Lies. Nothing but lies. I placed an order on May 23, 2024 for two Prism Hardscapes Ibiza 31" Fire & Water Bowls. June 21, 2024: Email from Matt from Customer Service: "This order i... Voir plus
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Buying experience was superb from online order placement to delivery to set up. Communication with Fire Pits USA was perfect—just enough. We love the warmth and glow the electric fireplace adds to the... Voir plus
searched the web for the Napolean wheel upgrade...very limited availability, very long lead times when availability existed, and shipping quite expensive! an agent @ Fire Pit reached out by phone to m... Voir plus
We ordered 2 fireplaces and the sales rep ordered the wrong products. We haven't been able to resolve this issue with the company, despite over 100 emails and phone calls to attempt to return these in... Voir plus
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Fire Pits USA is a leading online store that specializes in providing high-quality fire pits and related accessories. With a commitment to offering the best products and exceptional customer service, Fire Pits USA has quickly become a trusted source for outdoor enthusiasts and homeowners looking to add warmth and style to their outdoor living spaces. At Fire Pits USA, you'll find a wide selection of fire pits, ranging from classic wood-burning designs to contemporary gas-powered models. Each fire pit is crafted with the finest materials and attention to detail, ensuring that it will provide years of reliable use and enjoyment. In addition to fire pits, Fire Pits USA also offers a range of accessories to enhance your outdoor experience, including grills, cooking tools, and covers to protect your fire pit from the elements. With a dedication to customer satisfaction, Fire Pits USA is proud to offer fast, reliable shipping and a hassle-free returns policy. Whether you're a seasoned outdoor enthusiast or just getting started, Fire Pits USA is your go-to source for high-quality fire pits and accessories.
Coordonnées de contact
121 S. Tejon Street Suite 201, 80903, Colorado Springs, Etats-Unis
- 8553006766
- support@FirePitsUSA.com
- firepitsusa.com
3,4
Moyen
110 avis
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Shockingly realistic flames
Shockingly realistic flames. I didn't get the plastic crystals with my order and the metal lips and set screw metal was bent and mangled. After a few minutes straightening the brackets, I put the glass on and turned it on. Great realistic fire!
14 juin 2022
I am happy with the service the Prada…
I am happy with the service the Prada and the time you guys delivery sure everything went great that’s why I give you five stars thank you
8 juin 2022
Excellent customer service
Excellent customer service! Even during the peak of Covid, with all the shortages on products and staff. They were able to get me what I needed and be super pleasant.
1 juin 2022
Avis spontané
Love my Touchstone electric fireplace
Love my Touchstone electric fireplace. Great price, super fast delivery. I will definitely be recommending Fire Pits USA to friends and family
31 mai 2022
Avis spontané
I was very disappointed with my recent…
I was very disappointed with my recent purchase. The logs were not in good condition…. Much to my disappointment they were cracked and broken. Several pieces were broken into pieces and cannot be used in my unit. The quality is not of value for the amount of money I paid—- $297.00
It is my hope that the issue will be resolved with your customer service department. I thank you in advance for your help.
19 mai 2022
Réponse de Fire Pits USA
Sorry for the inconvenience. It is still under warranty. We are happy to replace the broken pieces. One of our customer care representative will reach out you
Question purchasing advertised "stock"…
Question purchasing advertised "stock" items then being emailed after the placed order back ordered 3 months ..and request a review a week after purchase attempt...???
28 mars 2022
Réponse de Fire Pits USA
Sorry for the inconvenience. Our warehouse department mistakenly added inventory. We are working on to ship it as soon as possible
Wrong pit
They posted the wrong picture on the website before I ordered my fire pit and 1/2 way made up for it by giving me an “upgrade” to something similar to what I ordered but it still wasn’t exactly what I ordered. Haven’t received it yet, but so far that’s my experience. It isn’t terrible but kinda bummed I didn’t get what I ordered.
10 février 2022
Réponse de Fire Pits USA
Sorry for the inconvenience. The error happened due to manufacturer shared us wrong product image. We offered free upgrade but we couldn’t find same exact piece from the manufacturer.
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