I have ordered from filhaal many times and I am always happy with my order. The dresses are stunning and as shown on the website. The customer service is amazing and the responses are very quick whene... Voir plus
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Lisez les avis des autres
I ordered Dazzlyn from Filhaal, and I must say I'm so happy with my purchase! The delivery was fast, and the quality is excellent. I'm really impressed with both the product and the service. Definitel... Voir plus
Returned two suits a month ago, no update on return no email about return being received. I reached out and they said they can’t find it, I sent them proof of sending it through post office and still... Voir plus
Great experience with my first order with Filhaal. Perfectly stitched just like it shows on the model with all accessories( laces etc), lining of the sleeves privided separately which is very thoughtf... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Filhaal, we make it our priority to provide for our customers the best shopping experience with a variety of options to choose from including Sana Safinaz, Afrozeh, Azure, Asim Jofa and much more, at Filhaal we believe in originality, good quality and fair pricing in clothing which gives us the edge.
Coordonnées de contact
102 Queens Road, HX1 3XY, Halifax, Royaume-Uni
- 07983133698
- support@filhaal.com
- filhaal.co.uk
4,0
Bien
194 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we are really sorry to hear your experience was not the quality you expected, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
please could you kindly email us on support@filhaal.co.uk so we can help you further
kind regards,
Filhaal
Réponse de Filhaal Clothing
Dear Nooran,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Gorgeous purple outfit
The outfit was lovely.perfect fit for me. Arrived in two working days
10 octobre 2025
Réponse de Filhaal Clothing
Dear Ra’ed,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Many items on website are non-…
Many items on website are non- refundable but listings state otherwise.
Please email or text them before purchasing
16 septembre 2025
Réponse de Filhaal Clothing
Hi sorry to hear of your experience, please note all our items are applicable for a refund, please kindly contact us on support@filhaal.co.uk so we can assistance you further.
- Kind regards
Filhaal
I always have a great experience with…
I always have a great experience with Filhaal.co.uk.
The customer service team is polite and handle delivery and returns efficiently.
24 août 2025
Réponse de Filhaal Clothing
Dear NJ,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
You have to be particular and attend to…
You have to be particular and attend to details, why did you send me without sleeve lining when you sell inclusive? I had to mention and even after that your response was nil, i had to remind, this is highly unsatisfactory. You had the sleeve lining so it should have been sent with the order.
All orders should be checked before posting
21 août 2025
Réponse de Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we are really sorry to hear your experience was not the quality you expected, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
please could you kindly email us on support@filhaal.co.uk so we can help you further
kind regards,
Filhaal
Quick delivery and good value for…
Quick delivery and good value for money. Would have been 5 stars but the suit was a darker shade of pink than the website and I needed pale pink for a wedding. I have already worn it to another function though and ordered another suit for the wedding
21 août 2025
Réponse de Filhaal Clothing
Dear Kat,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Great delivery
Great delivery , arrived the next day. Item was as described online, fitting was true to size. I would recommend Filhaal .
13 août 2025
Réponse de Filhaal Clothing
Dear Sunny,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
I ordered an outfit after making an…
I ordered an outfit after making an enquiring in their social media page. The communication was fab, the item arrived quickly and was packaged well. The quality was also fab. I will definitely order again.
9 août 2025
Avis spontané
Réponse de Filhaal Clothing
Dear Nazish,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Very bad wouldn’t recommend! It’s a scam
Very bad customer service
They will never process any returns
It’s a scam
They will never respond to any emails or messages and you would receive items with stains etc, and you’ll loose your money
6 août 2025
Réponse de Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we did reply to your inquiries & did process refund as told, but you didn’t allow us enough time for the refund to come through. As it does advise of up to 7 working days for it to arrive.
At Filhaal we take pride in providing best customer service and customer feedback is extremely valued. Please could you kindly email us on support@filhaal.co.uk so we can help you further
Kind regards,
Filhaal
Cobalt Haze
I ordered the Cobalt Haze outfit. Unfortunately the beading was coming apart (literally hanging off) and had a lot of loose threads which I have had to get fixed. I personally would never have purchased an outfit in this condition in store.
3 août 2025
Réponse de Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we appreciate your feedback, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
Please could you kindly email us on support@filhaal.co.uk so we can help you further
Kind regards,
Filhaal
My dress came in perfect condition
My dress came in perfect condition. The packaging was spot on also!
8 août 2025
Avis spontané
Réponse de Filhaal Clothing
Dear Saima,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Had an amazing experience with Filhaal
Had an amazing experience with Filhaal. Communication from the team was effective. Thank you
10 août 2025
Avis spontané
Réponse de Filhaal Clothing
Dear Samina,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Nice finishing and color but stitching…
Nice finishing and color but stitching of dress needs more attention
7 août 2025
Réponse de Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we appreciate your feedback, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
Please could you kindly email us on support@filhaal.co.uk so we can help you further
Kind regards,
Filhaal
My new favourite shop!!
First time ordering from here, and ive got to say i am very happy with my suit. It arrived fairly quick and was also great quality. Will most definitely be shopping here again!
9 août 2025
Avis spontané
Réponse de Filhaal Clothing
Dear Hasnat,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Always a go to! Fantastic
Always great products - just as described on website! Fast delivery (next day!) and customer service brilliant. Ordered a few times and will continue to do so.
5 août 2025
Réponse de Filhaal Clothing
Dear Claire,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Looks very worn out
There was alot of excess thread on the front of the kameez, from the material itself not from thread work, which makes it look very worn out.
29 juillet 2025
Réponse de Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we are really sorry to hear your experience was not the quality you expected, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
Please could you kindly email us on support@filhaal.co.uk so we can help you further
Kind regards,
Filhaal
Réponse de Filhaal Clothing
Dear Attia,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
I have messaged them no reply
I have messaged them no reply. Suit package inside was ripped. Top of suit is stained- requested either a refund or another same size new suit !! If no reply by today will claim back via bank
3 août 2025
Réponse de Filhaal Clothing
Hi,
Thank you for taking the time to share your feedback. As mentioned in our emails, we noticed your initial messages came through Instagram. For any order-related queries, we recommend using the official email addresses listed on our website so your request reaches the right team quickly. As soon as we received your email, we replied within the advised timeframe. We’re sorry to hear you were unhappy with the item and would kindly encourage you to take a look at our returns policy, which explains how we handle order inquiries as quickly as possible.
Please could you kindly email us on support@filhaal.co.uk so we can help you further
Kind regards,
Filhaal
I love the reactivity and the suit was…
I love the reactivity and the suit was just perfect I loved it
24 juillet 2025
Réponse de Filhaal Clothing
Dear Sam,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
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