Great and thorough full strip down service. Figured out the previous bottom bracket installation was faulty and had put the bearing cups on the wrong way round fixing the most annoying issue with my D... Voir plus
L'entreprise a répondu
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I’m very happy with the service I received today! Rafael was absolutely fantastic — friendly, professional and very efficient. He replaced my inner tube and tyre in just 15–20 minutes and also g... Voir plus
L'entreprise a répondu
These guys are so awesome - the process of organising collection and repair of my bikes couldn’t have been easier and they came back looking good as new. The team even managed to source a difficult to... Voir plus
L'entreprise a répondu
The staff were very helpful and the service was very quick. They kept me informed on what was happening. They are very organised and efficient.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.
Coordonnées de contact
London, Royaume-Uni
- 020348 81130
- hello@fettle.cc
- fettle.cc
4,7
Excellent
898 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 68 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Incredible service
Incredible service - snapped a chain cycling in Hyde park - called the shop, walked the bike too them and they fitted chain and did basic checks and I pedalled away 20mins later. Friendly, skilled and a real help
11 août 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Thank you so much for taking the time to leave such a kind review of our team, Tom! It's so wonderful to hear that they were able to fit you in so quickly to fix your chain and ensured that you were cycling away safely. If there's anything else that we can help with in the future, please do let us know. Many thanks!
I dropped by at à really busy period…
I dropped by at à really busy period and they fit me in and did a great job. I’ll definitely go back.
5 août 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
We're very pleased to hear that the team were able to get you back on your bike safely, and we're thrilled that they left such a positive impression on you whilst they were doing it! We'd be pleased to help you ride away safely in the future, take care.
Quick efficient and reasonably priced.
Quick efficient and reasonably priced.
5 août 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Thanks so much for sharing this wonderful review, Mr Worrell. We're so pleased to hear you found the service to be quick, efficient and reasonably priced. Thanks again!
Réponse de Fettle. Faff-free bike repair | fettle.cc
It's so great that our team were able to get you back on your bike without any complications, Lisa! If there's anything more that you need going forward, please do let us know. Many thanks!
Réponse de Fettle. Faff-free bike repair | fettle.cc
This is what we love to hear, Dan! We're so pleased that our hardworking team were able to help you out and left a great impression on you, we hope that you'll be keeping us in mind should you need any more help in the future. Take care!
Réponse de Fettle. Faff-free bike repair | fettle.cc
Thank you so much for taking the time to share such a kind review of our team, Matthew! We know that your words will mean a lot to them, it's so wonderful that they left such a positive impression on you. Many thanks, and take care!
Very friendly and prompt service.
Very friendly and prompt service.
Will recommend ans use again.
2 août 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
It's so great to hear that our team left such a positive impression on you! We hope that any and all future visits to us are as positive. Many thanks!
Brilliant bike service near Hyde Park
Great service done. Bike rides like new… which is what they promise on the website. No big surprises.
4 août 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
This is what we like to hear, James! We're so pleased to hear that your visit to our Hyde Park centre was such a positive one, we hope that you'll be keeping us in mind should you find yourself needing any more help in the future. Take care!
Fettle. Full Faff bike repair
I booked my bike into the Cardiff Fettle workshop for some straightforward work: replacing the gear cables and setting up the disc brakes. The booking process allowed me to provide details of both the bike and the work required, so I expected that if there were any issues, they would be identified before I brought the bike in.
After dropping the bike off, I received a message the following day saying they couldn’t complete the work because they didn’t have the necessary tools. The mechanic offered to complete the gear cable replacement and then deliver the bike to another shop that could carry out the remaining work.
Unfortunately, after that, communication virtually stopped. Nine days passed with no meaningful updates, and it eventually became clear that nothing had actually been done. After ten days, the bike was finally delivered to another bike shop, who completed the remaining work within a matter of hours.
Fettle charged £80 for replacing the gear cables on a road bike—a job that still took ten days to complete—and I was told this was a reduced price because of the problems I’d experienced.
My first impression of the workshop wasn’t great either. I arrived at the advertised opening time but had to wait around 30 minutes for the shop to open. Inside, the workshop looked untidy, with clutter and empty Coke cans lying around, which didn’t inspire confidence.
The concept behind Fettle is good, but in my experience the execution fell well short. If you’re offering a professional bike repair service, you need to ensure workshops have the tools to carry out the work they accept, keep customers updated, and use the app as the primary communication channel rather than relying on text messages.
Overall, this was a frustrating experience that took far longer than it should have. The second bike shop completed the outstanding work in just a few hours, highlighting how avoidable the delays were.
5 juin 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Hi Rhys, we're truly sorry to hear that your experience at our Cardiff workshop was such a dispapointing one. It's saddening to hear that there was such a lack of communication from the team, we're also extremely disappointed to hear of your first impression of the workshop. This doesn't reflect the standard that we usually aim for and we'd very much like to put you in touch with our Customer Care team so that they can discuss this further with you. When you have a moment can you please complete the following form in full detail? - https://www.fettle.cc/contact - A member of the team should then be able to reach out to you directly to discuss this further with you. Many thanks.
Quick, thorough, great comminication
Quick, thorough, great communication, bike good as new, will be using fettle from now on!
1 août 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Hi Aaron, thank you so much for the lovely review! We're over the moon to hear that you received quick, thorough and communicative service from the team at your recent visit. We truly appreciate your feedback, and we'll be sure to share it with the rest of the team.
Super efficient
Super efficient, reasonably priced and pleasant to deal with. I also received useful advice. I highly recommend this bike repair shop/service.
30 juillet 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Hi Angela, thank you so much for taking the time to share your experience. We're delighted to hear that you found the team super efficient and pleasant to deal with on your recent visit. We truly appreciate your recommendation and hope to have the pleasure of assisting you again in the future.
Once booked in fettle is amazing
Once booked in fettle is amazing. sadly the phone and booking was fairly hopeless for me. But I persisted and it was worth it for great technicians who were very helpful
28 juillet 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Hi there, thank you for taking the time to share your feedback. We're really pleased to hear that you had such a great experience with us, though we're sorry to hear that you experienced difficulties booking an appointment with us. We'd love to assist you further with this. If you could please fill out the following form, a member of the Customer Care team will be in touch to discuss further - https://www.fettle.cc/contact
Competent
You can trust they know what they are doing . That's the most important.
29 juillet 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the lovely review, Pavlos! We truly appreciate it, and we'll be sure to share this with the rest of the team.
Excellent customer service
Flexible, friendly, communicative and well priced! My bike rides basically as new, and they talked me through the options for replacement parts. Really grateful for Andrew sorting my bike out in 2 days despite needing to order new parts.
29 juillet 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the lovely review, Helena! It's so great to hear that you found you received flexible, friendly and communicative service from the team on your recent visit. We'll be sure to pass your kind words along. Thank you!
Great experience with Fettle for my…
Great experience with Fettle for my bike service. Communication was excellent throughout. They kept me updated at every stage so I always knew what was happening. Turnaround was quick, which made a big difference as I needed the bike back in a hurry. Pricing was fair and transparent, with no hidden surprises on the final bill. What really stood out was the after-care support. They were happy to answer follow-up questions and made sure everything was running smoothly and quickly resolved a small issue. Would definitely recommend and will be using them again for future servicing.
24 juillet 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Hi there, thank you for taking the time to share your experience. It's so great to hear that you received excellent communication from the team throughout your appointment. It's also great to hear that the turnaround was quick and that you received fair pricing. We truly appreciate your lovely recommendation, and we'll be sure to share this with the rest of the team. Thank you!
The guys at Fettle are very…
The guys at Fettle are very professional and helpful and nice. Don't go anywhere else if you live in the area!
25 juillet 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Hi Frank, thank you so much for the lovely review! It's so great to hear that you found the team very professional, helpful and nice at your recent appointment. We truly appreciate it and hope to have the pleasure of assisting you again in the future.
Really good communication from the…
Really good communication from the point of picking my bike up from my house, updates from workshop and then the return of my shiny new looking bike fully serviced! Highly recommend was such an easy process!!
23 juillet 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the lovely review! We're delighted to hear that you were pleased with the level of communication you received from the team and with the overall process. We truly appreciate your recommendation, and we hope to have the pleasure of assisting you again in the future.
Knowledgeable high standard of work
Knowledgeable high standard of work on e-bike. Picking the bike up and dropping off worked well with clear updated tracking. There was a minor issue after they dropped off the bike but they came the next day and sorted no problem. Would highly recommend.
22 juillet 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Hi there, thank you so much for the lovely review! We're delighted to hear that you found that you received high-standard, knowledgeable service from the team. We're sorry that there was a minor issue after the drop-off, but we're pleased to hear that the team rectified it for you as soon as possible. We truly appreciate your recommendation, and we'll be sure to share your feedback with the rest of the team.
Good communication and reasonable…
Good communication and reasonable pricing
13 juillet 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the lovely review! We're pleased to hear that you feel you received good communication and reasonable pricing at your recent appointment. We'll be sure to share your feedback with the rest of the team. Thank you!
Thank You Andrew at Finsbury Park…
Thank You Andrew at Finsbury Park Fettle for your help on this one. Great service and I would highly recomend using Fettle x
14 juillet 2026
Avis spontané
Réponse de Fettle. Faff-free bike repair | fettle.cc
Hi Stefano, thank you for taking the time to share your feedback. It's so great to hear that Andrew had such a positive impact on your recent experience. We'll be sure to pass your kind words along.
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