

On the rare occasion the drivers are out earlier than the office staff have been in to update a consignment but hopefully the driver in your area won't be that early and we catch it in time.

Once it lands back to us we can issue the refund.

Thank you,
Nikita

__________________________
As it transpired the DPD driver had delivered it then before the office were able to mark it for return to sender. My colleague Kate then reached out to you from support@fetchyourpetneeds.ie:

Hey Joanna,

DPD just reached out to let us know that the parcel was delivered. I can arrange to have it collected with DPD, which would cost €4.95 that we can take from your refund? Alternatively, you can send it back via your own methods and we'll do the refund when it arrives back. Please let me know what you'd like to do?

Kind regards,
Kate.
Fetch Your Pet Needs

___________________________________________

I see we got one email back that went into our junk folder but it did not state whether the item had arrived or a response as to whether you wanted to return it.

Can I please ask that you check your junk folder in case either of our emails went in there.

We are awaiting your response to be able to book a collection with DPD for the return of this item. We handle many cancellations and returns and there is never an issue in that , we just need to get this communication right. You can also reach us on 05786-44518.

Thank you ,
Nikita

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