They were very careful to not go too close to the edges of the trophy so everything ended up pretty small. Basically, they did the safest and cheapest job they could do and I didn’t appreciate it. It doesn’t look good.
Réponse de FineAwards.com
Thank you for your feedback. We're sorry the final layout didn't meet your expectations. That said, if the physical award differs from the approved proof in any way, we stand behind our 100% Satisfaction Guarantee and encourage you to contact our customer service team so we can review it. We appreciate your feedback and the opportunity to explain the design considerations involved.
For the benefit of future customers considering the award, the piece has a very narrow imprint area due to its shape and beveled edges. The approved proof for this order had a significant amount of content, including a logo, organization name, award title, recipient name, citation, year, and graphic elements, all scaled to fit safely within the optimal imprint area.
When working with crystal awards, our art team balances size, readability, and spacing to ensure text and graphics remain legible and do not run into the beveled edges, where distortion can occur.